Koons Arlington Toyota

My complaint is with the service department. I purchased the extended service contract after two years of Toyota Care ended on my Highlander. At each of... the first two (of four) scheduled visits I was told there were extra maintenance items important to address that were not covered under the extended service contract. I declined some, but it is sometimes difficult to know (on the spot) about the importance of a particular repair. It seems like they are using my scheduled visits to up sell me on doing additional work. I complained to the service manager and general manager about my perception and got back little in the way of understanding. The general manager stated the mechanics would sometimes "point things out that could be done above and beyond the owner's manual requirements and you can decide if you want to do any of the options". Trouble is, the extra maintenance items were not presented as "things that could be done above and beyond the owners manual requirements". Buyer beware...

Oscar helped me by repairing my driver side window, which needed a new motor. He called me with updates and also helped me get a loaner car from the dealership.... Overall, Oscar helped make the process very easy.

I would like to take this opportunity to express our delight with the wonderful service we received yesterday when we purchasing a vehicle at Koons... Arlington Toyota. These days it is not often that a sales person goes beyond the extra mile to ensure a client’s piece of mind and satisfaction, however it simply was a pleasure dealing with Jeffrey Korn. He took every measure to ensure that his service delivery was impeccable from start to conclusion of our dealings. It is good to know that there are some companies that still believe in good client services. Jeff Thank you for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car we purchased, and we are not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, You can be sure that when we are ready to upgrade or if we have any friends looking to buy new cars in the future, I'll be sending them to Koons Arlington Toyota, and telling them to ask for Jeffrey Korn. Once again it was a pleasure doing business at your company and I hope that the relationship we have developed with Jeffrey Korn and your company will be a longstanding one. Kind regards Betty and Dave

Service team is responsive, professional and personable. Their advice is thoughtful. Communications are timely and effective. Repairs are time-efficient... and complete. Top shelf customer service for past 8 years.

Had to conduct the one year maintenance. Service was fast and I was ready to go in less than one hour. Very convenient. I recommend this place.

Very Good! I have 2 cars, one was purchased at this location, however, I was disappointed with my last visit. Came in for specific problem, the tech recognized... and not repaired. Leaving me in fear of driving my car. .

Two days before Christmas I found the battery dead in my Prius. I called Koons Arlington for someone to jump start the car, take it in to the shop, test... and replace the battery, and return it to me. This was done with great efficiency and, despite a heavy work load, with speed. The car was back and running smoothly within six hours.

The used car we bought had about $1,200 worth of work that had to be done to get the car functioning properly. We had such a traumatic experience buying... the car that we had NO confidence that Koons of Arlington would fix the car properly. I would never recommend Koons, particularly the Arlington location after our experience! The gentleman who was the financial manager absolutely ruined the car buying experience. He did not wear a mask at all. He made a comment about drinking at work. He asked us very personal questions, about our personal financial situations and us individually. He told us about his ex-wife and other personal matters that we never asked about. He would not listen, when we said that we did not want to finance through Koons or purchase any of the add-one. The manager belittled us and tried to pressure and intimidate us into making a decision that would be financially favorable for Koons. We repeated over and over that that was not what we wanted to do, and he would treat us like we were incompetent by continuing to explain in different ways the same offers which we had already understood. We told him we did indeed understand what he was saying, but he would say "No, you don't" - just because we did not want to go with his financing plans. He at one point told me " my 10-year-old son can do math too but he doesn't actually understand much." He continued to ask about our personal financial information which was absolutely inappropriate and none of his business. After he had backed us into a proverbial corner, and when we kept stating that we did not want to finance through Coons and wanted to pay and leave he then said " I live in the same country that you do, I know you can afford 20 extra dollars a month." After 2 1/2 hours, once he finally understood we were not going to be swayed, for how talkative he was at the beginning he completely iced us out and did not say a single word to us until he told us we can leave his office and go talk to the sales rep. We went out to talk to our sales rep, and the financial manager came out of his office and started talking about us to another representative- we were in the same room and could hear every word. After all of that, he did not even give us a receipt or the USB drive with all the paperwork he had said he would give to us. Again after all of that the car was making a noise less than 24 hours after purchasing and we were so traumatized and upset by our experience there that we didn't even come get it fixed at Koons for fear that it would not be fixed properly or we would be taken advantage of. I would not recommend Koons to ANYONE. Take your business elsewhere- somewhere that uses safe practices, is fair, equitable and transparent company and a location that does not use fear and intimidation to get money out of customers. I would like to note- we were two women going to go buy a car and our treatment there made it very clear that at Koons, it is OK to try to take financial advantage of two young women. STAY AWAY!!!

I felt listened to as a consumer, and not just another "deal".. Jeffrey Manderville provided excellent service, in guiding me through a very anxiety provoking... experience. It was evident that the Koons team is a cohesive group of professionals who care about the ultimate satisfaction of their customers.

My Prius hatchback has been an excellent auto since I bought it in 2015, extremely quiet and fuel efficient. My regular service at Arlington Toyota has... always fast and efficient and the staff is always pleasant to deal with. This year I enjoyed the extra convenience of pick up and delivery by dealer staff.