Priority Toyota Springfield

New 888-890-2016 Dealer Website
Used 888-864-2939 Email Dealer
Service 877-438-9804

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Reviews

Average Ratings

4.5
223 lifetime reviews. Includes reviews of Priority Toyota Springfield from DealerRater.com
  • Appreciation Follow Up

    I am a very satisfied Toyota owner in large part due to tour dedicated staff. Once again, this past Saturday (June 21,2014) I was forced to ask fo...


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    I am a very satisfied Toyota owner in large part due to tour dedicated staff. Once again, this past Saturday (June 21,2014) I was forced to ask for assistance in regards to my superb Blue-Tooth / phone settings available in my new Corolla. Upon entering your dealership, I was greeted bu Mr. Ricardo Grant ( Sales & Leasing Consultant) who followed me to my car, proceeded to get in, and before he allowed me to drive a few minutes with him after precisely explaining the science of using my device, he allowed me to take notes which will be very handy. I would like you to know without any doubts that the professional customer service demeanor portrayed by Mr. Grant together with your entire staff makes Springfield Toyota live up to the highest standards of Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I came prepared and it was a fairly easy process
    February 7, 2017

    I spent about 6 months researching cars and visiting dealerships. I will say that Priority and Todd Carlson were definitely better than the other...


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    I spent about 6 months researching cars and visiting dealerships. I will say that Priority and Todd Carlson were definitely better than the other dealerships I visited. We came in with a list of used Camrys we were interested in, as well as True Car pricing guarantees for each one. Once we finally selected one and presented the price guarantee, we were basically done. There was no hesitation or push back on the True Car price guarantee and Todd helped us close out the sale quickly. I marked it 4 stars instead of 5 because of the issues we had between the sale and taking the car away from the dealership. There were a few items on the "We Owe" sheet that needed to get taken care of, as well as a floor mat that had a burn hole in it. Unfortunately they were unwilling to replace the floor mat (instead attempted to repair), and we had to return twice to pick up the vehicle. When we returned the first time (a week after purchasing), the work had not all been completed and the inspection had not been updated as promised. We had to leave the car for a second week so the work could get done. I don't think anyone maliciously did anything to try to pull a fast one, but instead it was a byproduct of the sheer size of the dealership and volume of cars that goes through the service department. Dwayne certainly did everything within his power to correct the issues, and for that we appreciate his support. In the end I would say that I have certainly had far worse car buying experiences, and would recommend them for a new car purchase. As with any used car purchase, there's always wiggle room that benefits dealerships, and that's part of the game.

    Does recommend this dealer

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  • Service and repair estimation request!
    February 7, 2017

    My experience was awful! Alyssa Young took the request but was not executed. She gave it to Adam and left at 5:00 pm because it was time for her t...

    Priority Toyota Springfield

    Dear Furqansami, Providing excellent customer service is important to everything we do here at Priority. That¿¿¿s why we are so sorry to hear abou...


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    My experience was awful! Alyssa Young took the request but was not executed. She gave it to Adam and left at 5:00 pm because it was time for her to leave! Adam did not take care of the request well. Car did not get a wash and estimate on the repairs he wrote on the paper himself! and it all took 3 hours. Very bad! Please improve your costumer service!!

    Does not recommend this dealer
    Came in for service or repair
    Priority Toyota Springfield

    Dear Furqansami, Providing excellent customer service is important to everything we do here at Priority. That¿¿¿s why we are so sorry to hear about your experience. Our No. 1 goal is to make our customers feel valued and taken care of, and you clearly did not. We sincerely apologize. We will discuss your experience internally and use it as an example to improve our service delivery in the future. We hope your next experience with Priority is a better one. We truly value your feedback.


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  • Shame on you!!
    February 2, 2017

    My husband and I recently purchased a new Highlander from your dealership. I had always purchased Honda's and was somewhat hesitant to go to Toyot...

    Priority Toyota Springfield

    Good Afternoon Ms. Bauer, I am very sorry to hear about your experience. We at Priority Toyota Springfield strive to provide a great guest exper...


