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Reviews

Average Ratings

3.9
162 lifetime reviews. Includes reviews from DealerRater.com
  • Restored my faith in buying a car!

    Friendly sales people, great prices and a very welcoming and low pressure environment.


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    Friendly sales people, great prices and a very welcoming and low pressure environment.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mike G. Needs Customer Service Training
    January 28, 2017

    So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My ...


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    So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

    Does recommend this dealer
    Came in for service or repair

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  • Poor customer service but buying vehicle was great

    Buying vehicle was a great experience however customer service is very poor


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    Buying vehicle was a great experience however customer service is very poor

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • The best !

    Marvin helped me out. Was very honest and helpful. Would definitely do business with them again


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    Marvin helped me out. Was very honest and helpful. Would definitely do business with them again

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My Ford Fusion 2016

    If I told you that I stayed with Fords credit without refinancing with any other financial institution for 1 yr +, am sure you won't believe me. W...


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    If I told you that I stayed with Fords credit without refinancing with any other financial institution for 1 yr +, am sure you won't believe me. Well, the truth is I did and it paid off! I recently upgrade from a 2015 Ford fusion to a 2016 Fusion and to my suprise, my interest rate was 1.9% APR from 11.5%. Aside this, Marvin Caroll, one of the top, nicest, and skilled sales person at the Ford Ted Britt in Fairfax help me in my decision-making process. He finally got me the deal! Thanks, Marvin Caroll! Linder in the accounts department was so nice. Her personality was very welcoming. In conclusion, I will always recommend Ford Ted Britt in Fairfax and Marvin Caroll as my number one sales person. The entire staff members are very welcoming. Kudos to you all!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful sales staff!!!

    I was a little worried about getting out of my old car. Moses worked with me and did everything he could along with the financing staff to get me ...


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    I was a little worried about getting out of my old car. Moses worked with me and did everything he could along with the financing staff to get me into my first brand new car!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Smartwheels is to be avoided

    Bought a car from Ted Britt Smarthweels for registration in MD. Car could not pass inspection without repair. Do not stand behind product.


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    Bought a car from Ted Britt Smarthweels for registration in MD. Car could not pass inspection without repair. Do not stand behind product.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Excellent Service!

    Great dealership! We just bought our 2nd Ford Explorer from Ted Britt Ford. The people at the Fairfax location were very nice and very professiona...


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    Great dealership! We just bought our 2nd Ford Explorer from Ted Britt Ford. The people at the Fairfax location were very nice and very professional. We received quite a bit of information from Matt. He and our salesman Bernie were quite knowledgeable. Bernie was a great salesperson. He was low key and very nice. Allison, the General Sales Manager, was very helpful with our trade in and our deal, and Al was really efficient with our paperwork in the Finance Department. It's not always easy buying a car, but it was a pleasure dealing with everyone at Ted Britt in Fairfax.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible Ted's

    Terrible buying experience. Hard sell tactics every step of the way. When we pushed back, they sent somebody else over. This went on for hours. I ...

    Dealer Response

    We are very sorry to hear that you were not completely satisfied with your experience. Please send us your contact information to customercare@ted...


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    Terrible buying experience. Hard sell tactics every step of the way. When we pushed back, they sent somebody else over. This went on for hours. I would not recommend Ted Britt Auto to anyone that I know. Stay clear.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are very sorry to hear that you were not completely satisfied with your experience. Please send us your contact information to customercare@tedbritt.com We look forward to speaking with you!


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  • Love my F-150

    I love my new F-150! Sent dealership an email asking for more info on a new King Ranch. They responded fast and I was able to make an appointment ...


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    I love my new F-150! Sent dealership an email asking for more info on a new King Ranch. They responded fast and I was able to make an appointment via email to have the truck ready when I got there after work. Car was exactly as described and pricing was best I saw on Cars.com. Will recommend to friends interested in an easy car buying experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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