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Reviews

Average Ratings

4.8
1637 lifetime reviews. Includes reviews of INFINITI of Naperville from DealerRater.com
  • 10+++ Dealership!

    Infiniti of Naperville is a dealership I highly recommend. Our salesman Sean Pelkey was excellent. He answers all our questions and made sure we w...

    Dealer Response

    Hello "Happy Customer", Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to ...


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    Infiniti of Naperville is a dealership I highly recommend. Our salesman Sean Pelkey was excellent. He answers all our questions and made sure we were completely happy with our car. The service department is friendly and helpful. Christian the service manager was very patient in answering my questions about service and maintaining my new car. This dealership doesn't just want to sell you one car, they want you as a life long customer for Infiniti. Very happy with the experiences so far at Infiniti of Naperville!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello "Happy Customer", Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to assist with your vehicle needs. Sean does an excellent job and is truly an asset to the organization. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new vehicle. On behalf of Sean and the entire Infiniti of Napervile team we thank you for your business


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  • Fast and hassle free!
    March 23, 2017

    I had been looking for this particular car for over a year. Michael made the buying process friendly and efficient. I would definitely recommend t...


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    I had been looking for this particular car for over a year. Michael made the buying process friendly and efficient. I would definitely recommend this dealership.

    Does recommend this dealer

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  • Best deal around! Friendliest people!
    March 23, 2017

    They worked hard for my business and beat the Infiniti dealer from whom I usually leased. They had the car I wanted and made an offer I could not ...


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    They worked hard for my business and beat the Infiniti dealer from whom I usually leased. They had the car I wanted and made an offer I could not believe. The leasing process was seamless and streamlined. It was a pleasure working with their team. They always had my best interests at heart. The best car experience I ever had.

    Does recommend this dealer

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  • Great Experience , Great Dealer
    March 22, 2017

    After seeing a vehicle of interest via the internet and a further check of the dealership's used inventory web site for additional pictures I thou...


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    After seeing a vehicle of interest via the internet and a further check of the dealership's used inventory web site for additional pictures I thought a phone call was in order. I was transferred to Dale Morrone who listened and relayed my questions to Michael Swanson who promptly called me back with the answers and took some additional pictures. All this service led to a 1100 mile trip from Wyoming to the dealership to purchase the car. Sean Pelkey the finance / business person was pleasant, friendly and efficient. All the hard work got us back on the road for the trip home quickly and feeling like we were valued costumers. A Big Thank you to all involved .

    Does recommend this dealer

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  • BEST DEALER
    March 19, 2017

    I had a great experience buying my car and would highly recommend it. Joe my sales person was fantastic and so was Sean the finance person.

    INFINITI of Naperville

    The staff at Infiniti of Naperville cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for t...


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    I had a great experience buying my car and would highly recommend it. Joe my sales person was fantastic and so was Sean the finance person.

    Does recommend this dealer
    INFINITI of Naperville

    The staff at Infiniti of Naperville cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for the dealership recommendation. Joe Peters always works hard to meet any and all customer needs so it is wonderful to hear when his work is appreciated. Please stop by or give us a call if you have any future vehicle questions and of course we wish you happy/safe driving this spring!


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  • Potential customer
    March 18, 2017

    From the very first interaction with the online personnel to the first visit to the dealership, every single person was very professional and know...

    INFINITI of Naperville

    Infiniti of Naperville would like to thank you for your excellent review, perfect DealerRater score and of course your potential business. It is g...


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    From the very first interaction with the online personnel to the first visit to the dealership, every single person was very professional and knowledgable and friendly. No gimmicks, no pressure tactics were used, I felt that the prices were also very competitive and fair.

    Does recommend this dealer
    INFINITI of Naperville

    Infiniti of Naperville would like to thank you for your excellent review, perfect DealerRater score and of course your potential business. It is great knowing that you found our process to be professional and knowledgeable. We look forward to seeing you again in the future when you are ready to make a vehicle purchase and wish you happy/safe driving till then!


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  • Excellent service

    Bought a used SUV from Mark Schoeberlein! He is very nice, very helpfull, never felt pressured, easy transaction....very satisfied about the outco...

    Dealer Response

    Thank you for the outstanding review, the perfect Overall Rating and for purchasing your new vehicle from Infiniti of Naperville. We are very happ...


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    Bought a used SUV from Mark Schoeberlein! He is very nice, very helpfull, never felt pressured, easy transaction....very satisfied about the outcome from what I expected to be...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the outstanding review, the perfect Overall Rating and for purchasing your new vehicle from Infiniti of Naperville. We are very happy to hear that the time you spent with Mark Schoeberlein was enjoyable and that he was able to put you in your vehicle of choice. Please give us a call if you have any future questions and feel free to visit us again for any other vehicle purchasing needs. Happy and safe driving till we see you next!


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  • Bought a car

    Mark Schoeberlein was nothing but a help here at Infiniti his customer service was great ,ask for him when you stop in

    Dealer Response

    Infiniti of Naperville is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you hav...


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    Mark Schoeberlein was nothing but a help here at Infiniti his customer service was great ,ask for him when you stop in

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Infiniti of Naperville is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you have any future questions or issues and we hope to see you again. Thank you for the positive review and of course your new vehicle purchase. We wish you happy and safe driving this spring!


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  • Another great experience
    March 16, 2017

    My fourth car with this dealership and will go back for my fifth. I dealt with Randy Chin who was a very knowledgeable on the brand and was extre...

    INFINITI of Naperville

    Thank you from Infiniti of Naperville for the excellent review and for your continued business. We are very happy that you have chosen to continue...


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    My fourth car with this dealership and will go back for my fifth. I dealt with Randy Chin who was a very knowledgeable on the brand and was extremely patient with me throughout my process. I had a unique situation coming out of the lease and Randy was very patient and extremely helpful in finding the right fit for my new car. This is now my fourth car with this dealership and with the professionalism of Randy and his team I will be going back for a fifth when this lease is up. From beginning to end the process was smooth and easy whether it was with Randy the salesman, Sean in finance, or Dallas the delivery specialist. A top-notch dealership and professional employees all around .

    Does recommend this dealer
    INFINITI of Naperville

    Thank you from Infiniti of Naperville for the excellent review and for your continued business. We are very happy that you have chosen to continue to be a part of our dealership family and that all your experiences with Rand Chin have always been exceptional. We look forward to seeing you again in service and wish you happy/safe driving this winter!


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  • New Q50

    Painless buying process with Debbie on the internet quote and Mark with the onsite sales process. The process could not have been easier and all...

    Dealer Response

    Infiniti of Naperville would like to thank you for your excellent review, perfect Overall Rating and of course your business. It is great knowing ...


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    Painless buying process with Debbie on the internet quote and Mark with the onsite sales process. The process could not have been easier and all my questions were answered to my satisfaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Infiniti of Naperville would like to thank you for your excellent review, perfect Overall Rating and of course your business. It is great knowing that you found our process to be informative and easy. We look forward to seeing you again in the future and wish you happy/safe driving in your new Infiniti!


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