Dick Hannah Acura of Portland

Reviews

Average Ratings

4.4
179 lifetime reviews. Includes reviews of Dick Hannah Acura of Portland from DealerRater.com
  • Great buying experience!
    August 30, 2017

    The whole staff, from the sales professional to the finance manager were extremely helpful. They made it easy and enjoyable. I would definitely ...


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    The whole staff, from the sales professional to the finance manager were extremely helpful. They made it easy and enjoyable. I would definitely recommend Dick Hannah Acura for an auto purchase!

    Does recommend this dealer

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  • Super Happy!!
    August 22, 2017

    Tony Lockett was a blessing to work with. He made this car buying experience one of the easiest and smoothest I've ever had. He even went over and...


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    Tony Lockett was a blessing to work with. He made this car buying experience one of the easiest and smoothest I've ever had. He even went over and beyond by showing me Car fax reports on 2 other Chargers from other dealerships. He showed me why there price was cheaper then mine and made me feel very comfortable with my decision to purchase my 2014 Dodge Charger SXT through Dick Hannah. I was impressed that he took the time make me feel good about my price and purchase. Hats off to Tony L. I would recommend him to any one looking into purchasing a vehicle to check him out first. He didn't pressure or push me into making a purchase until I felt comfortable with everything. He helped me with understanding all of the features of the car. He offered his time anytime if I ever needed help figuring things out in the car. I love my new car. Love everything about the process of buying it.

    Does recommend this dealer

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  • Great Customer Service!
    July 26, 2017

    Very pleasant experience. I felt all of my concerns and questions were answered. Initially, I was intimidated about the entire car purchase proc...


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    Very pleasant experience. I felt all of my concerns and questions were answered. Initially, I was intimidated about the entire car purchase process but it turned out great.

    Does recommend this dealer

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  • Great Experience from Start to Purchase
    July 1, 2017

    There is so much info available online and what really impressed me is that the team at Dick Hannah gets it. They know most customer walking in t...


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    There is so much info available online and what really impressed me is that the team at Dick Hannah gets it. They know most customer walking in to look at vehicles are armed with good knowledge on pricing, rebates, incentives, package options and features, and they don't ignore that, in fact they encourage customers to do their own research and be comfortable with their vehicle purchase. This is why it was so pleasant for me to work with Tony Lockett and his team to purchase my new Acura. This business is about building trusted relationships and if something your dealer says doesn't match your own online research, there's something intangible in the dealer/customer relationship that's created that makes the vehicle purchase very stressful because in the back of your mind there's some doubts. Not the case with Tony and everyone I met with at Dick Hannah. Not only was there a premium on providing the best customer experience, but everything they said was exactly what I was expecting based on my personal research. They worked through any of my concerns to my satisfaction, we quickly agreed to a fair price, and they always made sure I was satisfied with my purchase. Buying a car should be exciting, not stressful. And Dick Hannah made the whole vehicle purchasing process smooth. If you're in the market for an Acura, recommend you check them out.

    Does recommend this dealer

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  • Best Sales person I have ever dealt with!
    June 19, 2017

    Tony Lockett was our sales person and by far he was the best sales person I have ever dealt with. No high pressure or sales tricks just plan hone...


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    Tony Lockett was our sales person and by far he was the best sales person I have ever dealt with. No high pressure or sales tricks just plan honest respect for the car buyer. (Very hard to fine these day's) I shopped three states and Dick Hannah Acura of Portland put together the best deal and at the best price. I highly recommend Tony Lockett and this dealership as the best place to buy your next car or truck. Tony Lockett and I put this deal together over the phone. He won't stop working for you to get just what you want and at the best price.

    Does recommend this dealer

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  • Happy Customer
    June 13, 2017

    I first contacted the dealership via email to see if a certain used car was still in stock and that I was planning to drive up to Portland from th...


