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Vehicle was painted over RUST no help. Claim was that it was from the previous ownership. Rust bled through recently and I was told there was no help from... this dealership. Borderline Criminal.
James Zoller was an extremely patient and accommodating salesman. We weren’t in a hurry to buy a car because of his candid approach made us comfortable.... Michelle Johnson was efficient and made sure that we were understanding everything. We appreciate the entire staff.
Here is what have to say, these people are very nice, and even tho I have bad credit they were still willing to try and help me. Thank you for that. I... know what I am looking for. now I just gotta go find it. sorry you all couldn't get me the deal of a lifetime. Maybe when I raise my credit score. until then, have an awesome day..
I was looking for an expedition so we connected with our salesman, Kevin Fletcher. He was knowledgeable and very responsive. I recommend him to all my... family and friends for this reason.
I was recently in the market for a new F-150. I had a number of special requirements that I was looking for and wanted to work with a salesperson who was... knowledgeable and straightforward. I had been working with Suzi Cronin in the Service Department for several years and felt that she always had my back. Because of that relationship, I asked her to recommend a solid salesperson. I was successful. Kevin Fletcher listened carefully to what I wanted and searched long and far to find it. No pressure. Did his homework. Professional. No BS. I look forward to working with both Suzi and Kevin in the future.
Amazing place, I didn???t feel rushed or forced in any decisions, they answered all questions clearly and thoroughly. And I feel confident in my decision.... They were so very helpful and kind.
Great guy. A real thrill to work with. He works hard and knows his product. Lakewood ford dealership is terrible. Ill still go there to get my ford serviced.
I had rented a new Ford 250 to travel to California and pick up my horses - 2050 mile round trip. I have driven p up trucks before, but not a diesel. Was... advised by rental Co Agent that I would have to insert 2? small containers of Diesel fuel additive within the first 500 miles. Was confused about the process. Saw Lakewood from the highway decided to ask someone there about buying additive. Drove up and talked to employee Sam. Very friendly and approachable person. He checked with several knowledgeable people in the shop. It was determined that a gallon should be inserted and would last 5000 miles. That was promptly done. When I insisted in paying for the additive Sam said it was free. No amount of pressure worked in my wanting to pay. I was going to bill the rental agency. I told them that Lakewood is a great group of people. Their kindness and treating me like I was a valuable customer, when I was not, was a thermometer of their approach to customer satisfaction. If you are looking for a Ford car or service I strongly suggest you go to Lakewood. They made not only my day, but my trip. Shannon Sylvia Blaine, Wa
Kevin gave me no pressure. Recommend him 100%. Always there for me and any issues with my truck. No complaints for this gentleman. Now I have had my truck... almost 6 months.
All of the staff is very kind and personable. They made my car buying experience better than ever before. They gave me an excellent deal and worked hard... with me to get my interest rate to a very very reasonable % . Not only did I get an amazing deal and a car that I really liked I had a great time doing so. I would definitely recommend purchasing your next vehicle here.