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Reviews

Average Ratings

4.9
1729 lifetime reviews. Includes reviews of INFINITI of Naperville from DealerRater.com
  • An excellent experience!

    We drove 3 hours after negotiations to this dealer. We found exactly what we were looking for and a fair price. The sales staff was great to work ...

    Dealer Response

    Infiniti of Naperville would like to thank you for your business and for the time you took out of your day to travel all the way to our dealership...


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    We drove 3 hours after negotiations to this dealer. We found exactly what we were looking for and a fair price. The sales staff was great to work with. Mark and Deborah were fantastic!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Infiniti of Naperville would like to thank you for your business and for the time you took out of your day to travel all the way to our dealership. It is wonderful to hear that you found our customer service to be beyond exceptional. Please give us a call if you have any future questions or issues and enjoy driving your new vehicle. From the entire Infiniti of Naperville staff, we wish you happy/safe driving!


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  • New QX60..!
    June 20, 2017

    Michael, Dallas and Paul made the car buying experience exceptionally easy and stress free.....great listeners and great people to work with! High...


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    Michael, Dallas and Paul made the car buying experience exceptionally easy and stress free.....great listeners and great people to work with! Highly recommend this dealership to anyone interested in buying/leasing an Infiniti..!

    Does recommend this dealer

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  • Fast and easy!
    June 19, 2017

    Adam was great to work with. He made the negotiation process very easy. We walked away feeling comfortable and very happy. I would definitely reco...


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    Adam was great to work with. He made the negotiation process very easy. We walked away feeling comfortable and very happy. I would definitely recommend him and the dealership to anyone looking to purchase a vehicle.

    Does recommend this dealer

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  • Adam is incredibly dedicated...
    June 19, 2017

    Adam Murczek is incredibly dedicated to his job in providing superior service. He immediately attended to my husband and I after we enter the dea...


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    Adam Murczek is incredibly dedicated to his job in providing superior service. He immediately attended to my husband and I after we enter the dealership and browsed the vehicles in the showroom. He was straight to the point, and gave us the impression he was not going to hassle us but allowed us to lead. However he definitely took the lead as we proceeded to test drive the QX60. Adam knows how to sale a car. In all of my years this experience I've not had a test drive of a car that left me feeling like I could drive for Nascar! If this is a new tool for demonstrating performance, I believe it is one that will continue to help in selling cars. In addition to the performance, Adam treated me to a full demo of the luxurious internal features. All in all the experience was great! I am looking forward to returning for the next step in this process.

    Does recommend this dealer

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  • Great to work with
    June 17, 2017

    Adam was very helpful, courteous, and extremely knowledgable. He took the time to explain everything about the vehicle, the dealership, and the IN...

    INFINITI of Naperville

    Thank you for the wonderful review of Infiniti of Naperville, for the perfect DealerRater score and of course for your Infiniti Q50 purchase. Adam...


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    Adam was very helpful, courteous, and extremely knowledgable. He took the time to explain everything about the vehicle, the dealership, and the INFINITI Q50 Hybrid features. Impressive car and fantastic sales service.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for the wonderful review of Infiniti of Naperville, for the perfect DealerRater score and of course for your Infiniti Q50 purchase. Adam Murczek is one of our many excellent Sales Professionals and we are always happy to hear when he can meet every need of his customers. Please give us a call if you have any future questions and our door is always open if you have any other vehicle needs. Thanks again and happy/safe driving in your new Infiniti!


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  • We are considering to buy vehicle next month
    June 17, 2017

    We are looking for a new Infiniti. Michael Jaquez was very knowledgeable, courteous,friendly sales person. He showed all features of car and spen...

    INFINITI of Naperville

    Thank you for your recent vehicle purchase from Infiniti of Naperville and for the positive review. It is wonderful to hear that Michael Jaquez wa...


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    We are looking for a new Infiniti. Michael Jaquez was very knowledgeable, courteous,friendly sales person. He showed all features of car and spent time explaining all pertinent features and aspects of car. If I was an owner of a car dealer ship, I would steal Mike for my dealer ship. I like his sincerity to work and perseverance to help customer.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for your recent vehicle purchase from Infiniti of Naperville and for the positive review. It is wonderful to hear that Michael Jaquez was able to put you in your ideal Infiniti and equipped you with all the information you were looking for. Please feel free to visit us again when your new car is ready for servicing. The staff at Infiniti of Naperville wishes you happy/safe driving.


