West Hills Honda

4.9
(1,267 reviews)

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Reviews

4.9
(1,267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great service

My 2006 Honda Pilot with 273,000 miles is in good hands at West Hills Honda. They help me change out the original parts so I can drive her for another 16 years+. Thank you Roc and Nina and all the friendly staff.

5.0

Reliable service more quickly than expected.

Reliable service more quickly than expected. Always courteous. The rates are reasonable. All the staff are friendly.

Dealer response

This review means a lot to us! Thank you for choosing West Hills Honda and for sharing your thoughtful feedback about our team. We hope to see you again!

1.0

Predatory sales practices.

Predatory sales practices. Did not honor promised price. Will try to up charge you. High price for mandatory “accessory” packages. Go somewhere else.

Dealer response

This feedback is concerning to receive. We strive to deliver a seamless and straightforward purchase experience, and we never intend to overcharge or mislead our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, David Gandel - General Manager - 360-377-1100

5.0

Roc was professional and friendly.

Roc was professional and friendly. The work was completed in a reasonable amount if time at a great price. Very thoughtful service!

Dealer response

Thank you for the great review! We are thrilled to hear that Roc delivered such a successful purchase experience. Drive safely, and we hope to see you back again at West Hills Honda!

5.0

I didn’t have an appointment yet I was able to get my car

I didn’t have an appointment yet I was able to get my car in and fixed within an hour and a half. Great service!

Dealer response

Rich, thank you for the great review! We are thrilled to hear that you had a successful experience working with the West Hills Honda team. Drive safely, and we hope to see you back again down the road!

5.0

I love having my car in service at Honda!

I love having my car in service at Honda! All the Advisers are friendly! I had wonderful communication with Kily today! Thanks for everything!

Dealer response

It is truly our pleasure to serve you! Thank you for the five-star review and for trusting West Hills Honda with your business - we'll see you again next time!

5.0

Service Manager and service writers are terrific.

As always I received outstanding service from kily and the work was completed in a satisfactory and timely manner. I won't take my vehicles any place out.

Dealer response

Thank you for the great review! We are happy to have earned your business and we hope to see you again at West Hills Honda. Drive safely!

5.0

Great Sales Team!

Martin in sales was awesome as well as Charlie the sales manager. They made the car buying experience easy, low pressure and very knowledgeable. Will buy again from West Hills!

Dealer response

Mike - Thank you for the awesome review and for trusting West Hills Honda with such an important decision. We are so thrilled that Martin and Charlie were of such help to you throughout the process and helped make it easy and less stressful! Congratulations on the new car and we hope to see you again down the road!

5.0

Ryan, service Advisor, was very professional.

Ryan, service Advisor, was very professional. Appreciate his kindness and through explanations. Definitely made my experience positive.

Dealer response

Thank you for the 5-star review and shoutout to Ryan! We hope to see you again at West Hills Honda!

5.0

Kenneth Manning , my advisor was very efficient and

Kenneth Manning , my advisor was very efficient and professional. Very thankful for his service. Thanks

Dealer response

Thank you for the 5-star review! We are glad to hear that Kenneth has provided excellent service. He will appreciate the shoutout!

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