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    My husband and I recently purchased a new Highlander from your dealership. I had always purchased Honda's and was somewhat hesitant to go to Toyota. We love our service advisor at Honda, Louis, and even called to see if we could have our service for the Toyota from his store. We would have purchased a Honda, but your sales manager wouldn't give us a touring package on a pilot for advertised price . He told us he just wouldn't do it because pilots are the number one selling truck, and he just didn't have to make deals. So we went over to Toyota. We called to find out if the model we wanted was in stock, we were told it was and made an appointment. When we got there we were told the truck wasn't there because the dealship managers wife was driving it and therefore was not available .We talked to the John an hour before this! So he shows us other vehicles, and tells us he only has the black truck with ash interior, which we did not want,.we told him from the start we wanted white with almond. We also wanted the .9 interest rate, we would put some money down and wait. We were at the dealship for over 5 hours ! This was December 31, 2016. Three weeks later, after having to rent a car for our vacation, which was not what we wanted to do, and explained that from the start. Finally , after calling, we were told we could come in and take delivery of our new vehicle . It wasn't what we wanted, and told we couldn't get the color we wanted because it would cost more- have to wait longer- just wasn't available. Then after getting hit with the next person who wanted to sell us upgrade, we purchased the under coating. THEN- We were visited by the finance manager , Chris, and told " he would do his best to get us a great interest rate" . My husband and I looked at each other and said " what?" . We have an 820 credit score, why are we not getting the .9? Then Chris asks us didn't you sales person tell you? Chris tells us, it's the sales person problem to get that rate, that it was just sitting on his desk, he didn't process it because we didn't buy a vehicle on the 31st - that it wasnt him who couldn't give us that rate, blah, blah. That was it for me, I blew it and was ready to walk out. My husband who is very passive and slow to anger, was ready also. I was beyond upset, I was about to have a panic attack. I couldn't breathe, and was dizzy. I went outside, a woman came up to me, and asked me the problem, I explained, I was scared as to what was going to happen to me, my husband came looking for me. We needed to get out of there. For 5 days I had breathing problems high blood pressure which I've never had before in unable to sleep . Because I purchased a car from you??!!?? I will never purchase a car from you again. I'm a 55 yr. old woman, I have 6 boys, and have purchased 22 cars for myself, and for the boys. Just writing this upsets me, and if I thought I would live through this ordeal I would sue you for the pain and anguish that you put me through. Wait... unnecessarily put me through . How do you stay in business? I will make it my Misson to tell the story to anyone considering to buy a vehicle from priority . Shame on you- it's 2017, these sales tactics are no longer needed . I want a responds to this letter from you, not a sales manager, or anyone else. Leslie Bauer

    Does not recommend this dealer
    Priority Toyota Springfield

    Good Afternoon Ms. Bauer, I am very sorry to hear about your experience. We at Priority Toyota Springfield strive to provide a great guest experience every time. I have tried to look up the transaction so I get some back ground on the concerns since I take this very seriously. I was not able to pull up anything in our system. If you would be kind enough to call me, my direct number is 703-269-1463. I want to make certain I am looking for the right person since I have neither a sales person named John nor a finance person Chris. Regards Amar Rana General Manager


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  • Todd Carlson provided exceptional customer service
    January 14, 2017

    We leased a Toyota RAV4 hybrid Limited with Todd Carlson. This guy is professional, honest, and worked with us to get us where we wanted to be as ...


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    We leased a Toyota RAV4 hybrid Limited with Todd Carlson. This guy is professional, honest, and worked with us to get us where we wanted to be as far as monthly payment. Best deal than any other dealership right off the bat without telling him how much the other car dealership had given us. It was crowded and we were about to leave when he approached us and made the deal fun and as quick as possible. He is energetic and reliable! Highly recommended!

    Does recommend this dealer

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  • Poorest customer service
    January 14, 2017

    Prior to visiting the service department, I made a call to enquire if it was okay to come in without an appointment for an oil change? I was give...

    Priority Toyota Springfield

    Hello, I am sorry to hear about your experience with our customer service department. Please know that your review will be taken seriously and we ...


