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Beware of the ads for Certified Pre Owned cars from this dealer. We drove across town to see an advertised Certified Pre Owned Nissan Versa. After... searching the lot with a Sales representative we found the car in the back corner of the dealership. The car, judging from the thick layer of dirt on the car, clearly had been sitting there for sometime. After some checking, the sales representative said the engine needed to be replace in the car and would not be for sale. So much for this dealer's Certified Pre Owned cars. But it gets worse, The sales rep informed us they had another Certified Pre Owned car at a similar price. So we went to view that car. While viewing the car I asked for the exact price of the car. The sales rep did the typical slimy sales routine of not answering a direct question, instead giving the previous answer that the car was priced similar to the advertised car, that is the car with the bad engine. Instead he wanted us to go for a test drive then come inside "to discuss numbers". At this point I was irritated that I could not get a direct answer on the price and insisted on knowing the exact price. The sales rep insisted on first getting the CarFax which would show the price (as far as I know CarFax does not include the price). After making us wait for sometime on the lot (another slimy sales tactic) he finally returned with the CarFax and handwritten on it was a price almost $5,000 more than the advertised price of the previous car. What slimy sales tactics. I will not be returning to this dealer, ever.
Hi Savvy Shopper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied wi...th your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (503) 251-3349. We look forward to hearing from you. Respectfully, Angie, Customer Service Manager
Wow. Everyone took such good care of us. The dealership was spotless and they took extra care throughout the process to make us feel safe and cared for.... Definitely would go back! Thanks Dante, Dewey and the whole team. Outstanding service
Kay, thank you for your kind review; we are happy to pass along your comments to the team here at Rustom Nissan Of Portland! If you have any further q...uestions, please give us a call. We're always happy to help! Respectfully, Angie, Customer Relations Manager
Gotta give it up for Ammar, Pete, and Romano for putting up with me during my parents car buying experience. I know for a fact that if you are a car salesman... I can probably be your kryptonite. These guys were completely patient with me throughout this process. My parents are both retired so I had to look out for my parents best interest at heart. Gave them what my parents wanted in a car and what my parents bottom line was. I told Ammar to go ahead and give me a call whenever they were able to meet my parents needs and within a few hours I received a call from him telling me this was something feasible. I'm always reluctant about a phone call as it could always be a ploy to just get me in so the next morning I decide to look at the competition and see what they were able to do. Was totally put off by the sales person at this other dealership as he was already demanding that prices are as is. Told him I worked in the car business as just small talk and he quickly starts backtracking what he was saying. Went and had lunch with my folks and during lunch got a call back from car salesman at the other dealership telling me he was willing to work with me. I gave him the price that Nissan of Portland quoted before we had left earlier and he told me over the phone that the bottom line he could do was "X" amount of dollars which was fairly feasible in my book. I didn't want to dismiss Ammar quite yet so I made my trek back to Nissan of Portland to see if their claims were true. Arrived here and was not quickly greeted by an entourage of sales consultant only having to walk in the showroom and find Ammar look at me with a smile waiting to assist us. He showed me a variety of models in the price range stated and we began the paperwork process. Told them my parents were willing to just pay cash for the car and they gave us a different alternative to give us the best savings to keep us in the stated price range. Got us in and paperworked signed off at the finance dept. in about an hour and a half. The best part of the whole thing was that they gave us a complimentary tank of gas and had the car detailed. I found a couple minor issues on the detail and they were able to resolve these issues in a timely manner without a change in their composure or the feeling of trying to just rush me out of here. Overall A+ customer service from these guys. I will definitely recommend any of my friends to come here and purchase a car from them. Thank you Nissan of Portland and Ammar, Pete, and Romano for making my parents buying experience a pleasant and easy journey.
the process was quick and fast. and every one was great
Hi Damair Scruggs, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to... give us a call or stop by. Have an awesome day! Respectfully, Angie, Customer Relations Manager
The whole process was very quick. My salesman Ivan was great and made me feel comfortable.
Roxanne Countryman, we're happy you found our staff to be so supportive during your experience here at Rustom Nissan Of Portland. If you have any furt...her questions, please give us a call. We're always happy to help! Respectfully, Angie, Customer Relations Manager
Excellent place to buy cars Thank you Nissan of portland
Hi Pedro Flores Duran, we are very happy to have provided you with such a positive experience. If you ever need anything in the future, we are always ...here to help. We look forward to your next visit. Take care! Respectfully, Angie, Customer Service Manager
It was great! Victoria was super helpful and made the experience enjoyable, I'm sure she'll be a lawyer by the time I buy my next truck but I will definitely... return and work with someone else.
Jay Grubbs, thank you for your kind review; we are happy to pass along your comments to the team here at Rustom Nissan Of Portland! Victoria is a grea...t asset to our team and we are very happy to have her. Thank you again for your business. Happy New Year, Angie, Customer Relations Manager
Everyone was awesome. Matthew, Julian, Jeff, the finance people. Definitely recommend visiting if in the market for a new car
Thank you, Amy. We appreciate your business and your feedback. We look forward to your next visit. Cheers, Angie, Customer Relations Manager
Very professional. No pressure. Got what I wanted for my trade in
Fred Davis, thank you for your kind review; we are happy to pass along your comments to the team here at Rustom Nissan Of Portland! If you have any fu...rther questions, please give us a call. We're always happy to help! Respectfully, Angie, Customer Relations Manager
Tony and Dante Winning Team Thanks guys you?re the best! I will be back for more. I have people in mind that could use your expert help. I never thought... I could Drive away in brand new right off the show room floor SUV. Thanks again!
Nicholas Delgado, thank you for your kind review; we are happy to pass along your comments to the team here at Rustom Nissan Of Portland! We look forw...ard to your next visit! Take care! Respectfully, Angie, Customer Relations Manager