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Manager","emailTxt":"klong@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":295773,"firstName":"Leo","lastName":"Canas","titleText":"Sales and Leasing Consultant","emailTxt":"lcanas@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/9a4e5b87587b.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":295819,"personPtyId":38696210,"firstName":"Lindsay","lastName":"Tharpe","titleText":"Service BDC Manager","emailTxt":"ltharpe@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/0865db85ea5c.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":363257,"firstName":"Matt","lastName":"Gill","titleText":"Sales and Leasing 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Consultant","emailTxt":"aanthony@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":363265,"firstName":"Andy","lastName":"Trejo","titleText":"Sales and Leasing Consultant","emailTxt":"atrejo@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":363266,"firstName":"Balgis","lastName":"Suliman","titleText":"Internet Sales Coordinator","emailTxt":"bsuliman@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":363269,"firstName":"Caitlin","lastName":"Grace","titleText":"Internet Sales Coordinator","emailTxt":"cgrace@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":295814,"firstName":"Danilo","lastName":"Canlas","titleText":"Assistant Service Manager","emailTxt":"dcanlas@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6caf069e1361.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":335152,"firstName":"David","lastName":"Mireles","titleText":"Sales and Leasing Consultant","emailTxt":"dmireles@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":295872,"firstName":"John","lastName":"Hurst","titleText":"Assistant Parts 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Specialist","emailTxt":"placeholder13@priorityauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/593f3980668a.jpg","drDealerId":16929,"certifiedEmployee":false,"deptDscrp":"Parts"}]

Priority Toyota Springfield

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 5:00 PM

Priority Toyota Springfield Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 9:00 PM

Tuesday

7:00 AM - 9:00 PM

Wednesday

7:00 AM - 9:00 PM

Thursday

7:00 AM - 9:00 PM

Friday

7:00 AM - 9:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

9:00 AM - 3:00 PM

About Our Dealership

Dealer on Cars.com since April 1999

Welcome to Priority Toyota Springfield, where our priority is you! We pride ourselves on delivering extra services and s

...

uperb customer experience. What sets us apart is our Priorities for Life, the exclusive benefits package that comes with ownership of a Priority vehicle. Priorities for Life includes oil and filter changes, state inspections, towing, and your engine guaranteed all for life, plus service at any location. Our Priorities for Life benefits attract customers from all the surrounding cities, from Vienna or Tysons, Fairfax, Alexandria, and Woodbridge. We are thrilled to introduce you, your family and friends to Priorities for Life.

"Give us a chance to make you a Priority. You won?t regret it, we promise."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
284 lifetime reviews. Includes reviews of Priority Toyota Springfield from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 6, 2018

    If I could return my car to them at this point just to retract my service, I would. You are a priority while shopping in their dealership, but the second... you've made your purchase they are no longer concerned with your time or your concerns. Bought a used car from them a couple months back. After a few weeks, the check engine light came on, stayed on for a few days, and turned back off. I scheduled an appointment for them to look under the hood. When I arrive, the woman who was supposed to be working on my car repeatedly tried to coerce me into leaving before even looking at my car, saying that there was nothing she could or would be willing to do. She literally told me verbatim that even if she found something, she wouldn't fix it. Don't know why this lady was telling me to my face that she was unwilling to do her job, but I stood my ground and refused to leave before she looked at it. Hours later, she tells me that I was right and something had been wrong and that she would fix it. I'm sure that she would have preferred me to leave and then come back weeks later when the issue persisted and I was no longer under warranty. Absolutely unacceptable behavior. Fast forward roughly two months, and I still have not received my plates for my car that I was told were being mailed to me. I called numerous times, and each time I was told that someone was looking into it and would call or email me back. Not ONE time did anyone ever contact me back, forcing me to call over and over again to ask the same questions. EVENTUALLY I got somebody's attention and was told that my plates had not been sent because I had not turned in my Maryland state inspection paperwork. I informed them that I had turned it in to the woman at the front desk weeks ago. SO, this dealership lost my paperwork before anybody could even enter into the system. Because I had the inspection done at an older shop that doesn't do things electronically, I now have to back track and hope that he has a copy. If not, it looks like I'm out another $100 for another inspection. And finally, for the Grand Finale. These people waited so long to get back to me that my SECOND pair of temporary tags is now several days expired. If just ONE person in that dealership had had the professionalism to call me back instead of brushing me off and giving me the run around, I would have been able to resolve this issue before my tags expired. They refuse to issue me a new set of tags even though this situation is entirely their fault. So now I have no choice but to be driving around with expired tags, risking it all to try to figure this mess out. Behind the big, showy dealership there's nothing but a bunch of inconsiderate, unprofessional people who want to take your money and dismiss you while doing the least amount of work possible. Please shop elsewhere.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 6, 2018

