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Reviews

Average Ratings

5.0
21 lifetime reviews. Includes reviews of Mercedes-Benz of Salem from DealerRater.com
  • Top rated customer service
    February 23, 2017

    This review is a call out to their service manager, Don Post. When it comes to customer service Don could give a class in it. We recently bought a...


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    This review is a call out to their service manager, Don Post. When it comes to customer service Don could give a class in it. We recently bought a 2014 Mercedes E350 from the dealership. One of the many reasons we bought from them was because of Don who has been servicing our 2003 E320 for over 5 years. A friend lost her engagement ring in the back seat when she took it off to put lotion on. We couldn't figure out how to get the back seat up to find the ring. We went to the dealership and explained to Don what happened. He said no problem go in and have a cup of coffee and I will take care of it. 10 mins later he was back with the ring in hand and off we went. Thank you again Don. You were a life saver.

    Does recommend this dealer
    Came in for service or repair

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  • Buying a GLK

    Best buying experience I have had when purchasing a new car ¿


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    Best buying experience I have had when purchasing a new car ¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great sales people and the power of "team".
    September 16, 2016

    This was a true "team experience". Very friendly staff, dedicated to giving you an enjoyable experience in buying your next car. Both Mike and ...


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    This was a true "team experience". Very friendly staff, dedicated to giving you an enjoyable experience in buying your next car. Both Mike and Lori are true sales professionals doing all possible to ensure your satisfaction. The introduction of us to the entire dealership and all the different departments gives a true "team" feeling. Very much recommend them.

    Does recommend this dealer

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  • Very helpful yet not pushy

    Just a few words to say thank you to Bernardo and the other folks at Mercedes of Salem. I started my quest for a second vehicle by looking for a u...


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    Just a few words to say thank you to Bernardo and the other folks at Mercedes of Salem. I started my quest for a second vehicle by looking for a used Cadillac then ventured into even considering a used Mercedes. One of the Cadillac dealers encouraged me to consider leasing a new Cadillac. I mulled that over for a bit, and then decided to look into a Mercedes since I was just considering this possibility. I called Mercedes of Salem and spoke with Bernardo and asked if I could test drive a new E350; he graciously said he would be glad to take me on a test drive. I explained that I was just looking and considering the possibility, but when I found out the price of the E350 I decided it was out of my price range and informed him as such. I thanked him and he offered to answer any further questions and to let him know should I change my mind about their vehicle. So I decided to check the net to see if I could find some other vehicles with fewer amenities for a bit less. I did find a dealership that had one for much less. So I decided I would go with that one even though it was out of state. Since Bernardo was very knowledgeable and gracious (not pushy) in his presentation and test drive I felt that I should let him know of my decision. So I left a message for him since he was not in that day. He called me back to ask more about the car that I found. When I told him about the vehicle, he once again graciously shared information about the vehicle that would make it much for difficult to resale because of some of the features and lack of features. He then asked if I would consider their offer after he spoke with his manager Dave. I said that I would and their offer was for a monthly payment that is less than the other vehicle and the vehicle has more features. So I agreed to go in and the process was started to lease the vehicle that I now have parked in my garage. I must say that I was pleased through the process. Bernardo has been most helpful to the point of even accommodating me on his day off to make me feel comfortable with the new vehicle. He even came out to my place to pick me up so that I could drive my new Mercedes back home! He has been most helpful even when I came back with further questions on the operation of the vehicle. I would gladly recommend this dealership and certainly Bernardo as a salesman to purchase or lease your next vehicle! Rich

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceptional Sales Professional!
    April 5, 2016

    We met Paul a little over a year ago when purchasing pre-owned Volvo for our son. The short of it: The vehicle was and still is excellent! Bette...


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    We met Paul a little over a year ago when purchasing pre-owned Volvo for our son. The short of it: The vehicle was and still is excellent! Better yet, Paul is the ideal car sales person, in our opinion. We have always disliked dealerships where sales people are "hanging over the railings" outside, smoking cigs, and waiting to "hook" the next customer who pulls onto the lot. Paul politely and professionally introduced himself and told us to look around, and he would be near by to answer questions. At no time did we feel pressured to look at, talk about or test drive anything unless WE brought it up. He answered all our questions and clearly knows his stuff. He is sure enough and confident enough in his inventory not to feel the need to "trash" something else that we may have looked at elsewhere. He had exactly what we were looking for the first time. His non-pressuring customer service made us feel that he genuinely wanted to get us into the right vehicle; not just "sell us a car." This is what brought us back for our second purchase: a very nice Acura TL. It happened to be the perfect vehicle for me, however, it was Paul...not the car...that made us return. Had the right vehicle not been there at the time, I would certainly have waited a couple weeks or so for Paul to find one. To our family, the sales process is as important as the car. Along with Paul's great service, I have to say that the financing process was a lot more pleasant with these folks than with other dealerships in the past. The "dance" amounted to what we could handle financially; it was not a long marathon. We have walked away from other dealers in the past out of frustration and getting tired of the game. To Paul AND the folks that helped us at Acura...THANKS! We'll be back when it's time for another car!

    Does recommend this dealer

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  • Great experience
    January 13, 2016

    Although we purchased a used car that was not a brand they sold new, Bob was knowledgable about the car. The whole experience was very nice. We ...


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    Although we purchased a used car that was not a brand they sold new, Bob was knowledgable about the car. The whole experience was very nice. We were treated nicely with no pressure to purchase.

    Does recommend this dealer

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  • "excellent experience"
    December 17, 2015

    This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then ...


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    This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then patiently and knowledgeably helped us through the process of choosing from pages and pages of options. He made us feel like talking with old friends, followed up with us for

    Does recommend this dealer

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  • Excellent choice
    November 22, 2015

    This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then ...


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    This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then patiently and knowledgeably helped us through the process of choosing from pages and pages of options. He made us feel like talking with old friends, followed up with us for months as the vehicle we ordered was custom made in Germany. He offered us other similar vehicles existing in their lot at excellent price as I noticed comparing them to other dealers, but we insisted on a certain configuration and preferred to wait. The vehicle was worth waiting, it has every option we needed with very useful recommendations from Brian who owns a similar one. I already recommended to my friends the dealership and their representative.

    Does recommend this dealer

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  • Fantastic Dealership
    November 13, 2015

    What a great group of people. They have a strong team, who are all well knowledgeable in what they do. I felt comfortable working with this dealer...


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    What a great group of people. They have a strong team, who are all well knowledgeable in what they do. I felt comfortable working with this dealership. They all made you feel welcome and valued as a customer. I am definitely satisfied with my experience in purchasing my first Mercedes.

    Does recommend this dealer

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  • Exceeding Expectations
    September 3, 2015

    From the moment I entered the dealership, I was treated with respect, ultimate courtesy. Experience far-exceeded my expectations. Everyone I cam...


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    From the moment I entered the dealership, I was treated with respect, ultimate courtesy. Experience far-exceeded my expectations. Everyone I came in contact with made me feel like I had their full attention. Paul, Sales, even came to the house to help me set-up the garage door opener. My dad and I both bought a new Mercedes. My dad experienced a punctured tire while driving I-5 and he dealership provided a new tire and put it on the car for him. Totally unexpected and so appreciated. Paul is just awesome!

    Does recommend this dealer

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