[{"id":162828,"firstName":"Amanda","lastName":"Fitzlaff","titleText":"Business Manager","emailTxt":"amanda@coosbaytoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/f33580fb-a992-4c5f-ad0d-7ef4da328481.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":28314,"firstName":"Steve","lastName":"Schofield","titleText":"Sales Associate","shortBioText":"Steve joined Coos Bay Toyota Sales staff in 2007 and quickly become a Master Certified Sales Consultant from Toyota USA. Steve\u001as hard work has made him one of the few Master Certified in the Northwest Region. Marcus, his oldest son also works with the company in the parts department.","emailTxt":"dleifohcs39@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/e7481fa2-e7bc-47e9-a005-dd5fbae8c527.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":262436,"firstName":"Andrea","lastName":"Maine","titleText":"Online Assistant","shortBioText":"Andrea started with Coos Bay Toyota March of 2015. She has a great personality and it shines through when she is working with the customers. We are very happy to have her on our team.","emailTxt":"andrea@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/8bc24b756ef1.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":444570,"personPtyId":37369546,"firstName":"Andy","lastName":"Post","titleText":"Sales Associate","emailTxt":"andy@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/930a2bb7cbcc.jpg","drDealerId":30896,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":96232,"firstName":"Ted","lastName":"Noble","titleText":"Service and Parts Director","shortBioText":"Ted was first introduced to sales Jan. 2001 in Gresham. He was employed there for over ten years learning the trade. From sales to finance manager, Ted got to learn all aspects of working in a dealership. He moved to the area in at the beginning of 2012 and shortly joined on with our sales team in March 2012. Almost 3 years later, January of 2015, Ted was promoted to Parts and Service Director. He is one of a kind with his customer service skills. \r\n\r\nWe are happy to have Ted join our team and we look forward to what the future has in store.","emailTxt":"ted@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/5e39dc95-43f7-42ba-9cc1-bfa93e80ff3e.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":28316,"firstName":"Kelly","lastName":"Milburn","titleText":"Sales Associate","shortBioText":"Kelly Milburn joined out team December of 09. Kelly's career in the auto industry started in 1986 with Main St. Auto Mart and has brought a lot of knowledge to the table. He takes pride in trating every customer like they are part of his extended family.","emailTxt":"kellymilburn@hotmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/9c71da92-a5d5-4728-a21d-012fc609f448.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":96233,"firstName":"Izzy","lastName":"Perez","titleText":"Sales Associate","shortBioText":"Israel (Izzy) Perez joined our team Feb of 2012. He has learned the business and making friends fast! Izzy was born in Mexico and moved to Coos County at the age of two. He graduated Marshfield High School in 2003. Shortly after married his high school sweet heart, Nicole. They have two beautiful children together and are active in the community. As the youngest of four, Izzy was raised that family, hard work, and dedication are extremely important.","emailTxt":"izzy@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/33648694-db6e-48f6-847f-e03ade109ca9.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":96234,"personPtyId":37358511,"firstName":"Sheri","lastName":"Banes","titleText":"Online Assistant, Customer Relations Manager","shortBioText":"Sheri started with our company January of 2011 in the Online Sales Department. She has been trained in credit awareness, web development, and customer relations. She welcomes all feedback on our website to help ensure the smooth navigation with your experience.","emailTxt":"sheri@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/9b345e58-6009-4a20-b787-27820f55755d.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":96235,"firstName":"Heather","lastName":"Perry","titleText":"Toyota Rent A Car Manager","emailTxt":"heather@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/6a07936eb2df.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":307489,"firstName":"Lori","lastName":"Sappington","titleText":"Service Advisor","shortBioText":"Lori has been working with as an intern while going through college. She got her Associate of Applied Science in Automotive Technology from Umpqua Community College in Roseburg. With her knowledge, friendly personality, and smile she is a great","emailTxt":"lori@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/0ed390ab9d69.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":190615,"firstName":"Alan","lastName":"Moen","titleText":"Sales Associate","shortBioText":"Alan started with 101 Budget Auto, affiliate of Coos Bay Toyota, at the end of 2013. Alan\u001as son was born Feb of 2001, whom he has raised alone since the age of 1, and has taken on Alan\u001as love of sports. Having an older brother, younger sister, and parents who have been together for over 45 years he strives to provide a well balanced and happy life for his son. Alan knows how to be serious when necessary and have a good time while doing it too. Going through bar tending school and bar tending for 10 years he learned how to make a mean mai tai and enjoys doing so in his favorite vacation spot, Mazatlan Mexico among many other places. While home he likes to kick back and enjoy a game of golf or taking it easy with a bit of fishing on the weekends. There is no better place to offer him the simple pleasures in life than Coos Bay where he plans on staying till he retires and travels the world. Until then we are glad to say he is here on our team at 101 Budget Auto.","emailTxt":"alan@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/a8390e6bdd24.