Reviews

Average Ratings

4.4
228 lifetime reviews. Includes reviews of Lakewood Ford from DealerRater.com
  • Great Connnection

    I ended up going with another dealership due to partnership with my loan group. My experience with Lakewood Ford leading up to my appointment was ...


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    I ended up going with another dealership due to partnership with my loan group. My experience with Lakewood Ford leading up to my appointment was phenomenal though. Consistent follow up, clear communication, and great understanding when I chose another dealer!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Infiniti

    Waiting for follow through of nav install and tires. That will determine my overall rating.

    Dealer Response

    Sheldon, Your satisfaction is very important to us. We appreciate your business; please let me know if there's anything you need assistance with...


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    Waiting for follow through of nav install and tires. That will determine my overall rating.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sheldon, Your satisfaction is very important to us. We appreciate your business; please let me know if there's anything you need assistance with. Best, Jeremiah Visaya Operations Manager jvisaya@lakewoodford.net 253-474-0511


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  • GREAT EXPERIENCE WORKING WITH LAKEWOOD!

    I recently worked with Josh Kelly at Lakewood Ford. He was extremely honest, focused and attentive during the entire process. I wholeheartedly a...

    Dealer Response

    Alex, thank you for taking the time to leave us this great review! Josh will be glad to hear how much you appreciated his honest, attentive, and c...


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    I recently worked with Josh Kelly at Lakewood Ford. He was extremely honest, focused and attentive during the entire process. I wholeheartedly appreciate his responsiveness when I had questions about the vehicle I eventually purchased from him! As a sales man, I believe Josh to be 'in a class by himself! Lakewood Ford is better for having him on their team! My next Ford F-150 will be purchased from Josh and Lakewood Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alex, thank you for taking the time to leave us this great review! Josh will be glad to hear how much you appreciated his honest, attentive, and communicative service. We endeavor to provide that kind of courteous and professional care. We look forward to seeing you in the future. Please feel free to let us know if there is anything we can do to improve our service.


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  • Down with Lakewood Ford

    Vultures ready to rip you off and get every thing out of you they can. Stay away from this place. So many other options out there. Not recommend ...


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    Vultures ready to rip you off and get every thing out of you they can. Stay away from this place. So many other options out there. Not recommend this place to anyone.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Beware of the lack of Service in the "Service" department
    April 27, 2017

    Beware when purchasing a vehicle at Lakewood Ford that the service that will be done by them during the time that you own your vehicle will be les...


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    Beware when purchasing a vehicle at Lakewood Ford that the service that will be done by them during the time that you own your vehicle will be less than satisfactory. I have purchased numerous vehicles from this company and sent many friend and family here as well to buy vehicles but the company falls short when it comes to service of your vehicle. They are unable to repair most items the first time they make an attempt to fix your car and then require additional diagnostic fees and additional repair costs each time you bring your vehicle back stating that some other additional part has now failed. I had the air conditioning system in my 2011 Ford Fusion discharge in my garage and had the refrigerant pumped through my house. This happened while the car was still under extended warranty so supposedly the entire system was evaluated and the condenser was replaced, system recharged. Now I go to use my A/C yesterday and it doesn't work, the service department diagnosis the problem and low and behold a fitting on one of the hoses from the hard line to the rubber hose is bad so it will now cost $750 to have fixed. I find it funny that they did not find this issue when pressure testing the system when it was fixed before. This is not to mention that as soon as the Fusion is fixed I will be taking my 2011 Ford Explorer back in to have it fixed because for the 5th time in less than 1.5 years the airbag light has come back on. Save yourself the trouble and buy from a dealership that has a competent service department that doesn't justify their existence by price gouging their customers.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service
    January 4, 2017

    Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, Yo...


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    Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, You need an Oil change right? I said how did you know and she replied, because I have seen you in awhile. Now this is personal service!!!. I have come in with a tail light out and the technician fixes it on the spot and I only pay for the bulb. When the car has need more lengthy service, Suzi always manages to find me a loner car. When I do come in for minor service and wait, they have an incredible waiting room with free WiFi and a big screen TV. Please a large window that looks out onto the service floor where you can watch you car being taken care of. They have nice easy chairs, table and even a computer work bench. Free coffee and Popcorn. This is The Best car Service Department I have ever dealt with.

    Does recommend this dealer
    Came in for service or repair

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  • Car buying and service
    December 30, 2016

    Very professional and exseptional staff. This is my second purchase from this establishment and I can't not be pleased or more satisfied with my o...


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    Very professional and exseptional staff. This is my second purchase from this establishment and I can't not be pleased or more satisfied with my overall experience.

    Does recommend this dealer

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  • Pre-owned vehicle inquiry

    I sent an inquiry for a pre-owned vehicle and did not receive a response. This was roughly two weeks before the Christmas holiday. I eventually fo...

    Dealer Response

    Jeff, We apologize fro the inconvenience. Please contact me directly if I can still assist you. bhamilton@lakewoodford.net Regards, Boyd Hamilton


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    I sent an inquiry for a pre-owned vehicle and did not receive a response. This was roughly two weeks before the Christmas holiday. I eventually found information on the vehicle through other websites.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeff, We apologize fro the inconvenience. Please contact me directly if I can still assist you. bhamilton@lakewoodford.net Regards, Boyd Hamilton


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  • The best customer service!
    December 21, 2016

    I purchased my car from Lakewood Ford several years ago. It was the most pleasant car buying experience I've ever had. In the years since, I've al...


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    I purchased my car from Lakewood Ford several years ago. It was the most pleasant car buying experience I've ever had. In the years since, I've always had my vehicle serviced there. They have consistently provided superior customer service and I wouldn't go anywhere else!

    Does recommend this dealer
    Came in for service or repair

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  • Quick and Painless!

    My experience was overall an excellent one! The staff was kind and helpful to my needs and treated me very respectfully. We came to a pretty easy ...


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    My experience was overall an excellent one! The staff was kind and helpful to my needs and treated me very respectfully. We came to a pretty easy agreement and they were able to provide everything that i asked for! I will definitely refer any of my family or friends that are in search of a new or used vehicle to Lakewood Ford

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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