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    I first contacted the dealership via email to see if a certain used car was still in stock and that I was planning to drive up to Portland from the Salem area later in the week in hopes of seeing it. I received a message back from Scott Wildman saying that he placed the car on hold for me until then. I totally didn't expect that and thought that was awesome! Scott's email and text communication was great and I think I had a smooth car-buying experience. I also met with Tirzah who handled all of the paperwork - they both answered all my questions, had a fun sense of humor and were easy to work with. I recommend going to see them anytime!

    Does recommend this dealer

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  • Buyer
    May 25, 2017

    Negotiated price online, then showed up for a test drive. I spoke to Nick Patoray (Sales Manager) before I went on the test drive. I told him I wa...


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    Negotiated price online, then showed up for a test drive. I spoke to Nick Patoray (Sales Manager) before I went on the test drive. I told him I was looking at a few other vehicles, such as BMW-3 and Lexus C class. Nick explained why Acura-TLX was better then those vehicles and he did it without talking down the competition. After the test drive I noticed some scratches in the rear bumper, which surprise me since the car was brand new. After talking with Nick about the issue, he explained to me how the scratches happened and he told me that he would repair them. He also threw in side molding for free. I bought the car and it was serviced the week after to remove scratches and add the molding. It was one of the easiest car purchases I have done in a long time. If you're looking for great dealership, you should check out Dick Hannah Acura. Mike Pickens

    Does recommend this dealer

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  • As long as Brads here, this is the only place we'll go.
    April 24, 2017

    This is the only place we shop for cars. Unless they don't have what we've been looking for. But with all the accessibility to other Hanna lots in...


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    This is the only place we shop for cars. Unless they don't have what we've been looking for. But with all the accessibility to other Hanna lots inventory, likely they do, we prefer this lot over any other.

    Does recommend this dealer

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  • Excellent service !!
    February 21, 2017

    Called st 4:15 on a Saturday with headlight out . Was told if I could get there by 5:00 they could replace. I got there at 4:50 and greeted very p...

    Dick Hannah Acura of Portland

    Thanks for leaving a review, and mentioning Brandy Young. She¿¿¿s an amazing member of our team and I¿¿¿m glad we could be of assistance to you.


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    Called st 4:15 on a Saturday with headlight out . Was told if I could get there by 5:00 they could replace. I got there at 4:50 and greeted very pleasantly by Brandy Young . She was able to get low beam replaced and even to the time to talk to other service people then made a few calls and told me the service would be covered by my warranty. I was elated !!! I have never experienced such service at any other deal. My husband is having a rough time with his brand new Jeep he bought at Vancouver Dick Hannah Jeep. The salesperson there was awesome but the car has problems and they won't resolve it. Husband now dealing with Jeep directly. He wishes he had bought an Acura at Dick Hannah Acura of Portland.

    Does recommend this dealer
    Came in for service or repair
    Dick Hannah Acura of Portland

    Thanks for leaving a review, and mentioning Brandy Young. She¿¿¿s an amazing member of our team and I¿¿¿m glad we could be of assistance to you.


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  • Disappointing
    January 26, 2017

    Dick Hannah has great reviews, and I was excited when I purchased my Acura to enjoy great customer service. Sadly, this was just not the case. I h...


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    Dick Hannah has great reviews, and I was excited when I purchased my Acura to enjoy great customer service. Sadly, this was just not the case. I had my transmission replaced under warranty, which was great. Unfortunately, something was installed incorrectly. I complained about problems with the transmission at every visit after the work was done, but oddly they couldn't find anything. After getting a second opinion at another local Acura franchise, I was told I need a new transmission again. The car doesn't even have 100,000 miles on it. As it turns out, Dick Hanna didn't install correctly originally, so now I have to pay to make it right, or lawyer fees to try to get Hannah to pay for it. Very frustrating. You have a choice, DO NOT use Dick Hannah.

    Does not recommend this dealer
    Came in for service or repair

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