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":221578,"personPtyId":37360330,"firstName":"Tim","lastName":"Murray","titleText":"Parts Manager","emailTxt":"parts@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/7775731a99c4.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":164507,"firstName":"Alison","lastName":"Hatten","titleText":"Cafe Manager","emailTxt":"alison@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/003f25d2-e80a-4302-88aa-947488344c95.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164510,"firstName":"Guy","lastName":"Hawthorne","titleText":"Owner / President / General Manager","shortBioText":"Guy grew up in San Diego and attended St. Didacus Elementary School in Normal Heights, St. Augustine and Hoover High Schools. After high school Guy joined the U. S. Army and had duty in Germany and Korea.\r\nIn May of 1982, Guy joined his brother Lee and became a partner in the new growing Coos Bay Toyota. \r\nGuy has worked in all departments, starting in Parts and Service, then sales, finance and management. In 1988, Guy became the President and General Manager.\r\nGuy met his wife, Janet, when they were in grade school. Years later, they met again at a Hoover High School reunion, the love was still there and they soon married.\r\nJanet is a nurse practitioner at Loma Linda University Hospital in Loma Linda, California, where she works in Pediatric Oncology. Janet commutes between Loma Linda and their home in Bandon every two weeks on and two weeks off. \r\nGuy is a member of the local Rotary and serves on the board of the Toyota Dealer Association. \r\nGuy and his Corgi, \u001aGracie\u001a are the voice","emailTxt":"guy@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/leeh48/91fa6d96-4cde-4f6e-8003-200ca868146c.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":352413,"personPtyId":37357939,"firstName":"James","lastName":"LaBine","titleText":"Sales Associate","emailTxt":"james@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":277350,"firstName":"Ken","lastName":"Lampe","titleText":"Lead Service Tech","shortBioText":"Ken is one of our Toyota Certified Master Technicians, able to tackle the most challenging and advanced diagnoses and procedures.","emailTxt":"ken@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2828701d56fa.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":221577,"firstName":"Marcus","lastName":"Schoefield","titleText":"Parts Assistant","emailTxt":"marcus@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/ddf13da1019b.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":277352,"firstName":"A.J.","lastName":"Sutherland","titleText":"Service Tech","shortBioText":"AJ is a Toyota and ASE Certified Technician.","emailTxt":"aj@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0c04e8bc335b.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":387099,"personPtyId":37369500,"firstName":"Jhana","lastName":"Brown","titleText":"Internet Specialist","shortBioText":"Manage company website, social media and online reputation as well as marketing collateral. Service dept. scheduling and support.","emailTxt":"jhana@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dce8f743e3ab.jpg","drDealerId":30896,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":164368,"firstName":"Joanna","lastName":"Deleon","titleText":"Title Clerk","emailTxt":"joanna@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/a98b455a0ff9.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":510540,"personPtyId":40638326,"firstName":"Marc","lastName":"Firsching","titleText":"Sales Associate","shortBioText":"Marc approaches each customer as if they were himself. He hates pushy salesmen and does his very best to not be \"THAT GUY\". He feels that with people spending as much money as they do on cars these days, you should be sure to get the vehicle you love the most. Marc has over 37 years experience in the auto industry and in 1997 he was the #7 Jeep salesman in the U.S. He just loves cars. He has always been a Toyota Driver even as a teenager the family cars were always Toyotas.","emailTxt":"marc@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":30896,"industryStartDtUtc":"383788800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":221598,"firstName":"Mary","lastName":"Rose","titleText":"Office Manager","emailTxt":"mrose@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0a315c261612.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":249314,"firstName":"Michelle","lastName":"Claiborne","titleText":"Inventory Manager","emailTxt":"michelle@coosbayotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dc9ff93d8e82.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":277358,"firstName":"Robert","lastName":"Sandusky","titleText":"Lot Attendant","emailTxt":"robert@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e7ee80297222.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":277362,"firstName":"Tino","lastName":"Lopez","titleText":"Lot Attendant","emailTxt":"tino@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":276934,"firstName":"Vince","lastName":"Burkett","titleText":"Maintenance","emailTxt":"vince@coosbaytoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/1b55151b7276.jpg","drDealerId":30896,"certifiedEmployee":false,"deptDscrp":"Service"}]

