Honda Auto Center of Bellevue

Reviews

Average Ratings

3.4
52 lifetime reviews.
  • Patient and Personable in Buying Process

    I went in to Bellevue Honda in search of a used car. Before coming to Bellevue Honda I had been to other dealerships and had very unpleasant exper...


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    I went in to Bellevue Honda in search of a used car. Before coming to Bellevue Honda I had been to other dealerships and had very unpleasant experiences with the negotiation processes and other aspects, it had left me with a very negative view of car sale people. My experience at Bellevue Honda was totally polar opposite of those other places. From the get-go Tom was incredibly personable and very patient and helpful throughout the buying process. The most important part to me was the full disclosure about the condition of the car. They inspect every used vehicle that comes in and includes an estimate on any work that needs to be done. I would highly recommend shopping with Bellevue Honda, and ask for Tom Kim!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good service

    They have really good service good employes their atendance is good.


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    They have really good service good employes their atendance is good.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • ?stereotypical salesman

    I would not buy a car from Dennis. He berated the competition and talked about how little markup was in the MSRP.


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    I would not buy a car from Dennis. He berated the competition and talked about how little markup was in the MSRP.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Dealer does not return calls or emails

    I have been trying to get some information on two cars that I want to lease. I called this dealer over 8 times in a single day but never in my lif...


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    I have been trying to get some information on two cars that I want to lease. I called this dealer over 8 times in a single day but never in my life have I seen a dealer not return a call. I have not seen the dealer see cant really comment on their cleanliness. So giving them an average 3 on this since I don't know and its a required filed to select.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • They sold the car i wanted out from under me

    I made an agreement with Jen or Jennifer, who said that they were expecting am an obsidian blue CRV EXL any day and she asked when would I be over...


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    I made an agreement with Jen or Jennifer, who said that they were expecting am an obsidian blue CRV EXL any day and she asked when would I be over from Eastern Washington. By the way, it was Memorial Day weekend with lots of traffic. I was selling my car to my brother in law, and would be over on Saturday. When I phoned to confirm, she said the car was sold. My being able to put a down-payment on the car was never presented to me as something I could do to secure the car. Needless to say, I was upset and told her I wouldn't be coming to Bellevue Honda. She called me back two days later to tell me what colors they did have. I wasn't interested. Very disappointed in my experience, even though it was all done over the phone. Am purchasing my car from another dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Honda Bellevue

    I was interested in one of their used vehicles and Justin was my salesman. Even though I ended up not buying the car I would highly recommend Jus...


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    I was interested in one of their used vehicles and Justin was my salesman. Even though I ended up not buying the car I would highly recommend Justin and if I were to come back I would definitely be asking for him. Polite, no pressure, accommodating and caring. Thank you.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Please stay away.Very unprofessional Sales

    Extremely Pathetic Experience, Kindly stay away from this place. Let me try to explain briefly. I was trying to buy a car specifically Honda CRV, ...


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    Extremely Pathetic Experience, Kindly stay away from this place. Let me try to explain briefly. I was trying to buy a car specifically Honda CRV, I couldn't agree upon their pricing as they were adding all the accessories and they were forcing the customers to buy whatsoever the case. I was politely requesting for a better price, one lady sales person whom I have interacted was not happy that am not agreeing upon the price she quoted me. Immediately she has changed the tone of the language and said that she just wasted her time, and was very rude. They play around with their commissions and didn't let me talk to their managers. Later, I got in touch with Sales General manager, he also exposed the same language, he said they will not care about customers if customers don't value their pricing. Very extreme height of unprofessional behavior. They don't value customers and kindly stay from this place.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Honda Autocenter of bellevue - worst service ever

    There is no value to your money in this place. Service charges are so high. They have standard service rate for each repair so does not matter h...


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    There is no value to your money in this place. Service charges are so high. They have standard service rate for each repair so does not matter how much time it actually takes (you bet the standard time they take is always more than what would be needed) and if you are combining multiple repairs at the same time. Left the car for oil change, service guy called and said break pad needs replacement, mechanic is already on it so if you want he can replace it real quick - i really trusted this guy and said OK. after 35 mins i got a call saying my car is ready. catch here was he DID NOT explain me the labor cost. so i thought the amount he mentioned is majorly the parts cost. Later he claimed 2.5 hours labor cost that is 275$ just for labor!!!!!!!! service advisers behave as if they do things free of cost... 8 months ago i went for oil change and the report mentioned tire tread 6 32nds .... after 7 months, this time the report says 8 32nds. how to rely on these guys?!!? Just stay away from this place for any service you would want to do. I raised all my concerns till the Service director level but they dont care. They think what was done is right and as per the price list. they dont show any interest. after few mins of discussion they say,,, well sir, is there anything else i can do???

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My initial experience was fantastic.

    My initial experience was fantastic. Good follow up after I bought my Honda Accord Sport 2014. But lately am having trouble to get a response back...


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    My initial experience was fantastic. Good follow up after I bought my Honda Accord Sport 2014. But lately am having trouble to get a response back from the service center. Its been three times I've called the service center for a fix to my car door where wind is entering the car. I got it fixed couple of times before. They said that service part is required to fix it and they will call me once it is available. Every time I called they said that the service person will call back but no once calls after. This is quite frustrating and bad experience for me. Not sure if anyone else is facing this kind!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • no issues

    People seemed nice, all communication was over phone or email. So I have no real complaints. The only issue was with the 'automatic generic' com...


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    People seemed nice, all communication was over phone or email. So I have no real complaints. The only issue was with the 'automatic generic' communication system they (and other) companies use. Again, I have no problem with this dealership and would consider using them again even though I live over 400 miles away. My problem is that I'm looking to buy a particular new Ridgeline that is almost impossible to find or even order, and that is Honda's fault, not the dealer.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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