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Used 866-685-2938 Email Dealer
Service 877-438-9041

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Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 9:00 PM
Sat 8:00 AM - 9:00 PM
Sun 10:00 AM - 8:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

3.0
27 lifetime reviews.
  • Awesome Experience!

    My family and I went for a specific vehicle. Since we had a ways to drive, we called to make sure it was there. When we got there, it only took a ...


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    My family and I went for a specific vehicle. Since we had a ways to drive, we called to make sure it was there. When we got there, it only took a few minutes for them to pull the vehicle around for us to test drive. After driving it, we decided it would be a great fit for my boys and myself. It was a bit out of our price range but talking to the sales man, Karl, we were able to find a price that worked for everyone. Karl was a great help. Very nice and helpful. He went above and beyond for us. Couldn't have asked for a better sales man. He answered all my questions and if he wasn't positive about his answer, found out for sure for us. He was very up front and didn't hide anything from us. We were out of there in less than 2 hours including the test drive time. With two young boys (9 and 4) with me, I was glad it didn't take forever like some places. Would recommend this dealer and Karl to anyone looking to buy a new or used vehicle!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Completely painless experience

    I was shopping their used cars and knew what I wanted going in and about what I wanted to pay--I ended up getting a year newer model for the same...


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    I was shopping their used cars and knew what I wanted going in and about what I wanted to pay--I ended up getting a year newer model for the same money. The paperwork went reasonably quickly, and they didn't get testy when my kid starting going stir crazy. I don't know what dealership the people who left low ratings went to, but it wasn't Chaplin's--these guys are awesome. Love my new (used) car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • chaplin's eastside subaru

    If I could give them zero stars, I would. The worst service I've ever seen in 45 years. My car been sitting in their lot for 9 days, and they have...


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    If I could give them zero stars, I would. The worst service I've ever seen in 45 years. My car been sitting in their lot for 9 days, and they haven't even started working on it. I drive a VW GTI. I accidentally hit a sidewalk curb and brought it in for service. To start, they promised to repair my car "by the end of next week." Now they say, "next Tuesday." Talked to the floor manager, Kevin Moore, several times. No use. Talked to the dealership service manager, Chad, twice. No use. My worst service experience ever!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since February 2010

Chaplin's Automotive is a family run business led by Kent and Barbara Chaplin. Chaplin's number one commitment is to customer service and satisfaction. As a group, we believe that our job is not done when you drive your vehicle off our lot or out of our service department. We believe our commitment to you our customer is in seeing that you are a delighted customer in all our departments so that you can truly say that dealing with Chaplin's was a fun car buying experience and that your service experiences are painless as can be. We aim to make you and your family part of our dealership family.

"You're Better off Buying in Bellevue"