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Reviews

4.7 out of 5 4.7
258 lifetime reviews. Includes reviews of West Hills Honda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 8, 2019

    I highly recommend Daniel as an excellent sales person. He is very knowledgeable and genuinely care that you find the vehicle that is right for you. He... answered every question and concern I had. Easy to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Daniel Troutt

    Sales and Leasing

    (5.0) 8 reviews

  • 5.0 out of 5
    January 2, 2019

    Our experience in your dealership was one of the best days of our life together. We were just looking for a solution to the fact that our daughter needed... to have our Honda Element due to being a new mom and her car not being reliable. We were greeted by a person out in the parking lot. Then we were given A. J. Chivers. What a fortunate choice for us. He was so knowledgeable, kind, paid close attention to our personalities, place in life, and finances. He was so attentive to every question we had and he was genuinely interested in the outcome of our search. He was able to also help us to feel and understand the model and make that we were interested in. During the drive time he was excellent and not only that, but saved us from a car backing into us where we parked to switch drivers. He helped us become quickly familiar about the car the CRV. We also had intelligent and meaningful conversation as we were riding or driving the car. This to me is a gift and few people nowadays have this ability. Then next, we were given the opportunity of meeting Zachary Re. What another wonderful blessing for us! He was so prepared and well skilled at dealing with our concerns regarding our potential car purchase. He was modeling what to do in a car sales situation, but he was also being very kind and aware that AJ had started with us. It was a true representation of what Honda West Hills stands for and believes in. The customer, the product, and their people! What was the most rewarding and beautiful experience is that my husband and I are over 60 and we needed extra special care and we got it! We had no idea what to buy and what would fit our lifestyle and current financial status. I am retired and he has over 40 years in government service. Zach had an answer or solution for every concern we voiced during the sale. Now, buying a car is no easy feat, and when there are so many things to consider, and one decision rests on another decision. Zach was able to address with A. J. every concern or hesitation we were experiencing. The next thing we experienced was truly phenomenal! We were given so many discounts and rewarding choices, and there was a special discount due to the end of the year rewards. Zach went above and beyond as did A.J. finding the best deals for us. I was becoming a little nervous and excited too, and they both had a way of calming me down, and helping me to focus on what was occurring. I was also dealing with pain in my body and they were so kind and gentle with me getting into the car and out, and going into and out of the dealership. Next came the final decision and the necessary mounds of paperwork that went with it. It was very difficult to fill out all the questions, and yet they both gave us plenty of time, and were very aware of our trying to access the needed information. We got back the answer and we were approved. Then Zach and my husband went through more negotiation and questions. Zach went and got the Costco man for us, as my husband wanted to use Costco too. We are loyal customers of theirs. Then Zach asked several pertinent questions that fit us, and our needs, and he and my husband came up with the final offer. Zach immediately went and got an approval for the offer, and then came back so excited, like me, and said it was yes! The next thing that happened blew me away! He announced our name and purchase over the loud speaker. Both AJ and Zachary need to be rewarded for their great ability to match us with the car of our needs and dreams! They really cared about us, I was crying at the end and thanking them for everything. You know, all you hear about is how difficult it is to buy a car, and don't go into the dealership or your doomed. Not so here with them! I am going to tell everyone I know and I know a lot of professional people in this area, about this dealership and A J and Zachary. The final step was with the financial manager, David Brannon. Excellent choice again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zachary Re

    Sales and Leasing

    (4.8) 7 reviews

  • 5.0 out of 5
    December 31, 2018

    Mark was our sales rep and he was amazing! He was very knowledgeable of the car that we purchased and I did not feel pressured. He also followed up with... us after we purchased the car to answer any questions. Also, everyone was very friendly and helpful. I never felt pressured!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 30, 2018

    I recently bought a certified pre owned vehicle from salesman Daniel Troutt. He is amazing, courteous, knowledgable and kind. I would highly recommend... anyone who may be looking to buy a car, to go see Daniel Troutt and the West Hills Honda Dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review!


    Worked with:
    Daniel Troutt

    Sales and Leasing

    (5.0) 8 reviews

  • 5.0 out of 5
    December 13, 2018

    I worked with Zach and Joshua. BOTH great guys who are knowledgeable about CR-V???s. They provided amazing customer service with nothing but genuine kindness.... When Zach closed the deal all my needs were met. Amazing experience! Then I met Rachelle in finance. Again, blown away by the professionalism and kindness. She was funny but also made sure my car payment stayed in a reasonable range after adding warranties. I am forever thankful for this team!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review!


    Worked with:
    Rachelle Ericsson

    Business Manager

    (4.9) 27 reviews

    Joshua Smith

    Sales and Leasing

    (4.9) 10 reviews

    Zachary Re

    Sales and Leasing

    (4.8) 7 reviews

  • 5.0 out of 5
    December 13, 2018

    Daniel Troutt was someone I knew for a while and I knew he was my go to guy. He understood that my budget was tight and showed me vehicles that would fit... that budget as well as the desired features in my new car. I was looking for a smaller SUV with great gas mileage due to the nature of my work. He showed me cars that I'd never considered and kept me posted on cars that fit my budget and car space. He really held my hand through out the process and I felt he was being my advocate. I ended up going over budget, but not by his pressure. I knew the deal was great and the dealership offered a generous trade in value for my Xterra. I decided on my own that value was there and the benefits do out weigh the cost. He was patient, incredibly accommodating, and extremely knowledgeable about the vehicles we were driving. I strongly recommend using him as your advocate. His customer service and response time are excellent.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review! We look forward to welcoming you back again in the future!


    Worked with:
    Daniel Troutt

    Sales and Leasing

    (5.0) 8 reviews

  • 5.0 out of 5
    November 26, 2018

    My new car purchase was the best experience I have ever had with a car dealership. I have owned to previous Honda Civic card and the new HRV is a dream... to drive and maneuver. I highly recommend Zach and Rachelle

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review!


    Worked with:
    Rachelle Ericsson

    Business Manager

    (4.9) 27 reviews

    Zachary Re

    Sales and Leasing

    (4.8) 7 reviews

    Ashley Egan

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 14, 2018

    Rachelle was awesome, she got us through the paperwork at the speed of light all while making small talk. Amazing. Colin was extremely helpful navigating... the large selection and helping me narrow down on what I wanted and needed.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review!


    Worked with:
    Rachelle Ericsson

    Business Manager

    (4.9) 27 reviews

    Jamie Block

    Finance Director

    (4.8) 22 reviews

    Colin Papineau

    Sales and Leasing

    (4.8) 6 reviews

    Michael Brodersen

    General Manager

    NOT RATED

  • 5.0 out of 5
    November 10, 2018

    James treated me with real professionalism. He explained everything. He did just fine! My Honda needed servicing and a little repair. It had to stay... overnight, but James arranged a ride. Michael, the courtesy driver, was great. Thank you for the courtesy rides and the coffee treat.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review!


    Worked with:
    James Belyea

    Assistant Service Manager

    NOT RATED

  • 5.0 out of 5
    November 7, 2018

    Mike Columbus came to the house today to deliver and install the plates on our new Honda. He is a pleasant gentleman and so helpful. I would recommend... him as a West Hills Honda associate to anyone who asked.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review! We look forward to welcoming you back again in the future!


    Worked with:
    Mike Columbus

    Sales and Leasing

    (5.0) 44 reviews

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