Michael's Toyota

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
647 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 22, 2020

    Hands down Toyota has the best customer service. Every time I come in I am so impressed with the service. I used Toyota as a example in a job interview... before. Jake went above and beyond with my service. I can't thank him enough.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dawn, we really appreciate you taking the time to leave a review about your experience with us. We're glad to hear that you felt Jake went above and b...eyond to help out with your vehicle needs. Thank you again for your continued business. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    Alex and Murph were absolutely incredible and made us laugh. Usually dealerships are very stressful, but this was a very good experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the amazing review, Bethany. We are happy to hear that you had such a great experience with Alex and Murph. Please let us know if we can... help you with anything else. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • July 23, 2014

    I can only review the salesman I dealt with in this dealership. This may or may not apply to other salesmen at Michael's Toyota at Bellevue, although I... wish each one of them would have consistent professionalism as manifested by Brad Petersen throughout my car buying process. I would say the Costco Auto Program in this particular instance has an epitome of what an excellent customer service shall be - not pushy, courteous, respectful of buyer's decision and tactful. The dreadful " What will make you buy the car today?" : that comes out of the mouth of most salesmen were not directly uttered by Brad, though politely implied. That spells a big difference. The buyer is allowed to be cerebral about his purchase, without toying on the emotion of how the individual badly want to buy his dream car. So far, I have great experience at this dealership. We'll see if the Service Department of Michael's Toyota can deliver great service to be at par with my car buying experience. I will reserve other reviews in various websites to inform buyers on who the right person can provide excellent customer service and spare themselves with nightmarish experience. Oh, by the way, I've talked to several dealers and walked out on two. P.S. I purchased a 2014 Toyota Corolla S-Premium at Michael's Toyota Bellevue

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in t...he future. Sincerely, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    It was easy to find the service area, customer service was friendly, respectful, and wearing masks. I was informed promptly when my car was ready.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Andrea, thank you for the feedback. Our top priority is exceptional customer care and we are proud that this was offered to you during your recent vis...it. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    Joe Walery was very helpful. Came in on his day off to help with new lease. Wasn't pushy, gave lots of info and options.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review, Lauren. We are thrilled to hear that Joe was very helpful. Please feel free to contact us if you have any questions on... your new vehicle. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    Alex Shmidt (sales) kept in contact without being pushy. He offered another solution when I didn't like the first model I came to see. Easy to reach... and ask questions of. Friendly and knowledgeable. They throw a lot of options at you when you get to the finance department (warranties, prepaid service, extras). Luckily I was able to take home all the information so I could read it over more carefully (didn't have to make the decision during the purchase). I also spoke to the accessories department and they were knowledgeable, friendly, and helpful.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kristin, thank you for writing this fantastic review! It is of the utmost importance that our guests leave confident they made the right decision. I'm... happy to hear about your positive experience with Alex and the team. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    Always friendly service. They make you feel welcome and offer you cookies and coffee! Clean and comfortable showroom and waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kimberly, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate ...you taking the time to leave us this great feedback. We look forward to seeing you on your next visit. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    First time. Just drive in,greeted with paper work and leave. Called when service was completed and returned to pick up my car. Thank you.

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    Does recommend this dealer
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    Dealer Response

    Virginia, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help wi...th anything at all. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    The service staff are super friendly very knowledgeable of there jobs are able to answer all of my questions Great experience

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Clay, thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our cu...stomers. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

  • 5.0 out of 5
    October 22, 2020

    I liked the large selection of inventory on hand to choose from - you had the right colors and equipment combinations on hand. I also like that you make... the invoice available to customers making a purchase and that the purchase experience was relatively no-nonsense and fast. When getting the interior and exterior protection work done, I appreciated getting a (nice!) loaner car at no charge.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jeffrey, thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If th...ere is anything we can assist you with in the future, please let us know. Best, Sheree LaRue, Guest Relations Manager, slarue@toyotaofbellevue.com

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