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Reviews

Average Ratings

1.5
12 lifetime reviews.
  • This is where I would buy a Lexus

    I came in here with my wife looking for a RX350. We did research on the competitors like the Audi Q5/Q7, BMW X3/X5, Mercedes GLK/ML, Porsche Cayen...


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    I came in here with my wife looking for a RX350. We did research on the competitors like the Audi Q5/Q7, BMW X3/X5, Mercedes GLK/ML, Porsche Cayenne and Acura MDX. All the other cars we test drove are either more expensive or too small when compare to the RX350. My wife likes the drive, which is smooth and comfortable. I like the size of it. We were greeted by Simon Ko, the product specialist. He showed us different trims of the RX and different packages that typically came with them. The test drive was great. Simon brought us to a route that we can test drive different scenarios like local roads with curves, hilly road, freeway with curves, on and off ramps, it was a great test drive. We were then introduced to a sales person, Trent Nichols. He was straightforward with the numbers, with no back and forths and made the transaction very easy. I would highly recommend Simon and Trent to anyone thinking about buying a Lexus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Looking for a Lexus?

    Over the past 14 years we have purchased four new Lexus Vehicles. While we have looked at Bellevue Lexus we ended up buying all four from Seattl...


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    Over the past 14 years we have purchased four new Lexus Vehicles. While we have looked at Bellevue Lexus we ended up buying all four from Seattle Lexus. We found the salesmen at Bellevue Lexus to be high pressure and pushy. We would not recommend them to anyone looking for a new car.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Unhappy with customer service!

    I leased an IS 250 in 2008. I had a wonderful experience! The salesman was fantastic and worked with me to ensure that I was happy! I left excited...


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    I leased an IS 250 in 2008. I had a wonderful experience! The salesman was fantastic and worked with me to ensure that I was happy! I left excited and happy. I decided to lease another IS 250 in 2011. The customer service was far different! I talked with the salesman about payments. When I told him what payment I was comfortable with, he laughed in my face and told me there was no way that they could offer me a payment that low! Red Flag!!! I called back to complain about my inexcusable treatment and received a poor apology! I finally got the deal I had requested, but no red carpet here. It was more like buying off of a used car lot! I contacted the Bellevue dealership recently in regards to the purchase of my leased vehicle. No one returned my calls on several occasions. The receptionist told me that I needed to contact Lexus Financial whom directed me to go through the dealership! I called back and the person that I talked to did not know how to handle a lease buyout but would have someone contact me in 5 minutes. It has been over 24 hours!! I will never lease or purchase another car from this dealership that has extremely poor customer service! I even drove from Spokane to Bellevue due to my first amazing experience! Customer service is everything!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Great Expierence @ Lexus Of Bellevue!

    Purchased my 2015 IS350 F Sport from Lynn Webb and Jason Vena. Very pleasant experience and I would do it all over again. The facilities are top n...


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    Purchased my 2015 IS350 F Sport from Lynn Webb and Jason Vena. Very pleasant experience and I would do it all over again. The facilities are top notch. It was a no haggle, no hassle deal which was very different then my experience at Lexus of Seattle!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Buyer Beware

    Buyer new year resolution for 2015 - do not buy a car here. I bought a car in September 2014, was told by the salesman, Simon Kim, that the car ha...


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    Buyer new year resolution for 2015 - do not buy a car here. I bought a car in September 2014, was told by the salesman, Simon Kim, that the car had been thoroughly inspected, was in perfect condition. Within 2 months over $2300 in repair work. Jason Vena the sales manager said they would reimburse for some of the repairs - over 2 months and can't even get a response to voicemails or emails. These guys are terrible and not trustworthy - apparently they spent all their money on a fancy show room and forgot to invest in training their people to have integrity, customer service skills and common courtesy. Save yourself time, energy and aggravation and buy your next car at an establishment that deserves your business.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Friendly & helpful Service person

    My 2005 LS 430 started out with a low pressure tire warning light. I could not get it to reset and called" fife/Tacoma lexus" for help. no help fr...