    If I could return my car to them at this point just to retract my service, I would. You are a priority while shopping in their dealership, but the second... you've made your purchase they are no longer concerned with your time or your concerns. Bought a used car from them a couple months back. After a few weeks, the check engine light came on, stayed on for a few days, and turned back off. I scheduled an appointment for them to look under the hood. When I arrive, the woman who was supposed to be working on my car repeatedly tried to coerce me into leaving before even looking at my car, saying that there was nothing she could or would be willing to do. She literally told me verbatim that even if she found something, she wouldn't fix it. Don't know why this lady was telling me to my face that she was unwilling to do her job, but I stood my ground and refused to leave before she looked at it. Hours later, she tells me that I was right and something had been wrong and that she would fix it. I'm sure that she would have preferred me to leave and then come back weeks later when the issue persisted and I was no longer under warranty. Absolutely unacceptable behavior. Fast forward roughly two months, and I still have not received my plates for my car that I was told were being mailed to me. I called numerous times, and each time I was told that someone was looking into it and would call or email me back. Not ONE time did anyone ever contact me back, forcing me to call over and over again to ask the same questions. EVENTUALLY I got somebody's attention and was told that my plates had not been sent because I had not turned in my Maryland state inspection paperwork. I informed them that I had turned it in to the woman at the front desk weeks ago. SO, this dealership lost my paperwork before anybody could even enter into the system. Because I had the inspection done at an older shop that doesn't do things electronically, I now have to back track and hope that he has a copy. If not, it looks like I'm out another $100 for another inspection. And finally, for the Grand Finale. These people waited so long to get back to me that my SECOND pair of temporary tags is now several days expired. If just ONE person in that dealership had had the professionalism to call me back instead of brushing me off and giving me the run around, I would have been able to resolve this issue before my tags expired. They refuse to issue me a new set of tags even though this situation is entirely their fault. So now I have no choice but to be driving around with expired tags, risking it all to try to figure this mess out. Behind the big, showy dealership there's nothing but a bunch of inconsiderate, unprofessional people who want to take your money and dismiss you while doing the least amount of work possible. Please shop elsewhere.

    2.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 23, 2014

    I am a very satisfied Toyota owner in large part due to tour dedicated staff. Once again, this past Saturday (June 21,2014) I was forced to ask for assistance... in regards to my superb Blue-Tooth / phone settings available in my new Corolla. Upon entering your dealership, I was greeted bu Mr. Ricardo Grant ( Sales & Leasing Consultant) who followed me to my car, proceeded to get in, and before he allowed me to drive a few minutes with him after precisely explaining the science of using my device, he allowed me to take notes which will be very handy. I would like you to know without any doubts that the professional customer service demeanor portrayed by Mr. Grant together with your entire staff makes Springfield Toyota live up to the highest standards of Toyota.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 5, 2018

    Very bad customer service. Always when I call for oil change appointment they tell me that I have to pay even though I bought car from them lifetime free... oil change. When I ask them to talk to manger they hung up the phone. When I got at store employee chit chatting with each other or they are on the phone. I don’t know why the place called priority. Cuz customers are not priority. Very rude people work there. I regret buying my car from there. Other day I went there to buy car the person who works there told me he will show me the car only if I agree to buy.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.2 out of 5
    August 28, 2018

