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Reviews

Average Ratings

3.2
84 lifetime reviews. Includes reviews of Capitol Toyota from DealerRater.com
  • Always The Best

    I recently had my truck serviced at Captiol Toyota and as always they were fast, friendly and less expensive than Jiffy Lube. While i was waiting ...


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    I recently had my truck serviced at Captiol Toyota and as always they were fast, friendly and less expensive than Jiffy Lube. While i was waiting I went and looked at some used vehicles and my salesman Mike was very polite and not at all pushy. He answered all my questions and i will buy my next vehicle from Capitol Toyota!!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Worth the Drive From Portland

    Worked with Kristine was great and went over and beyond to get me into a RAV4 Hybrid. They had the lowest price and no hidden fees. The price was ...


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    Worked with Kristine was great and went over and beyond to get me into a RAV4 Hybrid. They had the lowest price and no hidden fees. The price was what we agreed on over email and no surprises. Well worth the drive from Portland.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Extremely Happy!

    I hadn't bought a car in over 10 years partially because I had such a terrible experience in the past. Meredith was my salesperson and the fact th...


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    I hadn't bought a car in over 10 years partially because I had such a terrible experience in the past. Meredith was my salesperson and the fact that there was a woman salesperson immediately made my experience feel less pressured. She also told me they're salaried sales people and that she wanted me to find the right car not just sell me a car. The sentiment was echoed by her manager Billy. They were awesome, worked with me to get the car I wanted and fit my budget. From start to finish I was at ease and will absolutely be referring people to Capitol Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Waste of time

    Pretty terrible experience this morning. Drove over from Central Oregon to buy a car. Had set up an appointment less than 48 hours before travelin...


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    Pretty terrible experience this morning. Drove over from Central Oregon to buy a car. Had set up an appointment less than 48 hours before traveling. I arrive and a salesman looks at me confused and then a few minutes later tells me they sold the car the night before. The manager tells me they don't have a system in place to inform people when this situation happens. We try to make a deal on a newer model but they arent willing to come down more than a few percent. They did offer to pay for my gas which was nice but ultimately I wasted a whole day after multiple phone calls and emails with an appointment set up. I understand a business will not turn away a potential buyer but it would have been nice if they would've called before I drove seven hours round-trip. Would certainly not recommend.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • David went out of his way to help me get snow tires
    January 3, 2017

    I was schedule to leave for a trip from PDX on December 14, 2016. With the threat of snow, I called David on the 13th to ask advice on how my Rav...

    Capitol Toyota Scion

    Thank you for taking the time to leave great feedback on David. He is a great asset to our team and we are happy to hear he helped you find great ...

    Capitol Toyota Scion

    Great comments, thank you very much


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    I was schedule to leave for a trip from PDX on December 14, 2016. With the threat of snow, I called David on the 13th to ask advice on how my Rav4 would drive in the snow. After discussing my driving abilities in snow, we decided that I would do better with studless snow tires but none were in stock. He called around and arranged for the snow tires to be mounted the 14th at 8:00 am. I was on the road by 9:30. Thank heavens for the timing, because I arrived at the hotel just before the snow storm hit! Thanks to David's efforts, (and the hotel shuttle) I was able to make my flight on time.

    Does recommend this dealer
    Came in for service or repair
    Capitol Toyota Scion

    Thank you for taking the time to leave great feedback on David. He is a great asset to our team and we are happy to hear he helped you find great tires for your vehicle. We will be sure to pass your compliments along to him! We truly appreciate your business and we hope to see you again soon!

    Capitol Toyota Scion

    Great comments, thank you very much


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  • Negative Equity - No problem
    December 1, 2016

    The morning before the 2017 Civil War football game, I was looking to trade my 2013 Scion tC for a more friendly family vehicle. I thought this wo...

    Capitol Toyota Scion

    What a wonderful experience! Thank you for taking the time to share it with us. We're pleased to hear that Kristine was able to help you find a ve...


