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Rairdon's Chrysler Dodge Jeep RAM of Kirkland

(1,251 reviews)
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00pm–7:00pm
Sunday 10:00am–7:00pm Closed
New (888) 471-5513 (888) 471-5513
Used (877) 813-8901 (877) 813-8901
Service (888) 409-2303 (888) 409-2303

Reviews

(1,251 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rairdon's Chrysler Dodge Jeep RAM of Kirkland from DealerRater.

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They are extremely customer centered - they Great you

They are extremely customer centered - they Great you warmly, make sure you get what you need, walk you through pricing, and are fair on any sort of changes or discrepancies that occur.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Rairdon’s and the team worked well with me on this

Rairdon’s and the team worked well with me on this purchase. When I wanted to swap my fist purchase for a different car they went beyond their policy to find the just right vehicle for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

If I could give negative stars I absolutely would in

If I could give negative stars I absolutely would in every regard: bait & switch, packing the potential sale with worthless services not even asked for, and repeated lies, for starters. I came back here because I bought my first Jeep here years ago. DO NOT shop at any Rairdon Jeep dealerships. I received the same games at the Marysville location. Even though I will be spending yet more of my valuable time, I’m reporting their extremely deceptive activities to the Attorney General’s Office. Please do the same if you’ve received the same treatment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Worked with Risabh in Sales who was very pleasant, and

Worked with Risabh in Sales who was very pleasant, and honest to work with and helped making the purchasing experience a smooth one. thanks Rishabh. -Vipin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Top notch service as always, from the moment you bring

Top notch service as always, from the moment you bring your car in till you pick it up. Keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I had my third free oil change at the dealership.

I had my third free oil change at the dealership. Eric was professional and easy to work with during my visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I am very pleased with the quality of work that was done

I am very pleased with the quality of work that was done in my Jeep. Workers were communicative and got everything done on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Customer service is good.

Customer service is good. No appointment but took me in and done in an hour. Do recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

I gave the sales Team only three stars... Here is why. I went to Rairdon's jeep in Monroe to look at an advertised vehicle, I was greeted by a Sales person and he said go look around, someone up there (showroom) should be able to help us... Well, he proceeded to locking the gate and no one was in or around the showroom. Fortunately we parked outside the gate. I worked in the Car Biz for 33 years... never ever have I or any dealer I worked for turned someone away and just closed up shop... Total xx. I was hesitant to even use your Kirkland store, but location was good for us...And Service has been good.. I do appreciate that. Nice people.

Good response time for appointment.

Good response time for appointment. Easy to communicate with. Positive outcome. The staff were friendly and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Anna followed up right away once I submitted my request

Anna followed up right away once I submitted my request about info on a Jeep with my trade in info on line. I was then contacted via email by Zizi in sales. Told him I was interested in a Jeep 4x and had a trade in. He again asked for my trade in info. After a week Anna got in touch again asking if I was still interested. I told her I was waiting for someone to get back to me with what my trade would be so we could move forward. She asked if I could give her the trade info again and someone would get back to me....at that point I was done. if this is the buyer experience I would be concerned what would happen post purchase. I will go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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