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Reviews

Average Ratings

5.0
27 lifetime reviews.
  • Overall A+ customer service from these guys

    Gotta give it up for Ammar, Pete, and Romano for putting up with me during my parents car buying experience. I know for a fact that if you are a c...


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    Gotta give it up for Ammar, Pete, and Romano for putting up with me during my parents car buying experience. I know for a fact that if you are a car salesman I can probably be your kryptonite. These guys were completely patient with me throughout this process. My parents are both retired so I had to look out for my parents best interest at heart. Gave them what my parents wanted in a car and what my parents bottom line was. I told Ammar to go ahead and give me a call whenever they were able to meet my parents needs and within a few hours I received a call from him telling me this was something feasible. I'm always reluctant about a phone call as it could always be a ploy to just get me in so the next morning I decide to look at the competition and see what they were able to do. Was totally put off by the sales person at this other dealership as he was already demanding that prices are as is. Told him I worked in the car business as just small talk and he quickly starts backtracking what he was saying. Went and had lunch with my folks and during lunch got a call back from car salesman at the other dealership telling me he was willing to work with me. I gave him the price that Nissan of Portland quoted before we had left earlier and he told me over the phone that the bottom line he could do was "X" amount of dollars which was fairly feasible in my book. I didn't want to dismiss Ammar quite yet so I made my trek back to Nissan of Portland to see if their claims were true. Arrived here and was not quickly greeted by an entourage of sales consultant only having to walk in the showroom and find Ammar look at me with a smile waiting to assist us. He showed me a variety of models in the price range stated and we began the paperwork process. Told them my parents were willing to just pay cash for the car and they gave us a different alternative to give us the best savings to keep us in the stated price range. Got us in and paperworked signed off at the finance dept. in about an hour and a half. The best part of the whole thing was that they gave us a complimentary tank of gas and had the car detailed. I found a couple minor issues on the detail and they were able to resolve these issues in a timely manner without a change in their composure or the feeling of trying to just rush me out of here. Overall A+ customer service from these guys. I will definitely recommend any of my friends to come here and purchase a car from them. Thank you Nissan of Portland and Ammar, Pete, and Romano for making my parents buying experience a pleasant and easy journey.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Honesty, Integrity and Great Customer Service

    Recently took my 05 Quest in for routine service (tune up/brakes/alignment), check on a couple of lights that were on and to check the drive train...


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    Recently took my 05 Quest in for routine service (tune up/brakes/alignment), check on a couple of lights that were on and to check the drive train after recent repair with another company after hitting a curb and breaking the tie rod. I could not have been more pleased with this service!! They did all of the diagnostics we asked for, called back with a price and had it completely repaired and running perfectly the next day. Additionally, they didn't charge us for diagnostics or the rental we used during the 2 days that they had our vehicle. No nickel and diming here. All of the staff here are very nice, professional and helpful. This place is what we all hope for when having our vehicles serviced. Honest, worry free and as budget friendly as possible. We will definitely be returning here for our future car care and maintenance needs. Thank you Bob B for making this an easy and painless experience!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best Car Deal I Ever Made - #1 in Customer Service

    I had the best experience ever for a car deal at Nissan of Portland. Jared Cunningham was excellent at follow up. We visited there in November and...


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    I had the best experience ever for a car deal at Nissan of Portland. Jared Cunningham was excellent at follow up. We visited there in November and December to look at cars. At that time we were not able to purchase. Jared was very patient and called after that at regular intervals to see if he could help. When we went to purchase a vehicle Monday January 26 Jared was not available so I was referred to Nick. Nick did a tremendous job finding the exact type of vehicle we wanted. Jared came in that day (his day off) to say "Thank you." Also, Ashley in Sales was great and Tony in Finance really helped with getting us a great deal on a service package and finance rates for our vehicle. We have worked with Service Department at NOP since 2003 on our old Nissan Xterra. The Service Team of Thinh, Emily, Courtney and Nikki have always been pleasant, friendly, clear at communication and did their best to get us a discount on large scale service items. I cannot say enough about the professionalism, service, communication and care we have received at Nissan of Portland. THANK YOU! Scott and Janet Campbell

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Will be back !

    I originally inquired about the price of a vehicle NOP posted online. After deciding it was a little out of my price range, Chris assured me that ...


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    I originally inquired about the price of a vehicle NOP posted online. After deciding it was a little out of my price range, Chris assured me that they could work with me on a price that I was comfortable with. I came in to test drive the car. I was not bombarded by a group of salesman, but Kiwi walked up and politely introduced himself. He set me up with a test drive and was very friendly during the entire situation. One thing that I really loved about NOP was the fact that you're not huddled off to a room and told to wait inbetween negotiations. All the staff is in the same room as you so you can see the "behind the scenes" without the shady "be right back". I ended up walking away with a payment that I was very comfortable with and on top of it, I got a 3/36 warranty and oil changes paid for 3 years!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Greatest car dealership I have ever experienced

    I bought a 2012 Nissan Frontier from this dealership a year ago and have been happy with them and the truck since day one. I have owned American a...


