Reviews

Average Ratings

4.8
12 lifetime reviews.
  • Overall Just Great People and Great Service

    I have had my cars serviced here for the last 10 years. Always greeted by knowledgeable friendly people. They have on occasion gone out of their w...

    Dealer Response

    Thanks for the kind words! We are please to have earned you complete satisfaction and repeat business. Please let us know if there is anything els...


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    I have had my cars serviced here for the last 10 years. Always greeted by knowledgeable friendly people. They have on occasion gone out of their way to help picking up and delivering my vehicle when I wasn't able to make it in for my regularly scheduled services. The let me know what needs to be repaired, based on most important to can wait. Their recommendations allow me to choose what repairs to make now and what I need to get budgeted in for later. I really appreciate that they do that because other local dealers try to get you to get everything done at once.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the kind words! We are please to have earned you complete satisfaction and repeat business. Please let us know if there is anything else we can do for you. Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • I bought a brand Highlander 2017 @toyota burien

    I bought brand-new Toyota Highlander at burien Toyota,A few weeks later have trouble at interior lights come for service and or week later trou...

    Dealer Response

    Thank you for taking the time to provide this feedback, Vinh. Your comments will be reviewed with our team and please don't hesitate to call us if...


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    I bought brand-new Toyota Highlander at burien Toyota,A few weeks later have trouble at interior lights come for service and or week later trouble again , and do you have any help or can I return it ?

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide this feedback, Vinh. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • Customer

    I have both bought two cars and had all my service done at Toyota Burien and always leave a happy customer. If you haven't visited since their ne...

    Dealer Response

    Julie, thank you for sharing this great feedback with us. We feel our service department is what makes Burien Toyota special. Reviews like yours h...


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    I have both bought two cars and had all my service done at Toyota Burien and always leave a happy customer. If you haven't visited since their new building opened a couple of weeks ago, come check it out! Lots of thought went into designing a flagship store where Sales and Service are now under one roof. General Manager Pat Dillon clearly knows how to manage and train a top Sales and Service Team. I've only had stellar experiences at the Toyota Burien. They may have trouble getting their service customers to leave the brand new facility with rooms for all (General waiting area with Big Screen TV, Kids Room with TV and Toys, Quiet Room with lots of stations to power up, and even a private family room). Coffee, water, snacks and friendly staff all around to help out. I was in for my 5k service and out in less than an hour. Zach was my service representative and made sure I had all.my questions answered and even included a rain check voucher for a Brown Bear car wash. Keep up the good work! When I've made my purchases they made it easy and didn't push anything on me but worked with a sharp pencil to earn my business. See you again in a few years.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, thank you for sharing this great feedback with us. We feel our service department is what makes Burien Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • purchased a 2016 Highlander Hybrid -2017 Tacoma 4x

    Ted Klarich, Tim Holmquest and Kevin were such wonderful people to work with! My recent purchase of a 2016 Highlander Hybrid Limited and a 2017 Ta...

    Dealer Response

    Michael, thanks for this marvelous review and congratulations on your new cars! We are so pleased that Ted, Tim and Kevin were able to provide you...


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    Ted Klarich, Tim Holmquest and Kevin were such wonderful people to work with! My recent purchase of a 2016 Highlander Hybrid Limited and a 2017 Tacoma TRD Off Road 4x4 couldn't of gone any smoother than it did. I'll be back soon to buy a 2017 Tundra Crew Max Platinum truck. I love coming here. Can't wait to see the finished building

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thanks for this marvelous review and congratulations on your new cars! We are so pleased that Ted, Tim and Kevin were able to provide you with such exceptional service. Enjoy your new Toyota Highlander Hybrid Limited and Toyota Tacoma TRD Off Road! Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • Real customer serviced still exists

    We were referred to the manager Bobby by our friends who has purchased several cars from Burien Toyota. We drove from Puyallup to see them and wer...

    Dealer Response

    Martin, I sincerely thank you for going out of your way to write this review about Burien Toyota. We try to create a comfortable and stress-free ...