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    Prior to visiting the service department, I made a call to enquire if it was okay to come in without an appointment for an oil change? I was given the assurance that so long as I made it in before 5.30pm, I should be fine. I arrived literally 7 minutes later, at approximately 4.02pm, am now told I can't be serviced because the service department had closed at 4pm. From my friends bitter experience with getting his number plate and tags, to my own experience, I can say unequivocally that, Priority Toyota is the WORST IN CUSTOMER SERVICE. Very dysfunctional due to an information disconnect in and among the various departments, and a general insensitivity of its employees towards customers

    Does not recommend this dealer
    Came in for service or repair
    Priority Toyota Springfield

    Hello, I am sorry to hear about your experience with our customer service department. Please know that your review will be taken seriously and we will discuss your experience internally to use as an example to improve our service department in the future. ¿¿If you still would like your car serviced I will make sure that you receive a more suitable standard of customer care. Thank you for your feedback. Please call me directly at (703) 269-1400, Amar Rana, General Manager.


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  • Great customer service
    December 28, 2016

    Once again, I've been thoroughly happy with the service I receive at priority Toyota in Springfield. Paul Sonnhalter is an exceptional representat...


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    Once again, I've been thoroughly happy with the service I receive at priority Toyota in Springfield. Paul Sonnhalter is an exceptional representative. He is prompt in returning my calls and great at setting my expectations. I appreciate his honesty and straight forward feedback. Having someone I trust and a convenient dealership that is orderly are important things to me.

    Does recommend this dealer
    Came in for service or repair

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  • selling lies
    December 23, 2016

    if you want a lips service and lies go to this dealership .i was referred by my friend who bought a car from this dealer one year ago and i found...

    Priority Toyota Springfield

    Dear Farid, We are very sorry to hear about your experience at Priority. We want you to know that we value and appreciate your business and that p...


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    if you want a lips service and lies go to this dealership .i was referred by my friend who bought a car from this dealer one year ago and i found one used car that i really like and through the discussion with the salesman named wahib i asked a question about how many keys i will get if i ll buy the car and he told me that i will get just one but i can make a double from home depot and it will cost only two dollars . i purchased the car and two day after that i went to home depot to get the double key and i was surprised when that will cost more than 100 dollars because it`s not a regular key.i went today to see them but i was chocked with the behavior of Mr Sten Gutierrez the used car director at that dealership who ignored and diminished my concern since the cost of they is not a big concern which my be true for a million dollars business but it matters for a simple costumer who does not earn that much money .consequently i recommended to friend who been with to buy a car to leave right away after the meager`s behavior .It `s a business role if you keep selling lies to your costumers you will ruin your company . i decided to make a double key from home depot but i was so disappointed and i will never go there anymore and i don`t want anybody to face the same issue and deal with those people

    Does not recommend this dealer
    Priority Toyota Springfield

    Dear Farid, We are very sorry to hear about your experience at Priority. We want you to know that we value and appreciate your business and that poor customer service is never tolerated at our dealerships. We will explore the matter internally to make sure that we do better in the future. We understand that great customer service is key to our success and key to your experience at our dealership. We therefore hope that your next experience with Priority is a better one. Thank you for your feedback.


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  • priority toyota service

    beautiful building, loved the waiting area while my truck was being worked on. but the quality of the work was not even subpar. I took my truck in...


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    beautiful building, loved the waiting area while my truck was being worked on. but the quality of the work was not even subpar. I took my truck in to replace the brake cable and it was returned with a misadjusted lever and instead of going the extra mile to fix it they just disconnected my light on the dash. Due to injury I have not had a chance to fix the issue yet but will soon. but not at this dealer

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Purchased a toyota corolla
    December 10, 2016

    The salesman (Todd) was excellent. The price quoted was fair. The process was fairly painless as car buying experiences go. I'm thinking of buyin...


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    The salesman (Todd) was excellent. The price quoted was fair. The process was fairly painless as car buying experiences go. I'm thinking of buying another vehicle from priority in the next year or so.

    Does recommend this dealer

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