Stohlman Volkswagen Subaru

Don't believe their website, don't believe their sales associates, and especially don't believe their sales managers. I interacted with sales associate... Marcello and ultimately found him to be hapless; also, interacted with sales manager, Kevin, and found him to simply be untruthful. Found a great deal on a used Subaru Forester listed on website as certified (the bait), and affirmed by Marcello, only to find that, upon committing to purchasing online, it was suddenly no longer certified (the switch). Kevin-"well, we have a disclaimer that our website may not always have accurate information". Kevin was not helpful and certainly made sure you knew he was the smartest person in the room. Don't go to this "family business".

Went in to buy a used car and drove off with a new car. From the minute we walked in, we were welcomed by friendly staff. The salesman was great and very... patient. They took good care of us.

Had an easy time buying a new Crosstrek. Richard Kuenzler was a pleasure to work with, and I'm more than happy with the new car.

I was blown away by the Subaru Stohlman Automotive sales team! Carroll Prince and Glenn Frank were such a pleasure to work with from day one. They truly... know and love the product they sell, and that helped to put me at ease. I have been raving to my friends and colleagues about them, and the Stohlman location in the Tyson's area can't be beat. It's funny to say that I am looking forward to dropping my new car off for maintenance being as location felt so safe and there were so many stores to walk to nearby! I also need to shout out Hesham Kamal in the finance department. That was the part I was most intimidated about, but he made me feel so comfortable and explained every step flawlessly. I left the interaction with him SMILING! Wow, what I great experience, overall!

Came in with the hopes of purchasing a used vehicle, left with a feeling of betrayal and disgust. Had I not invested my own time and money into an independent... pre-purchase inspection of the vehicle, I likely would have purchased a car with NUMEROUS stored codes in the ECU showing failure of various systems including anti lock brakes. Funny how the warning lights were off when I test drove the car, then ON after I had it inspected. Also suspicious how the vehicle had just "passed" a Virginia safety inspection performed BY Stohlman techs, when it would have clearly failed due to the ABS and TCS lights being on. Not to mention the sales staff "accidentally" withheld information pertaining to almost 3,000 dollars worth of "recommended" repairs. That wasn't revealed until, again, after the pre-purchase inspection. Keep yourself SAFE and spend your hard earned money somewhere else by AVOIDING this dealership, if not the "Stohlman Auto Family" in general. You've been warned.

Professional service from VW Sales enthusiast, George Wahesh, from initial inquiry to drive off lot after purchase. Responded quickly to calls, answered... all questions without attitude, met all expectations during negotiations.

I am an out of state buyer and found this place on Cars.com. I was interested in a specific car they had listed on Cars.com and when I reached out everything... went down hill fast. The initial email communication was fine but when I started asking follow-up questions about the car in question everything changed for the worst. They ignored my questions about the car I was interested in and instead started sending me emails about their large selection of used and certified pre-owned cars (which I did not want) and then another email about end-of-year special discounts on CERTAIN new cars - none of which was the car I wanted. As someone else complained here - cheap bait-and-switch tactics! I complained a few times but I was ignored by the sales guy (Juan Torres) and the new car sales manager (Bill Brayer) - totally unacceptable! This place is the worst and I lost my patience. There is A TON of other VW dealers nationwide and I'm certain you can find one better than this one.

Bait and switch tactics. Worst customer service. Spent hours there and wasted our time when they were so pushy and lied about the deal. They don’t care... about relationships and only care about their money. Read the BBB reviews and other reviews. There is a reason the reviews are mixed. Stay away from this place.

Sales person George “W” was great to deal with while shopping for my Subaru 2017 that I ended up purchasing from Stohlman. George actually works at the... Volkswagen dealership but was able to answer all my questions pertaining to the Subaru Forester I was interested in. The buying process was quick and stress free!

I was shopping for a car and got great help from Jason and the rest of the team. It was quick and professional. Thanks, Eran