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    My 2005 LS 430 started out with a low pressure tire warning light. I could not get it to reset and called" fife/Tacoma lexus" for help. no help from them. internet web site said that reset button is under the steering wheel. (So difficult to read which one) pushed in both buttons?? now nothing works!!! no lights,no power to the car. checked battery and it looked okay...calling again the nearest dealership and called" Lexus link" and they were too busy to help us. after trying everything We can think of... I decide to call" Bellevue Lexus Service" ! spoken with Brian. He was very courteous and listen to my story and suggested to check on my battery one more time ? He said that it sure sounds like a battery~ (1 yr old battery) It was. We didn't read the battery charger indicator correctly. When other places were too busy to listen to my story and telling me to call "Tow truck" you've taken your time to help me out in friendly manner. Thank you Brian and Bellevue Lexus Service. Kindly,

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Not your average car buying experience!

    After visiting the other Lexus dealers in Seattle- I was blown away by everything this dealership offers. I was used to the run-of-the-mill experi...


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    After visiting the other Lexus dealers in Seattle- I was blown away by everything this dealership offers. I was used to the run-of-the-mill experiences that most dealerships have to offer, but this one was different. The receptionist and sales consultants were courteous, helpful, and friendly. The pricing was very straightforward and my sales consultant Brad showed me various ways to get to the best value. I liked their café food and the fact that I now have complimentary car washes! Also- SImon Ko is an awesome product specialist that paired my phone and showed me all of the nuances of this nav system- which is very cool. Thanks Lexus of Bellevue I will be referring everyone I can to come to the dealership- even if they don't buy a car they can at least drink the starbucks coffee =)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Definitely not everyone is customer centric.

    I am incredibly disappointed by the level of service that my colleague and I experienced today. We spent over six hours yesterday working with a s...


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    I am incredibly disappointed by the level of service that my colleague and I experienced today. We spent over six hours yesterday working with a salesperson that came highly recommended by a close friend who had recently picked up a 2013 IS 350 AWD F-Sport. From my friend's recommendation we went to go see this salesperson and spent a great deal of our afternoon and time getting to learn about the 2011 Lexus RX350. I was definitely impressed with him and I will send anyone who asks for his name because of his honesty and straight-forward demeanor. It was reminiscent of my experience with Joe Spitz from Carter Subaru when picking up my 2013 Outback 3.6R Limited. The issue was how negotiations were handled after our salesperson left. Our salesperson had to leave at 6:00pm since his daughter had just been dropped off at the dealer to go home. He stayed an extra half an hour or so to make sure we were taken care of. He then handed us off to another salesperson. We had gotten to the dealer at approximately 2:30pm and by this time we were starting to get hungry. After speaking with this second salesperson for about an hour, we were handed off to their sales manager. The sales manager definitely wanted to sell to us. I noted that in the way he presented the numbers and the options, and we wanted to buy, but by this point we were famished, overwhelmed with information and 9pm was fast approaching. For a Lexus, you should really put some thought and comfort into the idea of spending that much money. As we got up to leave he gave us a number which was not far from our goal. We told him that we would come back tomorrow and if the car was still there, we'd still talk. We asked for his business card as well as that of the first salesperson we worked with and told him that if anything came up we would call due to the fact that my colleague has family to take care of. This was set on the feeling that Lexus of Bellevue wanted us to have the best experience possible buying from them. Fast forward today when we arrived at the dealership. We had decided that the number he told us last night was one that we were happy with. We find out he wasn't in, nor was our salesperson. We asked if anyone else could help and were directed to another salesperson (number 3). We told him the events last night and he went and dug up our numbers. However, this is where smooth sailing didn't seem so smooth. He presented us a number that was higher by over $1100 from the out the door price we had left off at. This sales person took the number that my colleague and I had left at the previous night to his manager and we got the 'NO'. I asked if they had called the salesmanager Chris Sanders and spoken to him because I was certain that the number we presented was the number that he had said to us. In front of us this salesperson dialed Chris and the story that he told strayed from the truth. Not far from the truth, but enough so to leave me infuriated and insulted. He tacked on $1000 from the number we had ended at and numbers he repeated as the negotiation record fluctuated and did not make sense. He then stated, but which felt more like an accusation, that I had not saying we were coming back the next day. I was insulted and the stereotype that car sales was full of people who are just after your cash as opposed to your happiness resurfaced. It was plain that we weren't going to get anywhere so we decided to leave. Our first salesperson was amazing. The sales manager was not. If you want a pleasant information session and straightforward explanations of what to expect, message me for the salesperson, but avoid Chris Sanders and don't even bother with doing a multiday transaction with him. Customer service and the ideal that the customer is always right is not true here with every employee and when it comes down to the numbers, it is grounds for a sales manager to twist the words from my mouth.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Salesman Great, the Rest - Not So Much

