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Priority Toyota Springfield

Rectangle 48
Sales 11:00 AM - 6:00 PM
Service 9:00 AM - 3:00 PM

Priority Toyota Springfield Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 9:00 PM

Tuesday

7:00 AM - 9:00 PM

Wednesday

7:00 AM - 9:00 PM

Thursday

7:00 AM - 9:00 PM

Friday

7:00 AM - 9:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

9:00 AM - 3:00 PM

About Our Dealership

Dealer on Cars.com since April 1999

Welcome to Priority Toyota Springfield, where our priority is you! We pride ourselves on delivering extra services and s

...

uperb customer experience. What sets us apart is our Priorities for Life, the exclusive benefits package that comes with ownership of a Priority vehicle. Priorities for Life includes oil and filter changes, state inspections, towing, and your engine guaranteed all for life, plus service at any location. Our Priorities for Life benefits attract customers from all the surrounding cities, from Vienna or Tysons, Fairfax, Alexandria, and Woodbridge. We are thrilled to introduce you, your family and friends to Priorities for Life.

"Give us a chance to make you a Priority. You won?t regret it, we promise."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.1 out of 5 3.1
294 lifetime reviews. Includes reviews of Priority Toyota Springfield from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 15, 2018

    The GM, Amar Rana, and his employees Stan Gutierrez, and Al Youhana are liars and cheats. The will jerk you around, treat you rudely, waste your time,... and not even think twice about it. Do not trust them with any of your business.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amar Rana

    General Manager

    (2.6) 14 reviews

    Stan Gutierrez

    Pre-Owned Sales Director

    NOT RATED

  • 1.0 out of 5
    November 15, 2018

    The GM , Amar Rana, and his employees Stan Gutierrez, and Al Youhana are liars and cheats. The will jerk you around, treat you rudely, waste your time,... and not even think twice about it. The GM did not even have the courtesy to give me 2 mins of his time after his employee lied to my face. Insteaf he hid behind his glass door office pretending to be busy like a coward. I can not rate this place poorly enough.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • June 23, 2014

    I am a very satisfied Toyota owner in large part due to tour dedicated staff. Once again, this past Saturday (June 21,2014) I was forced to ask for assistance... in regards to my superb Blue-Tooth / phone settings available in my new Corolla. Upon entering your dealership, I was greeted bu Mr. Ricardo Grant ( Sales & Leasing Consultant) who followed me to my car, proceeded to get in, and before he allowed me to drive a few minutes with him after precisely explaining the science of using my device, he allowed me to take notes which will be very handy. I would like you to know without any doubts that the professional customer service demeanor portrayed by Mr. Grant together with your entire staff makes Springfield Toyota live up to the highest standards of Toyota.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 31, 2018

    Very respectful of my time. Treated with mush respect. I was a little early and everyone was ready to get me started Will always go to this dealership....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Amar Rana

    General Manager

    (2.6) 14 reviews

    Dwayne McClain

    Assistant Service Manager

    NOT RATED

    Richard Wagner

    Service Lane Manager

    NOT RATED

    Daniella Vargas

    Business Manager

    NOT RATED

    Jamie Fox

    Pre-Owned Sales Manager

    NOT RATED

    Suzanne Mizell

    Customer Service Specialist

    NOT RATED

  • 5.0 out of 5
    October 18, 2018

    My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and... recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 15, 2018

    The Service Department is the best in the area. They get you in and out as quickly as possible. Also the Priority Toyota Service Advisors do not try to... sell you something you don't like other dealers I have been to.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 3, 2018

    Purchased the undercoating along with a brand new Tacoma TRD off road at this dealer on 09/19/18. Scheduled to have the undercoat work on 09/27/18. Got... the truck back on same day and the result was awful. This undercoating looks like was done by high school kid using the rust-olem spray can to apply. The so call "highly trained" technician miss several places on the frame. The original frame came in glossy black and you can see the glossy black spray all over the frame. Came back to the Dealer on 09/28/18 and demand an answer and talked to Ms. Kibebe Tezera. She claims the tech purposely missed the spot to protect the electrical component . This is bull, because the spot they miss, i don't see any electrical wires. I've owned 3 Tacoma and all got the undercoating done and none of them looks like the one was done by Springfield Toyota. Back and ford, Ms. Kibebe Tezera suggest to have the undercoating re-do and promised to fill up the tank and put me the loaner car. Call back on Sat 09/29/18 to confirm the time and availability of the loaner car. Talked to Ms. Stefanie Davis, whose the manager. She re-ensure the loaner car will be available when i come back. Today, 10/03/18, after dropped off the truck to have the undercoating redo and talked to Mr. Fred Corbin the Assistant Service manager. When I ask him about the loaner car, his respond was, nothing available. When i ask him can your shuttle take me to Tyson Corner, his respond was, "our shuttle can only take you up to 5 miles radius". I ended up taking Uber to get to Tyson Corner BOTTOM LINE, STAY AWAY FROM THIS STEALER IF YOU NEED TO HAVE ANY AFTER MARKET RELATED DONE TO YOUR CAR.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 3, 2018

    Purchased the undercoating along with a brand new Tacoma TRD off road at this dealer on 09/19/18. Scheduled to have the undercoat work on 09/27/18. Got... the truck back on same day and the result was awful. This undercoating looks like was done by high school kid using the rust-olem spray can to apply. The so call "highly trained" technician miss several places on the frame. The original frame came in glossy black and you can see the glossy black spray all over the frame. Came back to the Dealer on 09/28/18 and demand an answer and talked to Ms. Kibebe Tezera. She claims the tech purposely missed the spot to protect the electrical component . This is bull, because the spot they miss, i don't see any electrical wires. I've owned 3 Tacoma and all got the undercoating done and none of them looks like the one was done by Springfield Toyota. Back and ford, Ms. Kibebe Tezera suggest to have the undercoating re-do and promised to fill up the tank and put me the loaner car. Call back on Sat 09/29/18 to confirm the time and availability of the loaner car. Talked to Ms. Stefanie Davis, whose the manager. She re-ensure the loaner car will be available when i come back. Today, 10/03/18, after dropped off the truck to have the undercoating redo and talked to Mr. Fred Corbin the Assistant Service manager. When I ask him about the loaner car, his respond was, nothing available. When i ask him can your shuttle take me to Tyson Corner, his respond was, "our shuttle can only take you up to 5 miles radius". BOTTOM LINE, STAY AWAY FROM THIS STEALER IF YOU NEED TO HAVE ANY AFTER MARKET RELATED DONE TO YOUR CAR.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 1, 2018

    Carlos Ayala one of the sales person helo me with after sales service,he is responding quckly all my concern with my new 2018 toyota highlander,Iam looking... forward to buy my next toyota with him again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Gary Miranda

    Sales and Leasing Consultant

    NOT RATED

  • 3.0 out of 5
    September 23, 2018

    I wish I had read reviews before going to this facility. I respect the salesperson Usman and his manager for the time and negotiations in extended hours.... However, the idiot in the financing department was extremely rude. This facility needs to hire people who know how to provide good customer service. We were here to buy two Limited Platinum Highlanders. The negotiation process took time past closing time, which was fine as many dealers have dealt with me in the extended hours. However, the guy in financing department was very rude and told us as we kept him hostage until the late hours and therefore we must buy the car in the high interest rate offered by him. Upon telling him we would finalize the deal next day after talking to hour bank to get best rate, he said he literally said in raised voice that he hope we don’t get the car and someone else buy it, and we must leave the facility as soon as we can. They have no idea how much business they have lost just by being disrespectful.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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