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Reviews

Average Ratings

4.8
315 lifetime reviews. Includes reviews of Northwest Honda from DealerRater.com
  • Best Car Buying Experience Ever!

    Stephanie made our car buying experience so much better than normal. She makes you feel comfortable asking all the annoying questions you have in ...


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    Stephanie made our car buying experience so much better than normal. She makes you feel comfortable asking all the annoying questions you have in this process. She is very informed and spent lots of time with us, both on the phone and in person to make sure we made the right choice in our purchase. The dealership was amazing. So clean and homely! Everyone was so friendly and helpful. We will be purchasing all our cars from NW Honda in the future! So glad we found them! Thanks NW Honda and Stephanie!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Department is EXCELLENT!
    April 19, 2017

    Once again, helpful, fair and courteous. They totally ROCK! Thanks!!! I buy Hondas partly because the service department is so helpful. AND with i...


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    Once again, helpful, fair and courteous. They totally ROCK! Thanks!!! I buy Hondas partly because the service department is so helpful. AND with internet and coffee and paper, what is there NOT to like about the waiting area.

    Does recommend this dealer
    Came in for service or repair

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  • Friendly Staff, Good Experience
    April 16, 2017

    Ross was waiting for us when we arrived and helped us immediately. Through the test drive and the negotiation he was friendly and personable. He...


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    Ross was waiting for us when we arrived and helped us immediately. Through the test drive and the negotiation he was friendly and personable. He even recommended some restaurants to eat at once we were finished. John negotiated with us on a few items and was courteous through the process. Sam was helpful with financing and gave us options with warranties, GAP protection, etc. We drove from 2 hours away to purchase our vehicle here. There was some minor repair needed before we took possession which took a few days to complete. They ended up delivering the vehicle to our house after the repairs were done. We got a good deal on a quality minivan, had great customer service, and we enjoyed the experience from beginning to end. We'd buy another vehicle here again in the future.

    Does recommend this dealer

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  • Very friendly and knowledgeable
    April 16, 2017

    Stephen Sturman was very approachable and friendly. He was knowledgeable and helpful. Great experience. Sam from the finance department was amazin...


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    Stephen Sturman was very approachable and friendly. He was knowledgeable and helpful. Great experience. Sam from the finance department was amazing and great personality! Everybody there was great.

    Does recommend this dealer

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  • Car buying.
    April 13, 2017

    Bethany and Camille made this process easy with no intimidation. Friendly and efficient. They worked around my schedule and were mindful of my tim...


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    Bethany and Camille made this process easy with no intimidation. Friendly and efficient. They worked around my schedule and were mindful of my time when I was there. Bethany was able to share the features of the vehicle that works well for mothers with kids and dogs.

    Does recommend this dealer

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  • Excellent Service
    April 13, 2017

    Darby Monroe has continuously been strait up with me about the service or repair needs for my Van giving me cost and options. She always seems to ...


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    Darby Monroe has continuously been strait up with me about the service or repair needs for my Van giving me cost and options. She always seems to stay cheerful and positive (even when I am having a car budget melt down). Thanks Darby for taking my calls, working with my schedule and keeping my Van running.

    Does recommend this dealer
    Came in for service or repair

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  • Purchase of Honda Accord
    April 10, 2017

    Working with Bethany Page was great. If I could stop there, it would be 5 stars. The trouble started with the additions that I purchased. The b...


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    Working with Bethany Page was great. If I could stop there, it would be 5 stars. The trouble started with the additions that I purchased. The business manager said she would make sure it would get done in the next day. If I hadn't heard from service, I should call her. I hadn't heard from service, I called the business manager, and she was off that day. So I recruited Bethany, who helped me get a hold of service the next day. I took the car in, and got a loaner, but I heard nothing in 10 days. There was no message on my voice mail, and no call to my office. So that is why I can only give 3 stars for this transaction.

    Does recommend this dealer

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  • Slow Service

    I went in for an oil change. They said it takes 45 minutes over the phone and 30-40 minutes upon check-in. I had to wait about 1 hour and 30 minut...


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    I went in for an oil change. They said it takes 45 minutes over the phone and 30-40 minutes upon check-in. I had to wait about 1 hour and 30 minutes. My car is new, so inspection couldn't yield extra time. No apologies, of course. The clerk seemed pretty bored. They did not even ask about mileage on the car, etc...

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • LOF and airbag recall
    March 30, 2017

    Always helpful, excellent customer service. They get me in and out on time as promised and if I need a ride or a vehicle, they provide one for me...


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    Always helpful, excellent customer service. They get me in and out on time as promised and if I need a ride or a vehicle, they provide one for me. I highly recommend! And, a complimentary car wash :)

    Does recommend this dealer
    Came in for service or repair

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  • Thank you Bethany!
    March 25, 2017

    We have bought 2 other Hondas here and the experience is better with each one. This is was the best yet! We never felt like we were getting worked...


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    We have bought 2 other Hondas here and the experience is better with each one. This is was the best yet! We never felt like we were getting worked over by anyone at anytime. We weren't pushed at all and everyone there interacted with us in a real way. No fake people! Thanks to Everyone who helped us.

    Does recommend this dealer

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