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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Best dealer in several states

Hi, We are a military family, one part living in Baltimore and the other in Houston. We loss 2 cars in 2 months and quoted car in that period in 5 cities and 3 states to get the best price. We finished buying 2 cars within 4 weeks apart from Brandon in Ourisman Honda. Brandon gave me all the information that I needed, did not pushed nor was rude but over all Brandon and Ourisman Management gave us the best prices right away. It was cheaper to buy a car and ship it to Houston than buy it in Texas. I am sure, no matter where I live, when I need to buy another car I will call Brandon again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

What a terrific review!  We are thrilled to know that Brandon and the rest of our staff provided you with a great experience when buying both of your new vehicles.  We appreciate your business and look forward to working with you again in the future.  THANK YOU for your service to our country.

Thank you!

Great experience. Brian, Rich, Joe R. and Isaac went out of their way to make everything work out for our Volkwagen purchase. Brian was extremely knowledgable on the car. Joe R, Rich and Isaac assisted us with our trade and the financing and additional products.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your recent experience with us!  We appreciate you kind words and thank you for trusting us with your business.

Ourisman's Honda of Laurel dealership is the best!

The people behind the sales,service,and finance of this dealership have shown what it takes to bring total satisfaction to customers. Very professional in dealing with clients but at the same time making sure that each customer gets the best deal always. Thank you Ourisman's Honda of Laurel particularly to Rob Mil, Brandon, Bre, and Joe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome Elie!  Customer service is our main concern and we are happy to hear that Rob Mil, Brandon, Bre, and Joe, made your car buying experience a terrific one.  We appreciate your business and continued loyalty to our dealership.

Thank You!

Great experience. Chucka was Great! I do wish finance would not push products on customers so much. If we are not interested we are not interested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review!  We are proud of our team and thrilled to hear you had a wonderful experience working with Chucka. Enjoy your new car!

Buying a new Honda with Laura Joseph

The dealership was responsive to my request for a maroon CR-V. I was allowed to test drive a gray CR-V until they could get me the maroon car-- which they did the next day! Laura was easy to work with, not pushy, kept in touch by emails, and answered our questions easily. Roger was a great sales manager to talk to and checked in see to that we were being taken care of properly. Now if Laura or Roger would just make our car payments we would be totally happy. Joe Rasulzad is great doing the financing paperwork, licensing, etc.; a great employee! The dealership is well managed and a pleasure to do business with. Two employees drove my other car home, and they were very polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback!  Thank you for posting such a wonderful review of your time with our dealership.  We work hard to provide a positive car buying experience and we are thrilled to hear that Laura, Roger, Joe and the rest of our staff did that!  

Amazing!! Super Fast

Laura Joseph, made it happen for my family. Without her quick responses. I wouldn’t have been able to surprise my daughter. I bought 2 other cars this year and this deal was the most hassle free. I would definitely come back and recommend my family & friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great feedback and for taking the time to post it.  We appreciate your continued loyalty to our dealership and look forward to being able to help your friends and family with their car needs.

Excellent

Great service worked with me for what I needed. Laura was very friendly and worked with my needs.. very professional and helped me get the car I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear Laura was able to get you into the car you wanted!  Thanks for trusting us with your business!

New Vechile Purchas

Laura was great to work with and very responsive in my hunt for the best price on a new Honda CR-V. She gave me the best price out of all dealers in the area. While at the dealership to purchase my car, all my concerns were addressed by Laura right away. She was great to work with and made my car buying process much smoother!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with Laura and the rest of our team.  Welcome to the Ourisman family!

My First Brand New Car

Brandon was awesome. He made my first time buying a brand new car, painless and stress free. He was knowledgeable about the vehicle's features and took his time to explain/show me. He was professional and extremely courteous. I am completely satisfied with my purchase. I absolutely love my new 2017 Honda CRV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase!  We value your opinion and love hearing that Brandon took excellent care of you!  Enjoy your new CRV! 

Great experience start to finish

We got a 2017 VW Jetta. Talk to Bill "Goldie" Goldsmith who was a great salesman. No pressure, just gave us the information we needed, showed us several options, etc. Got a good deal, got the color we wanted, financing was flexible and they were able to work with our credit to get us a fair deal. Everything was ready when they said it would be, paperwork was done quickly and efficiently. Jennifer Smith walked us through the financing arrangements -- she is a real pro, knowledgeable, friendly. Rich Hieronimus was also really helpful throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that wonderful review Ed!  We take great pride in knowing that you received great customer service from start to finish.  Bill, Jennifer, Rich and the rest of our staff are an asset to our dealership.  We appreciate you trusting us with your business.