Toyota of Portland

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
396 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 23, 2019

    They are the ONLY place I've trusted for years. I will continue to come here and drive right by Wilsonville Toyota each and every time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    April 21, 2019

    I reluctantly bought a certified pre-owned car here- that experience was the most terrible I’ve ever had. Don’t buy here. The service even before I bought... here has gotten progressively WORSE. I’ve had Toyotas for 20 years, but I am done. For the past few years, whenever I take a car in for service, they try to upsell me or try to sell me services/repairs that aren’t necessary. I’ve gotten second opinions and they said the repairs were not needed. Now that I have a “warranty” with my certified pre-owned vehicle, EVERYTHING I’ve taken in to get fixed HAS NOT BEEN FIXED. It’s horribly frustrating and a huge waste of time, costing me work hours and precious time. Many of the service people must think I’m stupid and are quite unfriendly to me. I know at least two other people who’ve also had terrible experiences buying from Broadway Toyota and/or with the service department. DO NOT BUY FROM OR SERVICE AT BROADWAY TOYOTA.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • April 18, 2016

    I felt comfortable going in there alone. My options were explained to me and I felt a lot of what was being offered was above and beyond my expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julia, I sincerely thank you for going out of your way to write this review about Toyota of Portland on Broadway. We understand that one thing people ...desire most about their experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Best, Ishan Ray - iray@toyotaofportland.com

  • 5.0 out of 5
    April 15, 2019

    I went in to have work done by a Battle Ground mechanic checked because it wasn’t running Right.They found the problem quickly and repaired it reasonably.... Mike Taylor did a great job and will ask for him in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    April 13, 2019

    Over filled my oil. It takes 3.9 they put in 5. I called the service manager and left a message. Waiting room is nice and pricing is reasonable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 9, 2019

    When my time was short, service person was able to expedite service in one hour instead of the expected four, enabling me to keep other appointments on... my precious Saturday!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2019

    Always a pleasure. Quotes are accurate and they accommodate schedules really well with their drop-in services. I have taken my car here since purchasing... it in 2013 and they have only improved over time. Keep up the good work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 3, 2019

    Service writers should receive the same respect salespeople get ie. Warm offices that are enclosed so they can present their services and products in a... comfortable environment

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 1, 2019

    Satisfied with expediency in the arrangement to take care of the recall situation. I appreciated the free transportation offered while the repair was... taking place

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 29, 2019

    I very much appreciate working with Toyota of Portland’s Service Department! Josh was efficient, enjoyable to work with and helpful with my service needs.... Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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