Power GMC Buick of Salem

I bought a 2017 GMC 2500 from Eduardo. He really worked hard to get me the truck , for the most part it was really a great experience. I would do business with Eduardo again! Davon the finance manager was excellent. He took the time to explain everything to me and did not over sell me on anything! It was an excellent experience with Davon and I would work with him again!!!! Thanks guys for everything..

I responded to a FB marketplace ad regarding a white Ford Bronco Raptor. The Ad was posted by Bryan the “Fleet manager.” I asked how much a trade for my vehicle would get me, providing him with make, model, trim, year, mileage, and VIN. An entire days goes by and I don’t hear anything from him. I follow up & he says “Sorry, I’m busy.” And goes on about how he’s fleet manager, he’s got multiple deals going and its end of the year, blah, blah excuses. And proceeds to tell me that customers in the store take priority & that he’s currently working on a sale. If you’re that busy, then get someone else to take care of me, instead of laying excuses out and basically telling me that I’m not important bc I’m not in front of him. Nobody wants to hear that especially if they’re about to shell out $75k for a car! I bought my current WildTrak bronco from McMinnville, live in Bend and the entire negotiation was done via text and/or emails. McMinnville Ford was awesome! I bought the vehicle essentially before I even saw it. Drove there, picked it up and drove back same day. That’s how many deals are done these days. But your company apparently teaches staff that online buyers are not a priority.

Terrible experience from this dealership, which is unfortunate. We have had a great experience with this dealership in the past and purchased our minivan here. We were interested in an SUV and wanted to trade in our current SUV to get something newer with lower miles. We tried to come to an agreement on the trade-in since there was NO flexibility whatsoever on the used SUV that they wanted to sell us. They agreed to try and match our asking price on the trade-in, but wanted to inspect the vehicle in person. We drove over 180 miles back and forth to make this deal work and when we had it Inspected (by a completely different sales manager and salesperson as the ones we were working with were not there.) and were offered even LESS than what we were initially promised. We showed them the paperwork with the higher valuation, and they told us that they weren't going to honor that, despite the car being in good condition. After being a previously satisfied client who had referred friends here in the past, I will not set foot on that lot again...

Terrible experience from this dealership, which is unfortunate. We have had a great experience with this dealership in the past and purchased our minivan here. We were interested in an SUV and wanted to trade in our current SUV to get something newer with lower miles. We tried to come to an agreement on the trade-in since there was NO flexibility whatsoever on the used SUV that they wanted to sell us. They agreed to try and match our asking price on the trade-in, but wanted to inspect the vehicle in person. We drove over 180 miles back and forth to make this deal work and when we had it Inspected (by a completely different sales manager and salesperson as the ones we were working with were not there.) and were offered even LESS than what we were initially promised. We showed them the paperwork with the higher valuation, and they toldnus that they weren't going to honor that, despite the car being in good condition. After being a previously satisfied client who had referred friends here in the past, I will not set foot on that lot again...

I bought a vehicle from Power last week and as very disappointed to fingers out 2days later that it had been wrecked and very poorly repaired. Three was just enough body work done to make it difficult to see. I am now going to be out a couple thousand more $ to get the body work done right. There is an old saying. LET THE BUYER BEWARE. It truly applies to these folks. What they did was probably not illegal but I believe no telling me that it had been wrecked was unethical. I will never buy from them again and if you do it is at your own risk.

Had a great experience purchasing my new GMC truck at Power. Had heard from a friend that Celso Perez was a great sales person. And he really was! He was very knowledgeable about the truck I purchased. Walked me through the sales process and explained all the bells and whistles on this truck. went. I highly recommend him. After the sales portion was completed, I met with Daniel in finance. He was also very knowledgeable in financing and setting up my payments. He also went through a number of options available to upgrade my vehicle. Although I could not afford most of them, I sincerely appreciated his detailed explanations.

I've been buying cars and trucks for over 40 years and have never experienced such poor service in all those years. Tried to purchase a car and was totally blown off by 4 different sales people. Called the sales manager and was told the car was sold only to find out it was still for sale. I have never been treated so poorly and lied to this bad in my 63 years. The worst buying experience ever, or should I say trying to buy a car!!!

I had an appointment for an oil change, fuel filter and a leak in my front driver tire along with a rotation. I had to repeat the issue with the tire at least three times. At the end of the service my tire still has a leak and when my truck was ready they had parked it all the way over at the sales lot. I was told sorry about that and had to go and retrieve my truck. I know we all get busy but I always hope for great customer service no matter where I go. However, many customer service agent was new and was very polite.

Grasias Celso por ayudar con mi auto 🚙 Gran trabajo mui agusto con mi nuebo carro 😎

Bought my first ever brand new car! Sold to me by the sensational Marlo. Wasn’t expecting to walk off the lot with everything I hoped for plus more. Marlo was polite genuine, and most of all he cared! Definitely recommending friends and family.