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Reviews

Average Ratings

4.8
1592 lifetime reviews. Includes reviews of INFINITI of Naperville from DealerRater.com
  • 10+++ Dealership!

    Infiniti of Naperville is a dealership I highly recommend. Our salesman Sean Pelkey was excellent. He answers all our questions and made sure we w...

    Dealer Response

    Hello "Happy Customer", Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to ...


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    Infiniti of Naperville is a dealership I highly recommend. Our salesman Sean Pelkey was excellent. He answers all our questions and made sure we were completely happy with our car. The service department is friendly and helpful. Christian the service manager was very patient in answering my questions about service and maintaining my new car. This dealership doesn't just want to sell you one car, they want you as a life long customer for Infiniti. Very happy with the experiences so far at Infiniti of Naperville!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello "Happy Customer", Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Sean Pelkey to assist with your vehicle needs. Sean does an excellent job and is truly an asset to the organization. If there is ever anything we can do to assist with any aspect of your purchase, please contact us right away. We hope you have many trouble free miles with your new vehicle. On behalf of Sean and the entire Infiniti of Napervile team we thank you for your business


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  • 2015 Infiniti QX50

    Mark was great to work with. Very knowledgeable and very helpful. Sales team helped me get the best financing rate for my deal, went thru a few ba...


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    Mark was great to work with. Very knowledgeable and very helpful. Sales team helped me get the best financing rate for my deal, went thru a few banks, and I ended up with the best interest rate that was well below competitive dealerships. In my experience, easiest car purchase I've dealt with. Great staff.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience!
    February 18, 2017

    John Schultz was fantastic to work with. Very kind, knowlegible and easy to work with. I'm planning to recommend him to a close friend who is loo...


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    John Schultz was fantastic to work with. Very kind, knowlegible and easy to work with. I'm planning to recommend him to a close friend who is looking to purchase an Infiniti in the near future.

    Does recommend this dealer

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  • Purchase Q50

    Mark was outstanding and provided the best customer experience of any dealership. I would highly recommend Mark to others.


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    Mark was outstanding and provided the best customer experience of any dealership. I would highly recommend Mark to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience G37x
    February 17, 2017

    Dallas went above and beyond to help me with an issues I was having and explained to me how it works. Michael Swanson also did a amazing job by ma...


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    Dallas went above and beyond to help me with an issues I was having and explained to me how it works. Michael Swanson also did a amazing job by making me feel comfortable and making me feel very important. They both gave me great customer service!! I am very happy with my purchase on MY G37x. Thank you guys!!!

    Does recommend this dealer

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  • Good experience
    February 15, 2017

    Easy to work with, transparent process. John Schultz did a good job listening and breaking down the exact model/costs I was looking for. I am happ...

    INFINITI of Naperville

    Thank you for your recent vehicle purchase from Infiniti of Naperville and for the positive review. It is wonderful to hear that John Schultz was ...


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    Easy to work with, transparent process. John Schultz did a good job listening and breaking down the exact model/costs I was looking for. I am happy with the car and process.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for your recent vehicle purchase from Infiniti of Naperville and for the positive review. It is wonderful to hear that John Schultz was able to put you in your ideal Infiniti and equipped you with all the information you were looking for. Please feel free to visit us again when your new car is ready for servicing. The staff at Infiniti of Naperville wishes you happy/safe driving.


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  • Accessories purchase
    February 15, 2017

    Dallas went above and beyond to help me with an accessories/parts purchase AND helped explain an issue I was having. Super quick & fast service!

    INFINITI of Naperville

    Thank you for your wonderful review of Infiniti of Naperville, the perfect DealerRater score and of course your business. We are very happy to hea...


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    Dallas went above and beyond to help me with an accessories/parts purchase AND helped explain an issue I was having. Super quick & fast service!

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for your wonderful review of Infiniti of Naperville, the perfect DealerRater score and of course your business. We are very happy to hear that the experience you had with our dealership was helpful and incredibly fast. Please feel free to recommend our dealership to any of your family or friends and we look forward to seeing you again in the future. Thanks again and happy/safe driving in your new Infiniti!


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  • Infiniti Q50S
    February 13, 2017

    I took some time to write this review because I believe customer service only goes so far. I wanted to review the product Michael sold as well. Ab...

    INFINITI of Naperville

    Infiniti of Naperville cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy t...


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    I took some time to write this review because I believe customer service only goes so far. I wanted to review the product Michael sold as well. About a month after purchase I can say I got a great product, for a good value, thanks to the dealership and my salesman Michael. Michael was very knowledgeable about this vehicle and others I was potentially interested in. I found that the least expensive car was my best fit and I was never pressured into spending more than I wanted to.

    Does recommend this dealer
    INFINITI of Naperville

    Infiniti of Naperville cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Michael Jaquez and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville wishes you happy/safe driving!


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  • M37X demonstration and test drive
    February 12, 2017

    Adam was very helpful in demonstrating the features of the M37X that we test drove today. He was very knowledgeable and courteous and also very pr...

    INFINITI of Naperville

    Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville. It is always good to hear when our customers find o...


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    Adam was very helpful in demonstrating the features of the M37X that we test drove today. He was very knowledgeable and courteous and also very professional. We really appreciated his attention to detail.

    Does recommend this dealer
    INFINITI of Naperville

    Thank you for your outstanding review and perfect DealerRater score of Infiniti of Naperville. It is always good to hear when our customers find our buying process to be informative and courteous. Please feel free to recommend our dealership to any of your family or friends and have a wonderful winter!


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  • Very Quick and Refreshing Experience
    February 11, 2017

    We went to Infiniti of Naperville interested in looking for a new car...John Schultz was the Salesman who helped us. he was very helpful and patie...

    INFINITI of Naperville

    Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As...


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    We went to Infiniti of Naperville interested in looking for a new car...John Schultz was the Salesman who helped us. he was very helpful and patient with all our questions. We were in a bit of a rush and were very grateful for his speef and efficiency !! We will definitely recommend John and the dealership to our friends and Family.

    Does recommend this dealer
    INFINITI of Naperville

    Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new Infiniti!


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