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Reviews

1.5
12 lifetime reviews.
  • This is where I would buy a Lexus

    I came in here with my wife looking for a RX350. We did research on the competitors like the Audi Q5/Q7, BMW X3/X5, Mercedes GLK/ML, Porsche Cayen...


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    I came in here with my wife looking for a RX350. We did research on the competitors like the Audi Q5/Q7, BMW X3/X5, Mercedes GLK/ML, Porsche Cayenne and Acura MDX. All the other cars we test drove are either more expensive or too small when compare to the RX350. My wife likes the drive, which is smooth and comfortable. I like the size of it. We were greeted by Simon Ko, the product specialist. He showed us different trims of the RX and different packages that typically came with them. The test drive was great. Simon brought us to a route that we can test drive different scenarios like local roads with curves, hilly road, freeway with curves, on and off ramps, it was a great test drive. We were then introduced to a sales person, Trent Nichols. He was straightforward with the numbers, with no back and forths and made the transaction very easy. I would highly recommend Simon and Trent to anyone thinking about buying a Lexus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Looking for a Lexus?

    Over the past 14 years we have purchased four new Lexus Vehicles. While we have looked at Bellevue Lexus we ended up buying all four from Seattl...


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    Over the past 14 years we have purchased four new Lexus Vehicles. While we have looked at Bellevue Lexus we ended up buying all four from Seattle Lexus. We found the salesmen at Bellevue Lexus to be high pressure and pushy. We would not recommend them to anyone looking for a new car.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Unhappy with customer service!

    I leased an IS 250 in 2008. I had a wonderful experience! The salesman was fantastic and worked with me to ensure that I was happy! I left excited...


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    I leased an IS 250 in 2008. I had a wonderful experience! The salesman was fantastic and worked with me to ensure that I was happy! I left excited and happy. I decided to lease another IS 250 in 2011. The customer service was far different! I talked with the salesman about payments. When I told him what payment I was comfortable with, he laughed in my face and told me there was no way that they could offer me a payment that low! Red Flag!!! I called back to complain about my inexcusable treatment and received a poor apology! I finally got the deal I had requested, but no red carpet here. It was more like buying off of a used car lot! I contacted the Bellevue dealership recently in regards to the purchase of my leased vehicle. No one returned my calls on several occasions. The receptionist told me that I needed to contact Lexus Financial whom directed me to go through the dealership! I called back and the person that I talked to did not know how to handle a lease buyout but would have someone contact me in 5 minutes. It has been over 24 hours!! I will never lease or purchase another car from this dealership that has extremely poor customer service! I even drove from Spokane to Bellevue due to my first amazing experience! Customer service is everything!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?

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