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    The morning before the 2017 Civil War football game, I was looking to trade my 2013 Scion tC for a more friendly family vehicle. I thought this would be a challenge since I had a little bit of negative equity in my Scion. Could we find the right vehicle for us and get the right deal without missing the kickoff of the game? Turns out, it was no problem. We worked with Kristine Ralstin to identify the vehicle we wanted. They listened to all our wishes for what the vehicle needed to do for us. We test drove the RAV4. Kristine was very knowledgeable about the RAV. Once we identified the 2017 Toyota RAV4 LE as the model we wanted, we picked the color. She assured us Rich Myles would make the numbers work for us. Rich Myles was able to work with us on several things. We wanted a car payment under $300, fair value for our trade, minimal to zero down payment, and a higher mileage lease since I would be commuting for part of the lease. Rich worked to integrate all our financial needs into the deal. We are very happy customers. Thanks Kristine and Rich for making it a very easy process. Thanks to you, we will be going back to Capitol to buy our next vehicle.

    Does recommend this dealer
    Capitol Toyota Scion

    What a wonderful experience! Thank you for taking the time to share it with us. We're pleased to hear that Kristine was able to help you find a vehicle that matches your needs and wants and that Rich provided you with a great deal and a smooth process. We will be sure to pass your compliments along to them. We hope you enjoy your new Toyota RAV4 LE! Thank you for your business, we hope to see you again soon!


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  • Elated with our new car!

    My husband and I visited Capital auto on the parkway and had hands down the best car buying experience! Greg was super friendly, easy to talk to a...

    Dealer Response

    Debi, thanks so much for leaving us a review! We're so happy to hear that you had such a positive experience here! Providing excellent service is ...


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    My husband and I visited Capital auto on the parkway and had hands down the best car buying experience! Greg was super friendly, easy to talk to and took in all the details we were looking for. We ended up trading in our 02' Suzuki for a beautiful 2014 Kia Sorento. They worked at getting us the best Apr, re cleaned the car, filled up the tank and added a windshield protectant all before the deal was finalized! Thanks again to everyone who helped in making this such a memorable car purchase!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Debi, thanks so much for leaving us a review! We're so happy to hear that you had such a positive experience here! Providing excellent service is something we strive for, and so it makes us happy to hear it was appreciated. Please feel free to let us know if you need anything else. Thanks!


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  • Subaru purchase

    I bought a 2016 Legacy from Capitol Subaru last week. It was a nightmare. First they declined my lease application. Then they approved it. A few d...

    Dealer Response

    We really apologize for the poor experience, it is our goal to provide great customer service for everybody.


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    I bought a 2016 Legacy from Capitol Subaru last week. It was a nightmare. First they declined my lease application. Then they approved it. A few days later they decided it had to be a purchase. I needed a car ASAP, but they wouldn't sell me a 2017 in a different color. They had me over a barrel so I made the deal. If they had been honest from the start, i would be ecstatic and would have chosen a different car ,if i had known it was a purchase. Now I am completely dissatisfied.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really apologize for the poor experience, it is our goal to provide great customer service for everybody.


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  • Fraud with a smile
    October 5, 2016

    Fraud with a smile...

    Capitol Toyota Scion

    .


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    Fraud with a smile...

    Does not recommend this dealer
    Came in for service or repair
    Capitol Toyota Scion

    .


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  • Awful from beginning to end.
    September 9, 2016

    The sales department is okay. The finance department is slow to respond if they respond at all. They did not ensure that my new car had a full tan...

    Capitol Toyota Scion

    Thank you Jon for the review, we are so very sorry to hear your purchase experience was less than you deserve. Please when you have a moment to re...


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    The sales department is okay. The finance department is slow to respond if they respond at all. They did not ensure that my new car had a full tank when I drove it off the lot. They are still sending letters to the wrong address. The one bright spot is Jason in the service department.

    Does not recommend this dealer
    Capitol Toyota Scion

    Thank you Jon for the review, we are so very sorry to hear your purchase experience was less than you deserve. Please when you have a moment to reach out to discuss this further contact our CRM Charley Engelfried @ 503-399-1011. Again thank you for your time and insight to make Capitol a better place to purchase and service your vehicle.


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