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Lithia Toyota of Springfield

(1,994 reviews)
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,994 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Springfield from DealerRater.

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Absolutely no stress, totally honest and trust worthy.

Every one of these guys deserve a stellar review. They were simply amazing and gave me the best service possible. They kept me updated as to when and where my highlander was at that time. Once it arrived Keith sent me pics of my highlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good buying experience

I helped my daughter purchase her car at Lithia Toyota. we had been to other dealers who were not always honest, and we just couldn't find the right car for our budget. My daughter ended up finding a great car through Lithia that she could afford and a warranty for peace of mind. There was no pressure during our process, and Tim Coultrup Our sales guy was genuine and helpful. Thank you Tim and Lithia for a comfortable and positive first dealership purchase for my daughter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!

I came in a few days ago looking for a used SUV, Cory was very patient with me and went through all the 4runners. I didn't feel rushed and he was really knowledgeable about all the cars we looked at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy and Straightforward

I have nothing but good things to say about our experience with Lithia Toyota of Springfield. We did our research locally in Washington State and decided on a Prius. On a recommendation we contacted Lithia by email before we purchased. Lithia beat our local price by enough that it made the two hour trip to Springfield worth the effort. Keith had everything ready for us when we arrived, and there was no haggling over the price he had quoted to us in his email. Paperwork took a mere hour, and our lesson on all the high-tech goodies in our new Prius another half an hour. Never thought I could use the word "pleasant" in conjunction with "car purchase"! But it was a pleasant and enjoyable transaction. And we love our new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Purchase of Two new 4 Runners!!

We are so happy with Lithia Toyota of Springfield, Keith was amazing and made the process painless! We purchased two new 4Runners at the same time, he was in constant contact and always responded within minutes of our questions. This was my daughters first new car and Keith was amazing with her! We both couldn't be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Toyota car purchase

The vehicle purchase was without pressure and the 'typical' car sales tactics. I would purchase from this dealer again. Internet sales team worked well and were professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Platinum Sequoia

The time came to put a new vehicle in our driveway. With the local reputation of this dealership we gave it a shot. I would have to say expectations were for sure exceeded. Quick, easy, beyond fair, and treated us as people not money. Will definitely recommend and go back for future transportation needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Got my new Tundra from these guys and I love it. I live in Portland, but made the trip to Springfield. Keith got me the best deal and made sure to find me exactly what I wanted. Quick to respond to any questions(I had a lot of them, 60 emails, several phone calls and some in person questions) and helpful in helping me find the right combination of packages and options. It's the kind of customer attention it is difficult to find these days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Third time as charmed as first two

This my third purchase at Lithia since 2010. I keep coming back because they make it so easy. This is the second time I've worked directly with Keith Moreck. He is exceptionally warm, pleasant and efficient. In short, a pleasure to work with. His word is solid and there's no pushing or cajoling. It's like working with a friend. How many car buyers can say that?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great and helpful people.

Walked in for a specific vehicle, with a low credit score and a trade in that was being financed. Met Jeremy at Lithia Toyota of Springfield, and he made it happen for me and my family. Thank you for the help with the new awesome car we owe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.