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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,349 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Great to Work With!

Mfon was a pleasure to work with and helped us get a great deal on our 2018 Civic Sport Hatchback. The test drive with him was also outstanding -- rather than limiting the drive to a short loop that doesn't give you a real feel for the way the car handles, he let me take a longer route that nicely demonstrated the Civic's handling both on the highway and in mid-day traffic on a busy street. I would highly recommend working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mfon works hard to make sure his customers have a terrific buying experience. We appreciate your business and recommendation. Enjoy your new Civic!

Repeat Customer!

I have purchased multiple vehicles with Laura in the last year. She is a genuine and knowledgeable about the cars she sells and follows transactions from begaining to end. She additionally gets a gold star for following up after the sale to ensure that your needs have been met and that your satisfied with your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to write this review of your experience working with Laura. Thanks for trusting us with your business and for being such a loyal customer.

Great customer Service!!!

Brandon was very knowledgeable and went out of his way to find what I was looking for. He was able to locate a Honda CRV with the specific features I wanted and had it to the dealership in a reasonable amount of time. He was professional and kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for posting your review and for letting our team assist you with the car buying process. We pride ourselves on our customer service and are happy to know that Brandon was able to get you into the CRV you wanted.

Fast Straightforward Service

Ramon is such a nice guy and deals with strong sense of professionalism. He talks less but with sense. Being a salesman is a hard job but being honest with what you say matter most, and this is what Ramon has.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback. Ramon does a terrific job and works hard to give his customers a great experience.

I like it

Great customer service. In a nice car I got an was well atende. My kids were so happy about the car I will see y'all soon

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback! We do our best to provide great customer service.

Just bought 2018 Accord

Ramon was so responsive and easy to work with. In and out and we love the new Honda Accord. Dealership took good care of us. Can’t recommend Ramon enough. Thanks. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

You are very welcome! It was our pleasure to show you what an exceptional car buying experience is like. Enjoy your new Accord!

Good Experience with Honda Pilot Purchase

I worked via email with four dealerships in the area to negotiate an out-the-door price on the specific model I wanted. Earl Errera found what I was looking for at a sister dealer, and arranged to bring it to Ourisman. After all negotiations via email, the out-the-door price when we arrived at the dealer was exactly as agreed upon. The Sales Consultant Breaun "Bre" Garner took lots of time explaining everything on our new car, as did the Financial Manager Joe Rasulzad with financial options. We don't purchase a new vehicle very frequently, but what has been an unpleasant experience for us in the past turned out to be very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thanks for your purchase! We value your opinion and love hearing that our staff took excellent care of you!

Amazing, easy experience

I had a super easy experience yesterday leasing a 2018 Civic EX for my son. Brandon and Michelle were flexible, professional, not pushy and really worked me to get a deal that I felt was fair. Paperwork and delivery took less than an hour from handshake. I recommend Ourisman Honda wholeheartedly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We value each and every client and are happy to hear you had such a positive experience with Brandon and Michelle. We appreciate your business and recommendation. Welcome to the Ourisman family!

Experience

Mr. Mfon was at all times very professional and efficient. My son is a little difficult to deal with, but Mr. Mfon was always patient and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Mfon. We appreciate your feedback.

CRV EX 2018

It was very nice with Mr. Mfon when I purchase new car. He gave me good price for the car and very kind to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. We appreciate your business and are thrilled to hear Mr. Mfon provided you with such a great car buying experience.