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Reviews

Average Ratings

4.8
185 lifetime reviews. Includes reviews of Diehl Ford Lincoln from DealerRater.com
  • Great service and very proffesional!

    John was extremely helpful in assisting me with my purchase of a 2008 Lincoln. There was no pressure and I felt very comfortable. They went above ...

    Dealer Response

    Lincoln man-thanks for taking the time to write us a positive review. We appreciate your business. I will be sure to let John Simon know about y...


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    John was extremely helpful in assisting me with my purchase of a 2008 Lincoln. There was no pressure and I felt very comfortable. They went above and beyond to assist me. I HIGHLY recommend doing your business at Diehl Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lincoln man-thanks for taking the time to write us a positive review. We appreciate your business. I will be sure to let John Simon know about your experience. Happy motoring in your Lincoln MKZ. Best-Mike Diehl


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  • Unethical Business Practices
    January 25, 2017

    I wanted to place a special order for a new car. I mostly dealt with Scott Kerbein throughout the whole process. When it was time to place the ord...

    Diehl Ford Lincoln

    Cameron; It's unfortunate that your "current financial situation has changed and you can no longer be responsible for the commitment you made to p...


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    I wanted to place a special order for a new car. I mostly dealt with Scott Kerbein throughout the whole process. When it was time to place the order, I was told a $2,500 deposit would be needed to hold the car. The way it was explained to me was this payment was simply meant to hold the car in my name until it came in, guaranteeing they wouldn't sell it to someone else. Before giving me my credit card number over the phone, I asked if this deposit would be fully-refundable at any time before the car was delivered and was told "Yes, that shouldn't be an issue". Because of this, I felt comfortable giving up $2,500 without much to show for it. Months went by and I decided I had to back out due to other financial responsibilities I had taken on. I never thought twice about it being a problem to get my money back as I clearly remember Scott assuring me it wouldn't be an issue. When I called them back up, I couldn't get a hold of Scott so I was put in contact with his manager, Mike Diehl. He informed me that any kind of deposit I made at the that time was non-refundable and if I was told otherwise, it was not accurate. After speaking directly with Scott the day after, he admitted to only committing to looking into if the deposit was refundable when I originally placed the order over the phone. He refused my request to refund the deposit. There's no way I would ask if a deposit was refundable, not get a clear answer, and proceed to give my money anyways. It's absolutely ridiculous to assure a customer one thing and then later deny it. Yes, I know I never got the refundability of my deposit in writing, but the confidence in which Scott told me it wouldn't be an issue led me to believe this type of situation has occurred before and returning my deposit wouldn't be a problem.

    Does not recommend this dealer
    Diehl Ford Lincoln

    Cameron; It's unfortunate that your "current financial situation has changed and you can no longer be responsible for the commitment you made to purchase the special order vehicle". Please keep in mind, the order for this vehicle was approved by you and at the time the order was placed, you signed a buyers order and agreed to place the partial payment. The buyers order clearly states that if you fail or refuse to accept delivery of the vehicle or comply with the agreement, we may keep as liquidated damages any cash deposit you made. It is common practice to collect a partial payment for special order vehicles; one that is non-refundable. Otherwise, why collect the payment if the first place? This vehicle was ordered with your approval and to your exact specifications. If the tables were turned and we came to you a few weeks prior to delivery and said we have made other plans to sell the vehicle to another customer, I'm almost certain your response would be "NO WAY, it's my vehicle, I signed the buyers order and gave you a partial payment". Signing a buyers order and collecting a partial payment on special order vehicles also protects you the consumer and prevents this sort of situation from happening. I'm sure you will agree. While we are not in a position to issue a refund on your special order, we would be willing to offer you an in store credit on your next purchase or perhaps your next visit to the service department or collision repair center. Best, /Mike Diehl General Manager


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  • Great Experience
    December 13, 2016

    Very helpful in finding the car that suited our needs. When it came time to talk money Jack was very straight forward and transparent about cost a...


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    Very helpful in finding the car that suited our needs. When it came time to talk money Jack was very straight forward and transparent about cost and all associated fees. Wasn't pushy on rushing us or all the add ons (read: rip-offs) that most dealers try to sell.

    Does recommend this dealer

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  • Excellent service and knowledgeable sales team
    November 21, 2016

    Our sales person, Jack, was extremely knowledgeable, friendly, and helpful. He did not try to pressure us into a decision, spent all the time we ...


