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Reviews

Average Ratings

3.7
Average based on 12 reviews.
  • Always The Best

    I recently had my truck serviced at Captiol Toyota and as always they were fast, friendly and less expensive than Jiffy Lube. While i was waiting ...


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    I recently had my truck serviced at Captiol Toyota and as always they were fast, friendly and less expensive than Jiffy Lube. While i was waiting I went and looked at some used vehicles and my salesman Mike was very polite and not at all pushy. He answered all my questions and i will buy my next vehicle from Capitol Toyota!!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Fast resolution to potential unpleasantness

    We purchased a 2006 4Runner last night and it was a rather lengthy, 3 plus hour process. We were told the vehicle had never been involved in any a...

    Dealer Response

    We hope all is going well


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    We purchased a 2006 4Runner last night and it was a rather lengthy, 3 plus hour process. We were told the vehicle had never been involved in any accidents, that it had belonged to a staff person at Capitol Toyota, and that everyone there loved it. It was, in fact, very nicely kept, clean and drove smoothly. There was a bit of confusion when it came time to give us the Car Fax report on the vehicle and I noticed that the final two pages of 7 were not include. When I requested them, our salesman said the printer wasn't working right and suddenly we were being whisked away to sign the final papers. The financing process had been easy, the salesperson amiable and friendly, and when it came time to negotiate the price, there had been some emotion but it seemed we'd gotten to a positive outcome for all. As we at last, hungry (it was after 8:00 pm) and fairly brain dead by this time, were walking out, the sales agent handed us the complete CarFax report and we drove away home, happy with our new 4Runner. Unfortunately, as I was eating my meal, I studied those final two pages of the Car Fax report and noticed a series of repeated sealing of the windshield at two to four month intervals during the year prior to it being sold to us along with a mention of a replaced rear view mirror and three engine checks during that same time period. I quickly deduced that there must have been a problem and rightly assumed that the windshield had been replaced incorrectly, not with the proper weight glass. Some consultation with windshield replacement specialists confirmed my suspicions so I called the dealership to discuss my concerns. I left a rather lengthy voice message for Charley Engelfried about what had happened, asking him to "make it right" for us. I was called back in less than an hour and spoke with Arthur Lyter, on Charley's behalf. He was courteous, forthcoming and apologetic. He shared that the car had been in a very small collision which did, indeed, result in replacement of the windshield. He thought that perhaps not enough folks on staff knew about it, which is why it wasn't disclosed to us. I tend to want to believe the best of people so I chose to believe him, that it was an oversight and not deception. He said we could either return the vehicle or they would make it right, replace the windshield properly this time, and added that they would do a complete body inspection on it for us and deliver a comprehensive written report, finally updating and correcting the Car Fax at the end of it. This seemed just and because we love the vehicle, I agreed to his offer. A few hours later I got a call from Charley Engelfield following up. He wanted to make sure that I was satisfied. He confirmed that the proper windshield had been ordered and we set the date for the inspection and repair for next week. He added that they would provide a loaner car and that he would also throw in some touch up paint so that I could take care of the bare metal spot which I assume is the result of that same accident. I am pleased with this customer service and the follow up by these folks. I bought a new Prius V there a little over a year ago and the service department has always been excellent. I am looking forward to continuing my patronage of Capitol Toyota due to the honorable way they handled this situation. I trust that the 4Runner will prove to be in solid structural shape and that we will enjoy it for many years.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We hope all is going well


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  • Capital Toyota had great customer service.

    I recently took a trip to Salem and since I was looking for a Toyota Tacoma, I went to the dealership that had the most, Capitol Toyota. I meet a ...

    Dealer Response

    We hope you are doing well with all of your automotive needs


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    I recently took a trip to Salem and since I was looking for a Toyota Tacoma, I went to the dealership that had the most, Capitol Toyota. I meet a customer service fellow, better known as a salesman before I had even left my car. He was a very nice young man and got right to the point, selling the PU's that I wanted. I was in the PU of my choice in five minutes and took it for a test drive. He was very knowable and gave me all the ins and outs of the vehicle. I didn't purchased the vehicle that day but I sure learned a lot about the vehicle that I wanted to buy. I thought the service was excellent, I would definitely recommend Capital Toyota to my friends and family. I will go back again, soon.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We hope you are doing well with all of your automotive needs


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  • Sales manager was very pushy, lied..

