AutoNation Chrysler Dodge Jeep Ram Bellevue

We had a wonderful experience with Sophia at Autonation in Bellvue, WA. She was outstanding and gave us impeccable service. Please ask for Sophia if you want a sales agent with no pressure. Jim in the Finance Department is the best! Jim made the process smooth and painless. Such a professional who was friendly, knowledgeable, fast, friendly, and helpful. Autonation in Bellvue was the best!

Everyone was super kind and attentive. They explained every step of the way thoroughly. So happy with my purchase!

At first it sucked because they tried to low-ball me on my trade. I was looking at other vehicles when I got an email from Nick, the GM, apologizing and asking how he could make it right. I told him what I wanted and he and Shawn made it happen! The first manager was being shortsighted, xxxxxxx me around like that! I'm so glad Shawn stepped in and brought Nick in when he did. I drove off a week later in my badass jeep!

Very knowledgeable, friendly and no pressure. From first contact to vehicle delivery, seamless and efficient.

I'm trying to get my car manual and no any help from the dealership .

Really no nonsense, straightforward process. It was one of the most boring (this is a good thing!) car buying experiences and the fastest I have ever experienced. I?d not hesitate to go back to Autonation for another vehicle.

Excellent, no pressure buying experience at this dealership of a low mileage used car. They also worked with us to arrange shipping. Great follow through and very professional.

Sales associate before purchase minimally satisfactory. After purchase totally unsatisfactory. Courtesy, respect and interest in addressing issue poor. Negative attitude with no attempt to offer genuine quality customer service.

I leased a new Jeep and they were very helpful and courteous throughout the entire process. Ramon was particularly helpful. I would highly recommend them.

I stopped by the dealership to ask if I could bring my Jeep Wrangler in for a scheduled service and a few other items while I was gone on an extended trip out of town. The scheduler agreed that would work just fine and together we came up with what needed to be done and the dates I would leave and pick up my my Jeep. They had 14 days to complete a very small list. He was great the day I left my vehicle and followed through with sending me a detailed email accounting of the costs of the work being done. We stayed in regular communication while I was gone and I was impressed with the communication. It was very clear the date and time that I would arrive back to pick up my Jeep. I was told that it would be ready and waiting on Friday afternoon. I was driven to the dealership at the time I said I would arrive and sent my spouse back home (we live in Issaquah). The man that I had been in touch with greeted me and then called the service department to check on my vehicle. To my surprise he informed me that they still needed it for a couple more days due to the fact that the day before one of the jobs was scheduled and they discovered that the wrong part had been ordered to complete the job. My car was in multiple pieces and would not be available until Monday. Why didn't he call me and let me know??? Even though I had a very full schedule over the weekend, and I needed a vehicle, I was told that nothing was available. They no longer have service vehicles and would not offer me a rental car. He made a call to his supervisor and the best they could do is drive me home. Wanting nothing to do with it I called my spouse to return (they had just about drove all the way home and returned to get me). They had the Jeep for 14 days and scheduled the final job on the 13th day. Now they wanted 3 more days. I was furious and both my spouse and I were inconvenienced multiple times over the weekend and had to cancel some plans. In the past I have received a vehicle but for some reason was denied one this time. I returned back at the dealership on Monday but not after I was told that my Jeep was actually on the lot and completed. The quality of the work was great and I did receive a few discounts that brought my final cost down to over a whopping $4500. I appreciated the 15% discount but believe that it should have been better A very large percentage of the fee was service fees that could and should have been reduced. I purchased the Jeep at Bellevue AutoNation and have had over 90% of my service work done there. They knew that I will be in the market for a new Jeep within the next couple of years but after the fiasco shared above I am not sure I will buy it at that dealership. Loyalty is important! Taking care of the customer helps to build loyalty.