Reviews

Average Ratings

4.9
1899 lifetime reviews. Includes reviews of INFINITI of Naperville from DealerRater.com
  • Great Experience !

    I bought a car from out of state. Dealing over the phone was a simple process and way smoother than I thought it would be. When I arrived they had...

    Dealer Response

    Infiniti of Naperville would like to thank you for your business and for the time you took out of your day to travel all the way to our dealership...


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    I bought a car from out of state. Dealing over the phone was a simple process and way smoother than I thought it would be. When I arrived they had the car ready for me and everything else went smoothly. Everyone I met with was very friendly, I would definitely recommend this dealership to family and friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Infiniti of Naperville would like to thank you for your business and for the time you took out of your day to travel all the way to our dealership. It is wonderful to hear that you found our customer service to be beyond exceptional. Please give us a call if you have any future questions or issues and enjoy driving your new vehicle. From the entire Infiniti of Naperville staff, we wish you happy/safe driving!


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  • Great Experience, Amazing Sales Team
    November 21, 2017

    My boyfriend and I visited Infiniti of Naperville on Halloween, as my boyfriend is looking for a new car and was interested in the Q50 model. We w...


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    My boyfriend and I visited Infiniti of Naperville on Halloween, as my boyfriend is looking for a new car and was interested in the Q50 model. We were promptly greeted by Dan DuBois, who actually helped me purchase my Lexus GS 350 and my father lease his ES 350 almost two years ago at another dealership. I knew we were in good hands as soon as I saw him (and I'm quite jealous he is no longer at the dealership I deal with). Infiniti of Naperville has plenty in stock, and we were able to narrow down which cars to test drive right away. We weren't stuck there for hours and we were able to accomplish everything we wanted in a timely manner. If you are looking for an Infiniti, I would highly recommend this location and requesting to work with Dan. He's incredibly courteous, knowledgeable, and vowed to help my boyfriend find the right Q50 for him, keeping him updated on the latest models to come in to match exactly what he is looking for. He is always willing to go above and beyond before and after the sale to make sure you're being properly helped and 110% satisfied with your experience. I lost track of all the numerous times he's helped both my parents and I after we purchased our vehicles and is an absolute pleasure to work with.

    Does recommend this dealer

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  • Great experience, actually had fun!
    November 19, 2017

    We went in having never had an Infiniti before with low expectations of all car dealers. Alex Jaquez was our sales rep and was great to work with....

    INFINITI of Naperville

    At Infiniti of Naperville we want to thank you for your recent purchase, the excellent review and for becoming a part of our dealership family. We...


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    We went in having never had an Infiniti before with low expectations of all car dealers. Alex Jaquez was our sales rep and was great to work with. He was laid back and just went with the flow but answered every question we had and helped us find what we were looking for. Was very kind and didn't push us on anything. He even helped me fix my coat and hood as we walked out into the pouring rain. Paul Kay handled all of the financial and paperwork stuff. He could not have been nicer or have explained things better. By far the easiest and best car buying experience we have ever had. I would have stayed and hung out with these guys all day. Highly recommend this dealer and especially Alex and Paul. Insider tip: grab a chocolate chip cookie and check out all the cool technology in Paul's office.

    Does recommend this dealer
    INFINITI of Naperville

    At Infiniti of Naperville we want to thank you for your recent purchase, the excellent review and for becoming a part of our dealership family. We are very happy to hear that Alex Jaquez was able to put you in your choice Infiniti while answering all your questions. We look forward to seeing you soon in our service department, but until then the Infiniti of Naperville staff wishes you happy/safe driving!


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  • Satisfied customer
    November 18, 2017

    Excellent customer service, hassle free no pressure, very knowledgeable. Mark our sales guy was a pleasure to deal with. I Would definitely recomm...

    INFINITI of Naperville

    Thank you for the excellent review of Infiniti of Naperville and for your recommendation. We are very happy to hear what a wonderful time you had ...


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    Excellent customer service, hassle free no pressure, very knowledgeable. Mark our sales guy was a pleasure to deal with. I Would definitely recommend for anyone looking to buy new car

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for the excellent review of Infiniti of Naperville and for your recommendation. We are very happy to hear what a wonderful time you had while searching for your perfect vehicle with Mark Schoeberlein. Please visit us again soon when your vehicle is ready for service and enjoy driving your new Infiniti!


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  • Honest and Efficient
    November 18, 2017

    I appreciate John's responsiveness to my e-mail questions. He provided honest, clear, upfront information and did not play games. It was evident...