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    We were referred to the manager Bobby by our friends who has purchased several cars from Burien Toyota. We drove from Puyallup to see them and were initially shocked to see that their building was torn down but found that they were in the building next door during construction. As soon as we arrived a salesperson greeted us and went to find Mr. Lynn who was so fun to deal with right from the start his easy going upbeat attitude made my wife and I feel like we were his family members. He introduced us to a salesperson named Darin Dehaan who showed us the highlander we wanted to see, they didn't have the color my wife wanted but Darin assured us that Bobby could get anything we wanted because he had worked there so long he knew everybody at the local dealerships. I was skeptical having driven about an hour to get there and hoping to drive home that day in a new car. The negotiations took literally 10 minutes with these guys, I told Darin what I wanted to pay and he went and got Bobby who explained what they wanted to sell the car for and we/they both made a compromise and sealed a deal. The best part of this review is that within 30 minutes after agreeing on price but still not having the color we wanted there Darin came back and said Bobby found your color and a driver is on the way to go get it. We were shocked as our experience at another dealer has us sitting hours while they looked for the car only to tell us they wanted my money upfront and they would continue to "try" to get our color. Burien Toyota never asked for my money once until they had secured my car and hired a driver to go get it. This is old fashioned customer service and we felt comfortable enough to sign all of our documents while waiting for our vehicle to arrive. I can honestly say I have never laughed while buying a car but Bobby, Darin and Burien Toyota made us comfortable from the beginning and we are thrilled with our new highlander. We will be using their service department and have already referred a co worker to Bobby. Thank you Burien Toyota for having top tier employees like Bobby and Darin and even Kim the paperwork lady. These folks actually made buying a new car fun!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Martin, I sincerely thank you for going out of your way to write this review about Burien Toyota. We try to create a comfortable and stress-free environment for each and every customer. We'll pass the kind words along to Darin and the rest of the team. I hope you enjoy your new car. If you have any further needs, please come back to see us. Also like/follow us on our page to stay connected with special events and deals. All the best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • Matt showed us the truck listed on Cars.com

    We went to see a truck listed on Cars.com and Matt was very helpful. He did show us what we came to see and he let us take it for a test drive. He...

    Dealer Response

    We appreciate the time it took for you to write this review. It helps us to know that we are meeting the needs of our customers. I am happy to hea...


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    We went to see a truck listed on Cars.com and Matt was very helpful. He did show us what we came to see and he let us take it for a test drive. He also showed us another truck that was recently acquired and still needed to be checked out. We didn't want the one we came to see, but asked Matt to let us know when the other one passed inspections. He did call us several days later with information on that truck (which in our experience with some other dealers proved to be unusual). We were pleased that he did actually call us back. As it turned out that was also not the right truck for us but I would not hesitate to call Burien Toyota again...they seem to be pretty up front with information when you ask them. And they do actually call you back when you ask them to.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate the time it took for you to write this review. It helps us to know that we are meeting the needs of our customers. I am happy to hear that Matt was able to serve you and demonstrate how we do business here. We look forward to working with you again in the future. Regards, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • Excellent dealer

    They were great.. Had the car we wanted and the RIGHT price..

    Dealer Response

    Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is an...


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    They were great.. Had the car we wanted and the RIGHT price..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Burien Toyota any time! Take care. Best, Pat Dillon, General Manager, 206.243.0700, pdillon@burientoyota.com


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  • God Job

    the saleman was very nice. In general everytime we came in everyone was very nice form the front to the back. The general manager was a butt at fi...


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    the saleman was very nice. In general everytime we came in everyone was very nice form the front to the back. The general manager was a butt at fiurst but he was corrected by the sales person and everything was good. I would do it again here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Toyota Prius

    We dealt with Steve and Bobby. These guy's are the best of the best. They made my husband and I feel very comfortable as well as pleased. They bot...


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    We dealt with Steve and Bobby. These guy's are the best of the best. They made my husband and I feel very comfortable as well as pleased. They both jumped through hoops for us and were straight forward. Answered all questions and were very kind and down to earth. I really can't possibly give them enough praise and thanks for everything they did for us. Both of them went way beyond the call of duty!! As long as they are at Burien Toyota I will always deal with them and refer all of my friends and relatives to them!! I cannot thank them enough for all of their hospitality, friendship, thoughtfulness, kindness, the list goes on! Thanks guy's your the GREATEST ever!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Venza

    I went in looking for a new vehicle and drove out with a wonderful used vehicle. It has been my experience that very few dealerships will try to f...


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    I went in looking for a new vehicle and drove out with a wonderful used vehicle. It has been my experience that very few dealerships will try to find a cheaper vehicle to sell you when you went in looking for a more expensive one. Their people are great and I will return to this dealership in the future if the need arises.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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