Reviews

4.8 out of 5 4.8
475 lifetime reviews. Includes reviews of Coos Bay Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2018

    Bought my first brand new car ever! A 2018 Toyota Camry! Andrea was the best, making the whole experience easy and great! I got great service from her... and the rest of the crew! A huge thank you to Andrea, Glen, Andy, Steve, Amanda and the girls at the front desk! Hands down the best car buying experience we???ve ever had! Thank you THE FREITAGS

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thank you for your review and congratulations on your new Toyota Camry! It is great to hear our team could provide you with a 5-star experience. Pleas...e don't hesitate to contact us if we can assist you with anything else. Enjoy your new ride! Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    Amanda Fitzlaff

    Business Manager

    (5.0) 25 reviews

    Steve Schofield

    Sales Associate

    NOT RATED

    Andrea Maine

    Online Assistant

    NOT RATED

    Andy Post

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    April 13, 2018

    t was quick and easy. James was amazing and super knowledgeable and helped fit my wife and I into the right car. I never felt pressured and it was just... a smooth transaction. I felt like I was part of a family. Everything was clean and such a great atmosphere. I love that it was dog friendly and the cafe was great.

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    Coos Bay Toyota

    Thank you for the great feedback, we are very happy to hear that James and Dawn were so helpful. We look forward to seeing you in our Service departme...nt for your maintenance. Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    James LaBine

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    April 5, 2018

    I had not purchased another vehicle in 10-12 years and had no idea what was available. Andy was very helpful and we test drove a couple of cars. I felt... he was honest and reliable in all that he said. I am very happy with my purchase even though it was a Nissan not a Toyota.

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thank you for the great review, we so glad that Andy was so helpful with your purchase. We hope to see you again. Sincerely, Sheri Banes; sheri@coosb...aytoyota.com; (541) 267-3121


    Worked with:
    Andy Post

    Sales Associate

    NOT RATED

  • 4.8 out of 5
    February 25, 2018

    The salesman (Marc) was very thorough in getting us what we wanted and made the process very quick and easy. We had one previous service on our older... model and that was great. We're sure future service calls will be handled very well and efficiently.

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thank you for the great review. I am glad to hear Marc could provide you with a quick and efficient car buying experience. We hope to see you again so...on. Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    Amanda Fitzlaff

    Business Manager

    (5.0) 25 reviews

  • 5.0 out of 5
    January 26, 2018

    The Salesman Kelly Milburn was wonderful to work with. He made the process smooth and easy. The BEST deal and service in town. I will certainly come back... again.

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    We appreciate you taking a moment to leave us this great review. Kelly is an important member of our team and he will be glad to hear he could provide... you with a positive experience. Please let us know when we can assist you again! Best regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    Amanda Fitzlaff

    Business Manager

    (5.0) 25 reviews

    Kelly Milburn

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    January 23, 2018

    Had recall issues With my 2010 Camry That I purchased new from a another Dealer that I was unhappy With their resolve of the recall.. Coos Bay Toyota Dealer... Service center Went out of their way to resole the problems. could not ask for Better Service, Me Living 30 miles away, The Service Manager Ted Noble An Staff Went out of their Way to provide transportation so I could transport a Friend to an from Eye surgery clinic While my service was being done. It was completed the same after noon.

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thank you for your great review. I am glad to hear our team could provide you with a positive service experience. See you next time! Sheri Banes; she...ri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    Andrea Maine

    Online Assistant

    NOT RATED

    Ted Noble

    Service and Parts Director

    NOT RATED

  • 4.8 out of 5
    January 11, 2018

    Izzy made my purchase quick and easy! He went above and beyond to assure that I got the best deal possible! Friendly staff everywhere. Purchased my first... new car in 1991 here, and I???m glad I returned to do it again!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thank you for your review. We strive to provide each of our guests with an outstanding experience and it is great to hear Izzy could do just that. We ...hope you continue to enjoy your new vehicle and look forward to working with you again. Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    Amanda Fitzlaff

    Business Manager

    (5.0) 25 reviews

    Izzy Perez

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 12, 2017

    This is the second car purchase from Coos Bay Toyota . Again I am so happy with my like new 2008 Toyota Highlander. This Toyota dealership takes pride... in what they do and it shows in every way from the vehiclhes , people and even the Smiling Dig Cafe. Clean, professional with quality vehicles , great prices and service. I had a minor snafu three days after purchase and the manager Glen took care of it with no cost to me immediately. The staff are friendly, happy and you can tell they love what they do. Very welcoming and I give them 10 stars . Saved me a lot of money and hassles I would have got someplace else. For me Coos Bay Toyota is the ONLY place to buy a New or Used vehicle. It's well worth the trip and I will be back next time. Thank you Coos Bay Toyota . Sincerely, Linda Klein

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thank you for leaving us this great review, Lindy. We are very happy to hear that we could provide you with a second car buying experience that was ju...st as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121


    Worked with:
    Amanda Fitzlaff

    Business Manager

    (5.0) 25 reviews

    Kelly Milburn

    Sales Associate

    NOT RATED

    Lori Sappington

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 7, 2017

    I had rodent damage to my air compressor and hoses. My awesome service person, Summer, told me the bad news awhich was the cost and then suggested I check... my insurance coverage because it probably was covered. It was, the certified mechancs handled it and I am once again happy and so is my Prius.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    Thanks for your kind words! We appreciate Summer as well as the rest of our staff and we are thrilled that they have taken care of you and accommodate...d your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

  • 5.0 out of 5
    September 18, 2017

    Friendly staff, and nice cafe. Comfortable waiting area and very dog friendly.. Even a small dog park. Work was done in a timely manner and even got the... truck washed!

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    0 people out of 0 found this review helpful. Did you?
    Coos Bay Toyota

    John, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortabl...e place for all our guests during their visit at our dealership. Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

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