    I initially contact the dealership to inquire about a vehicle that I was interested in. After speaking to a sales person, I express my desire to have a... broken down out the door pricing of the vehicle. I also asked about the warranty and they agreed to provide me all of the info via email. After several back and forth, we agreed on a price, but there was still no description of the 4life warranty on the paperwork. I decide I ask at my dealer visit. When we visited, we were greated with respect and great attitude. And although the wrong vehicle was pulled they quickly resolved the miscommunication. I briefly spoke to an assistant sales manager, and then we were off with a salesman on a test drive. Once we returned I asked the sales person to ask the manager about The 4life warranty on the car, and he agreed. Once seated, we waited for about 15 minutes prior Robert Cumberland a sales manager come to explain the warranty to us. He told us that the vehicle does not qualify for the warranty due to the age of the vehicle. I asked him I understood the warranty guidelines, but I asked him why does the advertisement does. It reflect that? Why is every car (just about) in their web inventory have Priority 4life plastered in every cover for each vehicle? I explained that it is misleading and confusing as anyone who looked at the cover image for the vehicle shows the warranty logos and slogan. Even within the individual vehicle page the 4life logos and information are inside. This is misleading and a game changer, as the vehicle we had rear driven now had no leverage over the other vehicles in the market. Sadly, I did not purchase a vehicle at Priority Toyota. But I do hope they will correct the misleading advertising.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Carey

    Internet Sales Director

    NOT RATED

    Hector Amaya

    Sales and Leasing Consultant

    NOT RATED

  • 1.0 out of 5
    August 26, 2018

    I was there for oil change after over 2 hours i ask what is going on with my car my service adviser told me my car was ready go pay after i paid i was... keep waiting but for my car was not there i went ask ask again where is my car my service adviser point to me another car and ask me if that was my car i said no that is not my car i made a big mistake i ask for a manager someone took me to the service director office WOW what a rude and unfriendly person was he talked to me very rude i love to come in person and tell you all about it they told me they lost my car keys after another 45 mints finely i got my car i want to say the way your director of service treated me i didn't sleep the whole night i love to come next week and see Susan in person .Thanks

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bobby Bell

    Parts and Service Director

    NOT RATED

    Dennis Ellmer

    President

    NOT RATED

  • 1.0 out of 5
    August 23, 2018

    Yesterday after waiting more the 3 hours and 40 minuets for an a oil change they call me to pick up my car when I get into the car I discovered there???s... a water everywhere inside my car floor I ask the service adviser how the water get into my car he has no explanation after that I found out that it was raining and they left my windows open no apologies or explanation .very sad experience

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2018

    I was pleasantly surprised by the exceptional attention given to me by Mr. Paul Sonnhalter. Not only did he explain the process, but estimated a time of... completion that was spot on. He paid attentoin to my concerns and answered all of my questions. Springfield Toyota should be proud to have such a dedicated and pleasant individual representing their business. I will certainly come back to Springfield Toyota (Priority Toyota).

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Sonnhalter

    Assistant Service Manager

    (4.8) 51 reviews

  • 5.0 out of 5
    July 13, 2018

    Please only accept app based on ur staff availability. If one of ur staff is not available for any reasons, don’t make app for that person. I waited... for 2 hrs and my car was still not taken for service. I had to ask one of the guys to check if my car is taken care of or not. The guy showed me that the paper was on the table and no one knew if anyone took care of it. I was late for my class.... I like Prioriry Toyota, just wanted to let you guys know that I wasn’t happy the last time. Thanks,

    2.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 8, 2018

    Paul Sonnhalter is nothing short of incredible. He always gets the job done regardless of how involved the job may be. Paul has taken care of my Prius... for years and helped me to customize it by installing lowering springs, stabilizer bars and other performance enhancing features. Recently I asked Paul if he could do the same to my Honda CR-Z. (Not a Toyota). Paul literally bent over backwards to make it happen. The price and quality of work were exceptional. I???m Super-satisfied and will always go to Paul first regardless. He is the best of the best and an amazing ambassador for humanity because of his positive attitude and overall respect for all people. If Paul were to run for public office, not only would I vote for him but I would volunteer my time to support his campaign. Why? He???s all about doing things the right way and getting the job done. He is what???s great about America.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Sonnhalter

    Assistant Service Manager

    (4.8) 51 reviews

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