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    Our sales person, Jack, was extremely knowledgeable, friendly, and helpful. He did not try to pressure us into a decision, spent all the time we needed explaining everything and even took the time after we purchased our new car to sit in with us to explain how everything work. The entire team we dealt with at Diehl were friendly making our car buying experience enjoyable. I would highly recommend Diehl.

    Does recommend this dealer

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  • Jack Barton earned our review.
    October 31, 2016

    This review is a shout-out to Jack Barton, the sales person that we encountered in our search for a used truck. Jack was friendly, patient and he...


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    This review is a shout-out to Jack Barton, the sales person that we encountered in our search for a used truck. Jack was friendly, patient and helpful in a way we have seldom experienced when trying to buy a car.

    Does recommend this dealer

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  • Amazibg
    October 31, 2016

    After having a not so great experience at another dealership Jack and Emil made my car buying experience amazing. I am very happy with my purchase...


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    After having a not so great experience at another dealership Jack and Emil made my car buying experience amazing. I am very happy with my purchase and with everything else I experienced there.

    Does recommend this dealer

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  • Great friendly service, went outsid the square to

    We were recommended to them to sell our car, it was a hard call for them as not what they usually stock,BUT they took the time to figure it out an...


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    We were recommended to them to sell our car, it was a hard call for them as not what they usually stock,BUT they took the time to figure it out and finally came up with a purchase solution we were 110% happy with. There service and courtesy is second to nune, whilst there we had the time to look around the dealership, some great history hanging on the walls, the oldest Ford dealers in the US, and you can tell why. Ask for Nancy she is very knowledgeable and super efficient without being pushy - she may introduce you to the owner Mike who is 100% hand on the business. All in all just nice folks to do business with, we will definitely be buying our next car from them.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Superb Customer Service
    July 12, 2016

    Diehl Ford is the Best Place to get a vehicle. They are very knowledgeable and helpful! We highly recommend Chris Bonesteele! A+ Service A+ Sales


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    Diehl Ford is the Best Place to get a vehicle. They are very knowledgeable and helpful! We highly recommend Chris Bonesteele! A+ Service A+ Sales

    Does recommend this dealer

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  • Great Customer Service for First SUV
    June 26, 2016

    After years of using my family???s cars, I finally purchased my first Ford Escape. I spoke to Ramiro Baldovinos, Sales Consultant, over the phone...

    Diehl Ford Lincoln

    EscapeGal, While we very much appreciate your business...we also appreciate the positive feedback. thank you for taking the time to provide the r...


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    After years of using my family???s cars, I finally purchased my first Ford Escape. I spoke to Ramiro Baldovinos, Sales Consultant, over the phone to make sure that the used Ford Escape was still in stock before driving 1 hour and 20 minutes to Bellingham. Ramiro confirmed and mentioned that he would add gas just in case the Escape was purchased. Ramiro was patient while we asked our questions and took the Escape for a test drive. Randy Larsen, Sales Manager, provided helpful information concerning the previous owner of the Escape. Mitch Valich, Service Consultant, was also patient with answering all of our questions. While waiting for the Escape paperwork, Duane Elsbee, Parts Supply Consultant, was helpful in researching the cargo cover. Since it wasn???t in stock, we were able to have the part number to order for pickup at our local Ford Dealer. Mike Diehl, Owner, sealed the deal and made the SUV buying process very pleasant. He came across sincere and caring about my Escape purchase. After owning my SUV for almost a month, I am happy with my Escape.

    Does recommend this dealer
    Diehl Ford Lincoln

    EscapeGal, While we very much appreciate your business...we also appreciate the positive feedback. thank you for taking the time to provide the review...Glad to hear your car buying experience was a good one. Happy motoring! /Mike Diehl


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  • Just what I wanted!
    April 21, 2016

    Salesman was helpful, knowledgeable, and accommodating of my schedule; not pushy. Lot had the vehicles I was looking for. Great value. Purchased a...

    Diehl Ford Lincoln

    pjnscar, Thanks for taking the time to provide your positive feedback. I hope all is well with your "new to your" vehicle. Happy motoring! /Mike D...


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    Salesman was helpful, knowledgeable, and accommodating of my schedule; not pushy. Lot had the vehicles I was looking for. Great value. Purchased a slightly used (7,500 miles) vehicle. Still had the new car smell (and look!). Processing of paperwork was efficient and professional.

    Does recommend this dealer
    Diehl Ford Lincoln

    pjnscar, Thanks for taking the time to provide your positive feedback. I hope all is well with your "new to your" vehicle. Happy motoring! /Mike Diehl


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