Reviews
Brandon's Outstanding Customer Service
Brandon"s customer service and sale of my new hybrid was amazing. He connected with my need to purchase the vehicle in record time without the usual pressure one receives from salespersons. I am very pleased and satisfied with the customer service from Brandon and the entire sales staff, especially also Debbie, in getting me into my new car. This is the third Honda I've purchased from Ourisman, and even though I was satisfied with each sale, this purchase was the least difficult one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear they and Brandon provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Anthony Davenport exceptional service..
"I went to Ourisman Honda of Laurel, not really planning to buy a new car, but we met a gentleman by the name of Anthony Davenport, who was very knowledgeable, informative and patient without applying any pressure to buy a vehicle! Instead, he provided us with facts back up by consumer write up's, like KBB, Truecar and Edmunds, to help make our decision easy. not to mention the GREAT PRICE we were given...lol. So go to Ourisman Honda of Laurel and see Anthony Davenport, he will take great care of you, check out his website, adautomotivegroup.com and see what his clients are saying about him!!!"
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear Anthony provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great customer service! Keep up the good work James and Joe!
Even though the process with deciding and purchasing a new car could take at least 3 hours or more, James Jones made my husband and I not even think about the time that we spent in the dealership. He was very professional and provided excellent customer service and conversation the entire time. From start to finish! My husband and I were interested in a color that wasn't on the lot in this location. We asked James if it was possible for him to get the 2016 Honda Accord Sport in white? He responded by saying "Since I am a positive person, I wont say no". Than he said to us right before he excused himself, (scratching his head) "I have work to do". Long story short, he was able to find the car in the color that we asked for and we drove off in it the very same day. I will always remember that and appreciate his dedication. I would definitely recommend him and Joe Rasulzad from the finance department to all of my friends looking to purchase a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear James and Joe provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Fantastic experience all around
My wife and I did a lot of research when making a decision on what car to buy. With the decision made to get a new Honda Odyssey to accommodate our growing family, the next step was figuring out the price others were paying. Using pricing from TrueCar and the Costco auto buying program, along with self-reported results from owners on internet forums (prices listed by real buyers were lower than either TrueCar or Costco, we were well informed potential buyers. Anthony Davenport from Ourisman Honda in Laurel, MD gave us a great price right off the bat that was in line with the lowest I could find on the internet. I had doubts about how the transaction would go, because in the past we purchased from a dealer that was far from home because of price and ended up not enjoying the experience. Those fears were unfounded because Anthony and Ourisman Honda did not try to play any games or force upsells on us. In fact, they worked to get us a further discount from Honda Finance that we didn’t even know we existed. Without question, I would buy again from Anthony Davenport and Ourisman Honda. Anthony does have his own website (http://adautomotivegroup.com/), and if he ever moves on to another dealership in the future, I recommend working with him in particular because of the level of care he gave to us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear Anthony provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Awesome Team
I use Oursiman VW for regular servicing and was approached about purchasing a new vehicle (this wasn't the first time- my response was always "I'm going to drive my Passat until the wheels fell off", but was a bit hesitant. However, I finally gave in on Friday and got a new car. They: Bill, Isaac, Mohammed, and Renee were very accommodating. They understood my financial needs and gave me a great deal on a 2016 Jetta that I am absolutely in love with. Everything was explained in simple language that I was able to understand. I didn't once feel like I was being sold a car. I am now happy I have reliable transportation. I have a safe car that is good on gas and fun to drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear they provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Brandon was amazing
We purposely went to Honda to buy a van to convert into a handicapped vehicle for our son. We did our homework and asked Brandon for a top of the line van that would meet all our criteria. Upon meeting our son Brandon did not look the other way or choose to ignore him as other dealers had done. He even got our son a balloon and spoke to him like a real person. That coupled with a van that ticked off the marks sold the van to us. We will definetly be doing more business at this Honda dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear Brandon provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Very helpful. Got myself a good deal
Very helpful. Didn't push me to buy the vehicle like the others did. Best part was that the freight was included in the price and didn't charge me extra.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear they provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great Experience!!!" like it !!!
I was delightfully surprised when I came to this dealer. I had seen a car online that I wanted to look at, so I went to the dealership to test drive it ... it was the perfect car for me so Ramon Hart & Brandon Hickson-Hamilton at Ourisman Honda of Laurel help me to love this car more . but we can not make a deal for the first day, but next morning they call me to give me the best deal what a want ... so me my wife make a deal ... . thank you Ourisman Honda of Laurel and I will not forget the best sales person joe Rasulzad who made that day the best day ever Thank you Thank you ....all ASMARE
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to give us your feedback! We are proud of our team and thrilled to hear Ramon and Brandon provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great experience and very helpful
After searching for my car over 6 different honda dealerships, Ourisman was the only dealership willing to bring in my car with out trying to over charge me. Very helpful, very kind, and very fast at getting the job done. love my new civic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your feedback! We are proud of our team and thrilled to hear they provided great service to you. Enjy your new Civic! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great Experience!!!
We went in just to look at a few vehicles. Brandon answered all of questions and addressed any concerns we had. Not only did we have great service, we had great conversation! Did not have to deal with irritating or pushy sales people. Brandon and staff kept everything stress free and made it a very pleasant car buying experience! Two Thumbs up to Brandon and Ourisman!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your feedback! We are proud of our team and thrilled to hear they and Brandon provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com