Jason, Kelly and Nick are the best. Fair price and made the process enjoyable.
Excellent respect for out of state customer. Kelly Garrett was most helpful and accomodating. Was able to get part replaced in the PM. Friendly and... efficient service!
I will start with saying I am a woman that often shops for cars alone and have had some pretty bad experiences at some car dealerships. A couple of years... ago I worked with Mike and Randy and appreciated the good service, the honest advice and how easy the paperwork was. (They did not try to sell me things I did not need, want or couldn't afford. That is why I went back this time and will continue shopping at Joe Hayward Ford). With this being said, I went back about a month ago to buy a second (used) car. Again, they listened to what I wanted in a car and what my budget is and helped me find a car I really wanted. Sadly, this car only ran the first week. The problems were well hidden upon test driving and driving the first week. When I first complained about it, they took it in right away and thought they fixed the issue. But the next morning, by the time I arrived to work the warning lights were flashing again. I called Joe Hayward Ford very upset, both Mike and Randy got started and drove a loaner car to my work for me to finish the day and do errands, while the mechanics started checking out the car. They never found the issue and neither could a private mechanic. So....Randy and Mike began working very hard and close with Joe Hayward to get me into a car that seems to run great, has the perks I had requested, looks great and I am proud to own. I appreciate doing business with a company who is willing to do what it takes to make a customer feel valued and wants them to be happy with their purchase. With them going above and beyond, and with Joe Hayward's concern about whether his customers are happy or not, proves there is a car lot that can be trusted. I believe the car we just finished signing papers on will work perfectly for me until I am ready to drive something different. I will do business with them again and recommend anyone who is looking for new or used cars to go visit Joe Hayward Ford.
I experienced something I have NEVER experienced before, having a salesman raise his voice at me, the customer. Apparently, pointing out that other dealerships... within a 11 to 50 mile radius are listing online the same make, model and package level vehicle for thousands less is enough to warrant the salesman raising his voice with an angry tone and yelling out "HOW DO YOU KNOW IT HASN'T BEEN IN AN ACCIDENT!". The clincher for the whole experience, which by the way had my wife fuming, is that after ignoring my wife for the most part, he referred to her as "Honey" and said "I've sold a lot of cars.". Completely unprofessional and disrespectful treatment. Not only will we not EVER buy a car from there, I will make sure to steer all of my friends and family away from there as well.
I just purchased my car today, and Randy and Mike were so helpful and nice, they took their time to explain and gave me time to sign all documents, I recommend... every single person that is looking for all kinds of cars used or knew to go here,
This was the greatest experience I have ever had with a dealer and that is saying a lot.. The salesman was very helpful with helping me find a car, within... my budget...
This dealer had a specific vehicle we were looking for. One phone call to Randy Pierce and we decided to make the 4 1/2 hour drive. WORTH IT !! Greeted... like neighbors, he worked to fit our budget, fair trade-in and Mike Barker made paperwork easy! Even Shari with follow up paperwork by phone is a bright spot. Any future car needs this will be our First call. CHECK WITH THEM FIST !!
Randy Pierce was able to sizeup our needs and showed only appropriate vehicles on the lot. Negotiations with Randy and Mike Barker were cordial even though... complex (four trades were involved)and resulted in a successful deal, my second with this dealership.
I never thought I would write this regarding a review of a dealership. What a pleasant experience! A Mr. Randy Pierce assisted me in finding a suitable... used truck recently. The whole transaction was easy, no pressure and made me very comfortable. Purchase price was fair and reasonable. This establishment was completely different in what I experienced in the nearby large city, where as soon as I drove in, I was besieged by pushy vultures. Would recommend this dealership.
For a no pressure small town feeling with big dealer pricing this is the place. This was my second purchase from Hayward Ford in the last two years. They... are open to any reasonable offer and know their products very well. If you are in the market for an auto don't overlook these guys.