Reviews
Write a reviewToo expensive and it was difficult placing a request for
Too expensive and it was difficult placing a request for service in the chat room. I prefer the telephone service call.
Too expensive and it was difficult placing a request for
Too expensive and it was difficult placing a request for service in the chat room. I prefer the telephone service call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I have purchased or leased 5 vehicles from Koons
I have purchased or leased 5 vehicles from Koons Arlington. For over twenty years it has been my only destination for auto sales and service. Here I want to especially commend Chetan Chavan and "Tache" De la Roche for creating an auto buying experience of trust and confidence. For fifty years, before I came to Koons, buying a car was a grueling ordeal — but Chetan and Tache changed all that! I would never even think of doing business with another dealership!
I have purchased or leased 5 vehicles from Koons
I have purchased or leased 5 vehicles from Koons Arlington. For over twenty years it has been my only destination for auto sales and service. Here I want to especially commend Chetan Chavan and "Tache" De la Roche for creating an auto buying experience of trust and confidence. For fifty years, before I came to Koons, buying a car was a grueling ordeal — but Chetan and Tache changed all that! I would never even think of doing business with another dealership!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're honored to have been your go-to dealership for over twenty years at Koons Arlington Toyota! It's fantastic to hear that Chetan and Tache made such a positive impact on your car-buying experience. Thank you for the continued trust and support!
Service department has twice in a row not honored
Service department has twice in a row not honored appointments I've scheduled. First was simply to mount a tire, but when I came back 2 hours later they hadn't even started the work. Then, earlier this week, I dropped my car off for routine service at 10:30 am, then got a call mid-afternoon asking me if I could leave my car overnight because once again no one had even looked at the car yet! I said no, had a friend drive me back to the dealer, and decided it's time to find other options.
Service department has twice in a row not honored
Service department has twice in a row not honored appointments I've scheduled. First was simply to mount a tire, but when I came back 2 hours later they hadn't even started the work. Then, earlier this week, I dropped my car off for routine service at 10:30 am, then got a call mid-afternoon asking me if I could leave my car overnight because once again no one had even looked at the car yet! I said no, had a friend drive me back to the dealer, and decided it's time to find other options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're truly sorry to hear about your experience with our service department. This is not the level of efficiency and reliability we strive for, and I apologize for any inconvenience caused. We would like to address this issue directly and make things right if possible. Please reach out when you have a moment so we can discuss further. Thank you, Warren Jacobs - Service Director - 703-522-6000 x1300
I was visiting from out of town and needed service.
I was visiting from out of town and needed service. My daughter researched the reviews and saw that Koons Toyota had better reviews than a Toyota dealership closer to our hotel. Oscar made me feel like I was with family. He was professional and understanding, and explained everything. He and the car tech were accommodating. A great experience!!
I was visiting from out of town and needed service.
I was visiting from out of town and needed service. My daughter researched the reviews and saw that Koons Toyota had better reviews than a Toyota dealership closer to our hotel. Oscar made me feel like I was with family. He was professional and understanding, and explained everything. He and the car tech were accommodating. A great experience!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Oscar and the team made you feel right at home during your visit. Thanks for choosing us, and we're glad we could provide a great experience! Safe travels from the entire Koons Arlington Toyota team!
Technicians were helpful.
Technicians were helpful.and knowledgeable.I always get excited when i go to Koons Arlington.
Technicians were helpful.
Technicians were helpful.and knowledgeable.I always get excited when i go to Koons Arlington.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and your review! Thanks from the Koons Arlington Toyota Team!
I am glad to get service at Koons Arlington
Valerii and Gian were amazing to work with on my first
Valerii and Gian were amazing to work with on my first visit. Everything was perfect!
Valerii and Gian were amazing to work with on my first
Valerii and Gian were amazing to work with on my first visit. Everything was perfect!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alyssa, we are so glad to hear that Valerii and Gian provided top-notch assistance here at Koons Arlington Toyota! Thanks for sharing your positive feedback and kind words!
Juan made my buying experience great and easy!
Juan made my buying experience great and easy! Will definitely recommend people who are in the market of a new vehicle to him.
Juan made my buying experience great and easy!
Juan made my buying experience great and easy! Will definitely recommend people who are in the market of a new vehicle to him.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Esteban, we're delighted to hear Juan made your experience smooth and enjoyable at Koons Arlington Toyota. Thanks for recommending us!
Great customer service and they have great team who
Great customer service and they have great team who really tries to keep the customer happy and i really appreciate David’s support who always update me regarding my car
Great customer service and they have great team who
Great customer service and they have great team who really tries to keep the customer happy and i really appreciate David’s support who always update me regarding my car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ms. Rahimi, we're delighted to hear that David and our team at Koons Arlington Toyota provided you with excellent service! Thanks for sharing your experience!
KOONS Toyota Arlington provided Great🎖Custmer Service
KOONS Toyota Arlington provided Great🎖Custmer Service with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I keep my "fair share" of vehicle emergency equipment in the trunk (😁) -- "just in case". Overall, it was a good experience. Thank you!
KOONS Toyota Arlington provided Great🎖Custmer Service
KOONS Toyota Arlington provided Great🎖Custmer Service with my 2024 Camry. Product Specialist, JOHN FETTY even made sure everything from my previous vehicle was in my new one. No small feat because I keep my "fair share" of vehicle emergency equipment in the trunk (😁) -- "just in case". Overall, it was a good experience. Thank you!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Koons Arlington Toyota! We're glad to hear that John provided excellent service and ensured a smooth transition into your new 2024 Camry. Enjoy the ride, and we're here if you need anything else!
We are grateful for Christian G and team for excellent
We are grateful for Christian G and team for excellent thought partnership on our 2020 Sienna and 2006 Solara. He is extremely patient with all of our questions and effective problem solver. Appreciate his taking time to educate me. On recent visit, he kept us posted regularly through the wait so we were not left in the dark. The concierge pick up/drop off is a life saver for working moms and brings our business to you versus local options in Georgetown.
We are grateful for Christian G and team for excellent
We are grateful for Christian G and team for excellent thought partnership on our 2020 Sienna and 2006 Solara. He is extremely patient with all of our questions and effective problem solver. Appreciate his taking time to educate me. On recent visit, he kept us posted regularly through the wait so we were not left in the dark. The concierge pick up/drop off is a life saver for working moms and brings our business to you versus local options in Georgetown.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosita, it's great to know that Christian and our team at Koons Arlington Toyota were able to provide you with such a positive experience. We're glad the concierge pick-up/drop-off service is making life easier for you! Thanks for choosing us over your local options in Georgetown.