    I have avoided car dealerships for 12 years because I can't stand dealing with pushy salesman. However, the deal that I saw for a Toyota Prius at ...


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    I have avoided car dealerships for 12 years because I can't stand dealing with pushy salesman. However, the deal that I saw for a Toyota Prius at Lexus of Bellevue warranted the visit to what I expected to be an awful experience. I was very pleasantly surprised to work with Jamison, who was informative, friendly, and not anything like the stereotypical used car salesman. I thoroughly enjoyed his honesty and willingness to work with me and get me the best deal possible without having to "go check with my manager". In the end, he laughed at the fact that they had only made $2 on the deal. I don't think this would have happened had I been buying a new Lexus but they were just trying to move a used Toyota. Once the deal was done with Jamison, the experience changed. We had to listen to the pitch from the Finance person about all the extended warranty's and extras you could buy. About 75% of this pitch was hearing this man's life story. Even after he turned us over to the nice lady who provided us with the final paperwork, he came in and interrupted her no less than 4 times to inform us of better deals on the warranties. This part of the process took 2 hours, after what we had been told would take 45 minutes. Overall, we were very pleased with the deal we got and really enjoyed working with Jamison. We wish he could have finished the whole process with us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • re DIssed and lost my car wash priviledges

    I have had my third Lexus washed for three years at Lexus of Bellevue. I just had my car serviced to the tune of 1300.00 in the past month. Today ...

    Dealer Response

    Laurie, We are sorry that we have disappointed you and cannot just open our program up to everyone. Our VIP program is much like a frequent flyer...


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    I have had my third Lexus washed for three years at Lexus of Bellevue. I just had my car serviced to the tune of 1300.00 in the past month. Today I went to get my wash and was told I didn't have a VIP pass and to go to the service dept. My service guy took me to the service manager who told me I don't do enough service there so I can't get one. REALLY! 1300.00 must be chump change? I found this insulting since I HAVE DRIVEN THEIR CARS FOR YEARS. Anyway I left and called back and was told the same. I then called several friends who didn't buy there but did get the VIP pass. Whats up? They don't service there either. (that is another discussion...way too high). Not sure what this is all about and there are bigger things in the world than a car wash but I pride myself on customer service and will never buy or service a car there again. In fact I won't buy a Lexus again at all....I give my business where it is appreciated.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Laurie, We are sorry that we have disappointed you and cannot just open our program up to everyone. Our VIP program is much like a frequent flyer program. If you both purchased your Lexus from Lexus of Bellevue and service it regularly here we issue a VIP sticker that allows courtesy car washes and other perks. We change out our deals from time to time to eliminate the abuse of the program by people who purchased their Lexus used elsewhere. Obviously without strict qualifying the car wash line becomes a long wait for our loyal Lexus of Bellevue customers. As you know your Lexus was purchased used from a Ford dealer and the couple of times it has been in our shop it was for warranty work not maintenance. The one time it was in for maintenance in five years this April was for a condition that your non-Lexus mechanic could not perform. At that time you complained vigorously at the price of repair. Of course as with all service visits we washed and vacuumed your car as part of that service. We know that everyone would like to just have "free" car washes but that is not realistic. Our VIP program therefore is designed for customer loyalty and has to be managed to remain a valuable perk. Mark Do. Babcock General Manager, Lexus of Bellevue Direct Line 425-213-1978 mbabcock@obrienautogroup.com


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