    INFINITI of Naperville

    Thank you for your recent vehicle purchase from Infiniti of Naperville, the wonderful review and the recommendation. We are very happy to hear tha...


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    I appreciate John's responsiveness to my e-mail questions. He provided honest, clear, upfront information and did not play games. It was evident to me that he understands the value of his customers time. Dallas did a great job explaining all the car features and made himself available if questions were to arise in the future. The entire experience was a breeze. I would recommend Infinity of Naperville to anyone!

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for your recent vehicle purchase from Infiniti of Naperville, the wonderful review and the recommendation. We are very happy to hear that the experience you had with John Schultz was both honest and upfront. Our service department looks forward to seeing you when your new Infiniti is ready for its first free oil change, but until then happy/safe driving during this holiday season!


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  • Great experience and I HATE buying a car!
    November 18, 2017

    I absolutely hate buying a car. My previous experiences have been so bad I always feel dirty. The entire experience at Naperville Infiniti was fan...

    INFINITI of Naperville

    Thank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville. We are very happy to hear that purchasing a new I...


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    I absolutely hate buying a car. My previous experiences have been so bad I always feel dirty. The entire experience at Naperville Infiniti was fantastic. We were in and out in less than two hours. I will be purchasing my next Infiniti here and HIGHLY recommend them. Ask for John Schultz . Dallas did a great job of walking us through the many options on the car.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville. We are very happy to hear that purchasing a new Infiniti with John Schultz was an experience that went above and beyond any of your previous dealership encounters. Please feel free to give us a call if you have any future questions or issues and we look forward to seeing you in again in service when your Infiniti is ready for its first free oil change. Thanks again and happy/safe driving this autumn!


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  • Great Customer Service
    November 16, 2017

    John Shultz and the finance manager provided me with my first good car buying experience in recent memory! John was open, honest and upfront thro...

    INFINITI of Naperville

    Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As...


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    John Shultz and the finance manager provided me with my first good car buying experience in recent memory! John was open, honest and upfront throughout the process. I highly recommend this dealership!

    Does recommend this dealer
    INFINITI of Naperville

    Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new vehicle!


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  • Easygoing
    November 15, 2017

    Mark Schoeberlein was very helpful and knowledgeable with the vehicles I looked at. He was very courteous and with a no pressure sales attitude de...

    INFINITI of Naperville

    Infiniti of Naperville is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you hav...


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    Mark Schoeberlein was very helpful and knowledgeable with the vehicles I looked at. He was very courteous and with a no pressure sales attitude definitely made this car buying process pleasant.

    Does recommend this dealer
    INFINITI of Naperville

    Infiniti of Naperville is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you have any future questions or issues and we hope to see you again. Thank you for the positive review and of course your new vehicle purchase. We wish you happy and safe driving this autumn!


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  • Amazing service!
    November 15, 2017

    I dreaded the whole car buying process, it took me 5 months to walk out of a dealership with a new purchase. Our car sales professional, Adam Murc...

    INFINITI of Naperville

    Thank you very much for the purchase of your new Infiniti from Infiniti of Naperville and in doing so becoming a part of our dealership family. It...


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    I dreaded the whole car buying process, it took me 5 months to walk out of a dealership with a new purchase. Our car sales professional, Adam Murczek, had a no pressure approach which kept us in his office. Thanks for the sweet deal on my new QX60, loving it!

    Does recommend this dealer
    INFINITI of Naperville

    Thank you very much for the purchase of your new Infiniti from Infiniti of Naperville and in doing so becoming a part of our dealership family. It is wonderful to hear that your buying experience was pressure free. Please come and visit us again soon when your vehicle is ready for its first oil change, but until then happy and safe driving this fall!


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  • Excellent buying experience
    November 14, 2017

    Walked in "off the street" because I had an interest in a particular used car they had listed on Cars.com. Dan was courteous and helpful and list...


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    Walked in "off the street" because I had an interest in a particular used car they had listed on Cars.com. Dan was courteous and helpful and listened to why/what I was looking for. Since I tend to be an educated buyer I took a day to do some final research and returned the following day to make the purchase. The dealership actually MADE ME an offer that was very close to what I was hoping to purchase the car for.....what a nice surprise and an easy way to get the deal completed quickly!! Walked through finance (enjoyed some cookies) and drove it home. I tend to buy a new car every couple of years and this has to be one of the best experiences ever. Thank you Dan and Sean. I could not be happier with my decision to purchase at your dealership. Dave G in Wisconsin

    Does recommend this dealer

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