    The sales manager was very pushy, making promises that he could not get. I did not want to give up my social security number but he made me a paym...

    Dealer Response

    We appreciate your feedback and we have made strides to improve in all areas. Thank you very much.


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    The sales manager was very pushy, making promises that he could not get. I did not want to give up my social security number but he made me a payment offer he couldn't deliver. I would /will not recommend this dealer or any of the Capital dealerships to anyone, not even someone I don't like. Very upset with them running my credit several times without any concern for the damage that it would do to it.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate your feedback and we have made strides to improve in all areas. Thank you very much.


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  • Our new car purchase

    We never would have known about the great deal on a new 2013 Toyota Rav 4 at Capitol Toyota in Salem Oregon if it hadn't been for this website tha...

    Dealer Response

    Thank you for the kind words, we appreciate you and if we can do anything else just let us know.


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    We never would have known about the great deal on a new 2013 Toyota Rav 4 at Capitol Toyota in Salem Oregon if it hadn't been for this website that someone told me about. We drove 250 miles to get this deal and the experience was the best one we have ever had when buying a car. No pressure, very respectful, and gave us a great deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, we appreciate you and if we can do anything else just let us know.


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  • My second car purchase from Capital...

    I have recently just purchased my second car from Capital Toyota. I live in Portland, but have found that Capital has more inventory, and better p...


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    I have recently just purchased my second car from Capital Toyota. I live in Portland, but have found that Capital has more inventory, and better prices than any of the dealers near me. I had an idea of what I wanted, so I called Mike and he was able to work everything out with me over the phone. I told him exactly what I was looking for, and it was by far the easiest experience we have ever had. I made the drive down to Salem, and it was well worth it to save thousands. He wasn't there when I arrived after 8pm (shame on me) but Lisa took care of us, got us into sign our paperwork, and we were in and out of the dealership in less an a half and hour. When does that ever happen??? I would absolutely go back again, although I won't need to know having purchased two cars. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • lies lies lies

    Okay. Never trust a used car salesman but Capitol Toyota reached a new low in my experience. Not only was I lied to about the quality of the v...


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    Okay. Never trust a used car salesman but Capitol Toyota reached a new low in my experience. Not only was I lied to about the quality of the vehicle (massive oil leak) by the salesman but insulted by their lack of interest in my problems (had to have car towed 3rd day of driving due to no maintenance (salesman assured me there had been). I liked salesmanager Kurt suggestion that I trade up to a "better" car but as the one he sold me has a massive oil leak (3 quarts first tank of gas) I would get very little in trade in. Avoid this place. I hear good things about the Toyota dealer in Wilsonville.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Responsive to our needs

    We found the only 2012 Prius in Oregon that had the exterior and interior color that we wanted at Capitol... and they had it on sale! We bought it...


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    We found the only 2012 Prius in Oregon that had the exterior and interior color that we wanted at Capitol... and they had it on sale! We bought it, and they stored it for us for a week before we could drive the 350 miles to pick it up. Gabe Garcia gave us a complete rundown on the features and functionality and delivered the car to us in beautiful condition.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome

    These guys are the absolute Best. They took great care of me and I love my Tundra. My wife will be getting a new Camry next month, thanks Capitol ...


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    These guys are the absolute Best. They took great care of me and I love my Tundra. My wife will be getting a new Camry next month, thanks Capitol Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Only Interested in $ and Sales AND NOT IN ME!

    I came to the dealership. I told them that I was just beginning my research for a car that might best accommodate my handicaps and they were the f...


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    I came to the dealership. I told them that I was just beginning my research for a car that might best accommodate my handicaps and they were the first dealership I'd been to so far. Just wanted to test drive their 2003 Park Avenue and see what their lowest price might be but told them that I would not be making any purchases for at least 3-4 weeks. They graciously allowed me a test drive, and I thanked them and planned on moving on to the next dealership and a different car (a LeSabre Limited) as I recall. Instead, they proceeded to keep my wife and I there for hours trying to hard sell us using about 3-4 different salesmen. When I politely told each of them in succession that I was only researching and not purchasing anything that day, they would say just a minute, I need you to speak to another so and such, with me having to explain again and again that I was just researching and nothing more. (Came to find out later that the previous owner who turned the car in to the dealership told me the car had many problems that the dealer seemed to know nothing about!) Facing endless pressure to buy now, I ended up setting aside all my common courtesies and had to just walk away or I'd still be there!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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