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  • Great Experience
    June 15, 2017

    This Infiniti dealership was great! Went to just look at the Q60 (had a g37, which I loved) and ended up driving a brand new one home that same da...

    INFINITI of Naperville

    Infiniti of Naperville would like to thank you for your outstanding review and for the perfect DealerRater score. It is wonderful to hear that you...


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    This Infiniti dealership was great! Went to just look at the Q60 (had a g37, which I loved) and ended up driving a brand new one home that same day! John Schultz was a pleasure to work with, he answered all my questions, took care of any help needed, and coordinated the work I wanted to the car the same week I bought it! I will certainly return to see him when I am ready for my next car! Having this sort of service and help on a new car is refreshing and I only have good things to say about everyone who helped me that evening.

    Does recommend this dealer
    INFINITI of Naperville

    Infiniti of Naperville would like to thank you for your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with John Schultz was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent summer!


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  • Enjoyable Experience
    June 15, 2017

    It's our second time to visit there for a certified G37x. All the staff there are quite nice and ready to help. I was received by Michael Jaquez t...

    INFINITI of Naperville

    Thank you for the perfect DealerRater score and for continuing to be a part of our Infiniti of Naperville family. Please feel free to recommend Mi...


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    It's our second time to visit there for a certified G37x. All the staff there are quite nice and ready to help. I was received by Michael Jaquez this time and the whole process has been very smooth and professional. Very enjoyable experience. Highly recommended.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for the perfect DealerRater score and for continuing to be a part of our Infiniti of Naperville family. Please feel free to recommend Michael Jaquez and our dealership to any of your family or friends. From the entire Infiniti of Naperville staff happy and safe driving this summer!


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  • EXCELLENT EXPERIENCE THANKS TO Michael Jaquez, Dallas, Sean
    June 15, 2017

    We have never had an Infinity before, We were considering the lexus, toureg, and even the ford edge. We has already sat down at all three dealers...

    INFINITI of Naperville

    Here at Infiniti of Naperville we would like to thank you for the terrific review, the perfect DealerRater score, and of course your (Infiniti/veh...


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    We have never had an Infinity before, We were considering the lexus, toureg, and even the ford edge. We has already sat down at all three dealerships prior to visiting Infinity. It just so happened that Infinity was on our way to check back in with one of them. After spending time and speaking with Michael, my husband and I had already decided to ourselves that we would be paying Michael a visit first thing the next morning. With all the previous experiences that we had, which were not bad the bar had been raised!! Michael, and the others that we worked with through out the entire process was a game changer to say the least. KEEP THE LOYALTY PROGRAM, THE VALET SERVICE, AND REALLY APPLAUD THE KNOWLEDGEABLE SALES STAFF.! Sincerely, Bill & Sharrey Kulevich

    Does recommend this dealer
    INFINITI of Naperville

    Here at Infiniti of Naperville we would like to thank you for the terrific review, the perfect DealerRater score, and of course your (Infiniti/vehicle) purchase. We are very happy to hear that the service you received from Michael Jaquez went way above your previous dealership experiences. Feel free to give us a call if you have any future questions and happy/safe driving in your new Infiniti!


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  • Sparkling, helpful, great experience
    June 14, 2017

    Probably the cleanest, coolest dealership I have been in. Your dealership ought to be a branch for Tiffany's. Feels like a jewelry store. And Mike...

    INFINITI of Naperville

    Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville. It is always good to hear when our customers find o...


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    Probably the cleanest, coolest dealership I have been in. Your dealership ought to be a branch for Tiffany's. Feels like a jewelry store. And Mike was very helpful, friendly and enthusiastic about trying to make a deal work. Unfortunately I bought another car but my experience there won't be forgotten.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville. It is always good to hear when our customers find our buying process helpful and friendly. Please feel free to recommend our dealership to any of your family or friends, thank you for remembering us for any future vehicle needs and have a wonderful summer!


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