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Reviews

Average Ratings

3.3
23 lifetime reviews.
  • No help at all

    I was called by sales and they had no idea what vehicle I was inquiring about. I was told they would find out. I was called a second time and they...

    Dealer Response

    Hello Arkpdx. I would be happy to try and resolve this for you but would need more information to pull you up in our crm. We switched to a new cus...


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    I was called by sales and they had no idea what vehicle I was inquiring about. I was told they would find out. I was called a second time and they still had no info for me but they told me they would get back with me. To date I still have not heard back.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Arkpdx. I would be happy to try and resolve this for you but would need more information to pull you up in our crm. We switched to a new customer management tool and sometimes there is a learning period. Unfortunately it sounds like you fell into this period. Can you call me at 503-408-2266 and I can look up your file? I am in the office weekdays from 8 to 5 and my name is Sherry. Thank you.


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  • Unconcerned

    Just concerned about how much money they can make off of your trade, and purchase. They could care less about any repeat business. Bought one car,...


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    Just concerned about how much money they can make off of your trade, and purchase. They could care less about any repeat business. Bought one car, never again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst dealership ever!

    I had inquired about a truck, filled out the credit info to get financed. After I was approved and we agreed on a price, I made an appointment to ...

    Dealer Response

    This is the reply that I sent to Kandi: Hello Kandi, I'm so sorry for this but unfortunately it does happen from time to time when working with a...


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    I had inquired about a truck, filled out the credit info to get financed. After I was approved and we agreed on a price, I made an appointment to come sign papers and buy the vehicle, which is 3 hours away from where I live. The morning of my appointment is when we had agreed on the price and made the deal. I was told papers would be ready so I could sign and leave. The salesman was there that morning and spoke with his manager to make sure it was a done deal. I leave work, get over half way there, then I receive a call from the salesman. He told me that he was sorry but the truck sold the night before. I'm my experience, a salesman is suppose to make sure the vehicle is still there before making a deal with someone. 8 months pregnant and I drive all that way for nothing. I contacted management and they basically said sorry about your luck. This is by far the worst dealership I have ever delt with!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    This is the reply that I sent to Kandi: Hello Kandi, I'm so sorry for this but unfortunately it does happen from time to time when working with a customer from out of the area. The Oregon Department of Justice makes and enforces the rules of automobile sales. The rules say that unless you have a signed contract or payment in full on a vehicle you do not own the vehicle and we cannot deny its sale to another person. We use a customer management system that tracks all phone calls and emails and date and time stamps them so they can't be altered. You actually emailed Tyler on Tues 3/15 at 7:59 pm saying you were going to "have to pass" on the truck because you couldn't have a payment over $400. I do show that the truck sold that night (3/15) at 9:47pm. Tyler left work at 9 pm and was unaware that the truck had sold after he left. When you and Tyler came to terms on the Wednesday the16th he was not at work which you even mentioned in your email to him. As soon as he found out the truck had sold, he let you know but because your appt had been moved from Friday to Thursday, you were already on your way but not all the way here. A vehicle doesn't pull instantly off of the websites, it can take 24-72 hours for that to happen so that explains why it was still on-line. I promise that pulling your credit one time does not hurt your rating. That will only happen if you have shopped at multiple dealers and continue shopping after have credit denied. I know this isn't the answer you want to hear but when you asked what kind of dealer we are, I just wanted you to know that we are one that follows the rules. We would have loved to be able to sell you that truck but unfortunately, it just didn't work out. Sherry Gaylord Customer Relations Manager


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  • poor customer service

    Purchase was ok, and we love the truck. The problem is that 2 sales people told us there was a second key and that hey had the code for the door l...


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    Purchase was ok, and we love the truck. The problem is that 2 sales people told us there was a second key and that hey had the code for the door lock somewhere in the dealership but they couldn't find and Monday they would find them and mail them to us. We called 5 times the next week trying to find out if they had found them, we left messages with no return call. Called the next Monday and spoke to sales manager, was told the couldn't find them and to go to our local dealer and have their service dept. call our service dept. and we will pay for the key and the code to be recovered. Great so we think when we went in for our appointment the local dealer called them and they were told they would call back with PO number when the paperwork was done, ( was promised on Monday it would be ready). Waited for an hour and had to turn down a job because of not knowing how much longer we were going to have to wait for a PO number. Called and talked to sales manager and ask what the problem was and was treated like our time and money loss meant nothing to him and was transferred to some one named Scott who was working on the paperwork. I was informed by him that they were doing us a favor and he would get it done when he could. When I tried to explain that this was not a favor it was what they promised, he copped an attitude and very snottily said do you want to argue with me or do you want me to get it done. I work customer service and if I ever spoke to a customer like that I would be fired on the spot. I called the sales manager back to complain about his rude employee, and when I told him that when I wrote my review that I was going to say they were rude and needed to work on customer service. The sales manager (head of customer service) told me that if I was going to threaten him that he wasn't going to pay for anything. I wasn't threating him I was trying to give him a heads up so they could work on the problem. He was nasty telling me they weren't going to do anything for us and I couldn't threaten him. He had me so upset I hung up on him in tears. Is it too much to ask for that people to just do the jobs they get paid for and do what you promise people. Please get everything you are promised before you leave the dealership or you will have to fight to get it !!!!!!!!!!!!!! NEVER, NEVER, NEVER will we go back.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • service & repair

    Robbie took care of my service and repairs. The whole experience was simple and fast. I will always return to Courtsey for my vehicles and service...


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    Robbie took care of my service and repairs. The whole experience was simple and fast. I will always return to Courtsey for my vehicles and service. 5 stars.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Really great service department!

    I take my truck there for service all the time. Last friday my truck started running rough at 4:00PM..Emergency..I pulled in and service advisor L...


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    I take my truck there for service all the time. Last friday my truck started running rough at 4:00PM..Emergency..I pulled in and service advisor Lyle always helps me, great guy, he listened to me and had a technician check it out. Needs repair. He got a rental car for me quick and took car of my truck. They are the best Ford dealer to take your car or truck to for repair. I will always go to Courtesy Ford, I wont take my truck anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • I will continue to do business with Courtesy Ford!

    When I enter the service area, I'm recognized by service advisors; my favorite, Brian Sterrett. It's nice to be remembered. Brian has had charge o...


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    When I enter the service area, I'm recognized by service advisors; my favorite, Brian Sterrett. It's nice to be remembered. Brian has had charge of servicing my last FIVE vehicles, four of which I purchased at Courtesy. The sales and front office staff are always friendly and willing to assist if the need arises. I especially like Dave Townley and Sherry Gaylord. I will continue to do business with Courtesy Ford Lincoln as long as I am able to drive a car! I will also recommend them to friends and family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great staff - Excellent quality

    The service representative, Edward Causey, is outstanding. They listen to me and I trust them 100%.


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    The service representative, Edward Causey, is outstanding. They listen to me and I trust them 100%.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great service department

    Great service department. Treated with courtesy and respect


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    Great service department. Treated with courtesy and respect

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Purchase of used car!

    I had a absolutely wonderful shopping experience with Courtesy Ford's salesman, Misael Vakldez! Was not pressured into buying a vehicle, showed me...


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    I had a absolutely wonderful shopping experience with Courtesy Ford's salesman, Misael Vakldez! Was not pressured into buying a vehicle, showed me what I wanted to see, although it was not a Ford. The financing part was excellent and Spencer was absolutely wonderful in getting me a wonderful rate. I love my vehicle and have enjoyed driving it!! Thank all of you at Courtesy Ford!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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