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    I bought a 2012 Nissan Frontier from this dealership a year ago and have been happy with them and the truck since day one. I have owned American and import cars over the years so I know how stressful it can be to buy a car. I shopped around for a truck a long time and I continue to love my 4x4, crew cab, v6, Frontier. It performs flawlessly and the price was as reasonable as a new automobile can be these days. Everyone at Rustom Nissan of Portland have been terrific. The young man I bought the truck from was new to sales, but was courteous, enthusiastic and competent. The sales manager did try to add some products to my sale, but I don't object to a dealership trying to make some money wherever they can. The nice thing is that I told the sales manager and finance officer that I wasn't interested and they left it at that--without attitude. But seriously, you can't blame a business for trying to increase every sales dollar they can. They are trying to make money after all. Barnaby, the finance manager was professional, upfront and honest. He didn't argue about the trade-in for my Subaru Outback (since I did my homework through Kelly Bluebook) and agreed to my trade-in price without fuss, but did verify my car did have that value. During negotiations, I asked the dealer to include: rubber mats, tow package, fog lamps, tonneau cover in the purchase price. Without a grumble all of that was included and installed at their cost. Did I get my truck cheap? Nope, but I did my research and I believe I paid average market price. Another dealership across town tried to stick it to me for a Frontier with far less options at a higher price. They also had attitude about my list of added options I wanted in the truck they wanted me to take. Of course, Rustom Portland of Nissan did have a challenge installing the tonneau cover (they had never scene the one I had them order), but they were upfront about not understanding the installation process and resolved it by contacted the lousy dealership for advice. Within an hour it was done and we all had a good chuckle. Nobody's ego got in the way of doing what was right for the customer and the sale. For my trouble, Thinn (the customer service manager) insisted that I accept some VIP service and amenities whenever I bring my truck in for service with them. A year later, the entire staff treats me like a member of the family. Why? Because they have repeated to me a number of times that they want to be the top dealership in the area; that's their mission. They seem to do that whenever I get the oil change or new car checkup for warranty protection. So, when my wife returned with me to finalize the paperwork, Barnaby and his staff didn't stress us out and make us feel like yuck as the papers were signed and my credit union wired the balance due. I'm sure they wanted me to finance with Nissan (or their bank), but my credit union terms are just too hard to beat. Again, Barnaby had zero attitude about it. My wife didn't walk out with me feeling like a lowlife because we didn't just do whatever the sales and finance department said. My wife was as happy as I was, and she hates to buy a car or any big ticket item. I have been back to the dealership 3 times now for service and checkups and have had zero problems with the truck or the dealership. I am always greeted with a friendly smile. I really believe that the service technicians, sales people and managers enjoy their work (and each other) there. I never get a vibe that the staff are on edge, angry, disgruntled in their jobs. I'm sure it is still stressful, but there seems to be a genuine approach to making things as best as possible. They are there to sell cars and make money. It's just refreshing given how much money is involved with cars and transactions to buy one. So, given what I know about Rustom Nissan of Portland, I have no problem giving them this review they requested by letter to my house. They earned it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great personalized service

    I am from the coast and had not received notice of a serious recall (not this dealership's fault!) and brought my car in. They treated me with hum...


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    I am from the coast and had not received notice of a serious recall (not this dealership's fault!) and brought my car in. They treated me with humor and kindness and we all realized that they would need to keep my car overnight. But due to my job, I could not return for three days. They loaned me a brand new Juke (my same car but newer) and never said a word about my keeping it longer than the requested 48 hours. They fixed the problem and treated me with respect and not like a "dumb woman" that we women sometimes get... Thrilled with the repairs and service and kindness. Want to buy another Nissan from them just to get the good service! Ha! But would not go anywhere else for sales or repairs!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • A Pleasure to Work With

    Excellent service and the people are a real pleasure to work with. Bought a new Altima there and can't speak highly enough of the ease of purchase...


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    Excellent service and the people are a real pleasure to work with. Bought a new Altima there and can't speak highly enough of the ease of purchase as well as the ease of mind. No pressure to buy and an understanding of what I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Recommended to Everyone

    Yes, this is a car dealership and they want you to purchase a vehicle. However, I never felt pressure to buy a vehicle and Kiwi and Nick made sure...


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    Yes, this is a car dealership and they want you to purchase a vehicle. However, I never felt pressure to buy a vehicle and Kiwi and Nick made sure that I was comfortable with the vehicle and the payment plan I chose. They worked with me to make sure that I was happy with the entire decision making process and I have to give them a lot of thanks for their patience with me. Thanks a lot for my great experience and I would recommend Nissan of Portland to anyone.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • You Will Not Be Disappointed

    I highly recommend going to Nissan of Portland to purchase a car. I worked with John Pazz and Kiwi to find the car I wanted at a price I could aff...


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    I highly recommend going to Nissan of Portland to purchase a car. I worked with John Pazz and Kiwi to find the car I wanted at a price I could afford. Between the two guys my experience here was awesome! I have purchased a new car in the past and it seemed like as soon as I signed papers the sales guy didnt want anything to do with me....Not at Nissan of Portland. After I signed the papers, Kiwi took me around to introduce me to the maintenance shop and even helped me unload my old car and put things in my new car. I felt like a rockstar with the amount of attention and customer service I got here. I highly recommend going to see John or Kiwi! You will not be disappointed!!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Friendly, Helpful Sales Staff

    We want to travel a little further abroad in our pop-up camper these days... with a little more power & comfort. So it was time to upgrade, and we...


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    We want to travel a little further abroad in our pop-up camper these days... with a little more power & comfort. So it was time to upgrade, and we decided we wanted to buy "new". (We're still driving our first "new" vehicle; a 1996 Nissan XE 4x4 King Cab). We took out time reviewing all the pros & cons of different styles & makes of trucks on the Internet, and decided to stick with Nissan. We shopped online looking for the model, color, and price that we wanted, and checked dealership reviews to get a sense of integrity (hopefully)... we appear to have found both at Rustom Nissan of Portland. The staff seems friendly, informed, low-key and supportive of each other too... a refreshing sense of teamwork. And our salesperson, Allwyn, exceptionally so! We drove away with a new Nissan Frontier. The rebates, add-ins, and price cut made purchasing a new truck attainable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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