Koons Arlington Toyota

Best buying experience ever for a new car purchase. I was fortunate to be served by salesman Federico Cura-probably the hardest working salesman I've... ever known. Federico was curtious, respectful, extremely caring, and very knowledgeable about all available cars for sale. I felt he worked hard to fulfill my needs. Federico is very polite and extremely in tune with the customer. He and Sales Manager Chris were a pleasure to work with. I especially enjoyed the low pressure sales environment. Thanks Federico and Chris for making this purchase a most positive experience!

Thank you Koons for this awesome purchase! Honestly, I came in for service on my Prius, and Oscar was quite polite at the counter. Made sure I was able... to get in (even though there was a long wait) But as I waited for my car to get serviced, I was checking out this new car that has been catching my eye for a while (2018 Toyotal CHR) and my salesperson Robert Bacon was the best! I came and he helped every step of the way. I left with a new Toyota CHR (the color I actually wanted) and they made sure to be there, even after I bought my car weeks later. I will say I have been a Koons driver for over 5 years. My first sales person was actually Lori Bacon in Woodbridge (no relation to Robert lol). So was it fate that I stayed a loyal Koons driver? Perhaps. But I really love my car and the compliments have been pouring in. Hopefully Toyota brings the Hybrid over to the states, but they want to make sure people actually lean towards this crossover-type of vehicle. It definitely looks even better after I tinted it out. Thanks Koons, thanks Robert , and thanks Oscar!

I would like to take this opportunity to express our delight with the wonderful service we received yesterday when we purchasing a vehicle at Koons... Arlington Toyota. These days it is not often that a sales person goes beyond the extra mile to ensure a client’s piece of mind and satisfaction, however it simply was a pleasure dealing with Jeffrey Korn. He took every measure to ensure that his service delivery was impeccable from start to conclusion of our dealings. It is good to know that there are some companies that still believe in good client services. Jeff Thank you for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car we purchased, and we are not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, You can be sure that when we are ready to upgrade or if we have any friends looking to buy new cars in the future, I'll be sending them to Koons Arlington Toyota, and telling them to ask for Jeffrey Korn. Once again it was a pleasure doing business at your company and I hope that the relationship we have developed with Jeffrey Korn and your company will be a longstanding one. Kind regards Betty and Dave

I *really* wanted to be able to trust this place. I had gone to Mr. Tire in Clarendon for some work which they absolutely butchered on my Camry (with over... 100k miles), and went to Koons to get it fixed. The service was fine, if expensive. I justified my lighter wallet with the fact that this is a relatively well regarded local dealership. "At least they make sure the problem is solved," I consoled myself while paying off my credit card. To be fair, Koons did resolve the check engine issue that Mr. Tire botched. Flash forward a few months when I start having ignition problems. Koon's recommendation: take it to them. They'll, give it a look to identify the problem ($150). They think they should test the fuel pressure ($170). Also, get a new battery (bought at Autozone for $150 and installed myself). Oh, it's not the fuel pressure or the battery? Maybe it's the spark plugs and spark plug wiring harness (they wanted $450 for this one, but I did it myself). Still having issues? Let's change out the crankshaft position sensor ($250). Found some oil in one of the spark plug cylinders? Maybe that was causing a misfire, you should probably fix it ($450). All told, they recommended well over $1.5k in repairs. Well, none of this worked. The service advisor -- and this is not an exaggeration -- told me there wasn't anything to worry about since they tested everything major and couldn't figure out what was wrong. Their advice was to just keep driving it. When it doesn't start the first time, they told me to simply try again until it works. I was skeptical, and my wife was sure not interested in going on our planned car trip to NY to see her parents. But these guys are professionals, right? They know what they're talking about... Right...? Flash forward again, but this time one month. My car now billowing smoke in the parking lot of my apartment building as though a new Pope had just been elected. The car is a total loss, according to the insurance company. In my autopsy of what happened, the ignition switch went bad and engaged the starter motor in the "on" position until the motor burned out. Since this basically was like a giant power surge, it was likely I'd need all new relays for everything, new fuses, and a healthy skepticism about the condition of literally anything in the car that uses electricity. You don't replace every electrical component of a car with over 100k miles, so that was that. Hindsight is always 20/20, but I mean, come on. You guys are professional mechanics! Figuring out problems like this before they become catastrophes is what you're supposed to do. You're telling me to throw $1.5k at a problem when you clearly didn't have any idea what was really wrong with my car? What a con. TL;DR, for a well-rated dealership, these guys seem to think a viable solution is to throw parts (and labor at over $100/hour) at a problem hoping something works. I'm not trusting Koons to work on my next car.

BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointments... only covers basic things such as oil changes and tire rotations. Then -- on top of that cost -- the mechanics here will push other unnecessary services. At 30,000, the service folks pushed me to get a fuel injector service for $280 plus tax. Other nearby auto service shops charge $120. They pushed a brake fluid flush for $143. That is way more than other places and totally unnecessary at 30,000.

We had a great experience buying our 2018 Prius. Ziyad is by far the best car salesman we have worked with. He took the time to answer all of our questions... and patiently walked us through the entire process. Highly recommend doing business with him!

I drove from Philadelphia, PA to buy a new 2018 Toyota Highlander which I did. The dealer employees were nice, my sale person Jeff Korn was very professional,educated,polite... and honest.thanks to all of you!!!!! well done!!!

From this writer's professional experience with Mr. Canales, it is a pleasure to acknowledge the following remarks. Mr. Canales' qualities and professional... attributes can best be described as exceptional. From observation, Mr. C was truly people-oriented with focused work-ethics. A conscious employee who comfortably displayed good judgment, common sense, and generous sincerity and trust as he discussed required maintenance needed on this writer's automobile. It was obvious that Mr. C could easily engage in and/or deal with ease in a wide variety of roles when called upon to do so. Mr. Canales presented as a stable and mature individual dedicated to the varied demands of his current employment with KOONS ARLINGTON TOYOTA. In closing, KOONS ARLINGTON is blessed with a gifted and exceptional employee in Oscar Canales. Best Regards, Kenneth. T. Rogers

They did a good job but it was more expensive then I was expecting. The car is running better and two of the things that I was thinking of doing were... WAY too expensive and I decided not to do them. I do like their customer service and the staff are always friendly. However, it would be nice if they would wash the car afterwards like they do at Springfield Toyota.

I Chose to have tire repair done at Koon's due to nail in tire on my rental vehicle that wasn't a Toyota. I have used this dealer in the past for my personal... car and would recommend Koon's to anyone wanting a fair assessment of their vehicle. Mr Kim in service was exceptional. Gave me periodic updates.