Reviews

Average Ratings

4.8
78 lifetime reviews.
  • Go to Larson VW and ask for Annie!

    Annie was great! When we first met with her in the morning we had scheduled meetings with other dealerships in the afternoon, but she was so grea...

    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer servic...


    Show Full Review

    Annie was great! When we first met with her in the morning we had scheduled meetings with other dealerships in the afternoon, but she was so great at working with us we truly believe that she had our best interests in mind. So we cancelled our other appointments and stuck with her. That was the best decision as she was honest about the sale process and worked hard for us to find the one car that we loved. I would recommend Annie in a heartbeat! I've already passed along her name and the Larson group to everyone who's asked about our new car. Thanks Annie for our first great car buying experience! It's hard to find honest car salesmen these days, but Annie has it down! She's a keeper, don't let her go!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Annie made such a great impression on you. Congratulations on your new vehicle and welcome to the Larson family.


    Hide Full Review
  • Great service easy to talk to .

    Very accommodating ,I phoned first after seeing on line the car I wanted. No problem getting an appointment right away,to see the car and test dri...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Janice! We truly appreciated the opportunity to earn your busine...


    Show Full Review

    Very accommodating ,I phoned first after seeing on line the car I wanted. No problem getting an appointment right away,to see the car and test drive it. I knew what I wanted ,and everyone worked with me to make that happen.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Janice! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.


    Hide Full Review
  • Larson Service

    The total experience was great! We appreciate Deisy and the Jon she does making sure we’re taken care of, takes excellent car of our cars


    Show Full Review

    The total experience was great! We appreciate Deisy and the Jon she does making sure we’re taken care of, takes excellent car of our cars

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Wonderful experience with AMAZING staff.

    I HIGHLY RECOMMEND going to Larson VW. The staff there are all WONDERFUL people! They all worked VERY HARD in getting me approved for a BRAND NEW ...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Christine! We truly appreciated the opportunity to earn your bus...


    Show Full Review

    I HIGHLY RECOMMEND going to Larson VW. The staff there are all WONDERFUL people! They all worked VERY HARD in getting me approved for a BRAND NEW CAR! It may have taken a couple days to have everything figured out but it was all worth the wait. Thank you TAYLOR, GARY, DAVID and JAKE for doing all you can do in helping me get into a BEAUTIFUL NEW CAR! You all are AMAZING! Thank you so much for the wonderful experience and customer service. Thank you for making me a REALLY HAPPY GIRL!!! I love my new 2017 VW Jetta! You guys really made it happen for me and I am soooooo THANKFUL!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Christine! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.


    Hide Full Review
  • great assistance from Service advisor. good workma

    great assistance from the service advisor, good workmanship. service on part failure was great. very helpful when new part failed.

    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer servic...


    Show Full Review

    great assistance from the service advisor, good workmanship. service on part failure was great. very helpful when new part failed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Volkswagen Team


    Hide Full Review
  • VW Tacoma

    I like the car, but I felt like they were over charging me, then I was there hours after I wanted to leave.

    Dealer Response

    We are so sorry to hear about your experience and we would like to hear more about it! A member of our customer care team would like to speak with...


    Show Full Review

    I like the car, but I felt like they were over charging me, then I was there hours after I wanted to leave.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so sorry to hear about your experience and we would like to hear more about it! A member of our customer care team would like to speak with you so we can better our customer service! You can reach them at 253-671-6405 or by email at customerservice@looklarson.com. Thank you and we hope to hear from you soon!


    Hide Full Review
  • Out of towners saved by Larson!!!

    The service department was so sympathetic to our plight. We were on our way to a wedding that my husband was to officiate...plus we had packed a ...

    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer servic...


    Show Full Review

    The service department was so sympathetic to our plight. We were on our way to a wedding that my husband was to officiate...plus we had packed a lot of promises to see family and friends in gig harbor, Bremerton and port ludlow in between. Your representatives helped us get a rental car, explained the problem and after a few days fixed the car. They were patient, well informed and kind. On top of the great desk service, the mechanic spent a significant amount of time explaining what he found, what he did to fix the problems and then answering our multiple questions. Again, he was patient, well informed and never appeared "put out" by our questions. We are currently on the second week of our three week trip and...so far...so good...thanks to Larson VW!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Volkswagen Team


    Hide Full Review
  • Good service

    The best part was no charge for the services received. Staff was helpful and friendly. You require 20 words, so I'll ramble now....

    Dealer Response

    Matthew, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our team has taken such great car...


    Show Full Review

    The best part was no charge for the services received. Staff was helpful and friendly. You require 20 words, so I'll ramble now....

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Matthew, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!


    Hide Full Review
  • Great service!!

    Expediency and professionalism. Daisy took great care of me while I had my jettawagon tdi in for 2 days. She immediately offered a rental car and ...

    Dealer Response

    Kerstin, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Deisy has taken such great care o...


    Show Full Review

    Expediency and professionalism. Daisy took great care of me while I had my jettawagon tdi in for 2 days. She immediately offered a rental car and stayed after hours to deliver my fixed vehicle. Great service!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kerstin, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Deisy has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!


    Hide Full Review
  • Excellent Service

    Very Courteous & professional service. Very thankful that Dan & Eileen were persistent in tracking down the electrical problem with my Touareg. Al...

    Dealer Response

    Burke, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Dan and Eileen has taken such great...


    Show Full Review

    Very Courteous & professional service. Very thankful that Dan & Eileen were persistent in tracking down the electrical problem with my Touareg. Also very thankful for the gratitude & discount everyone gave me for my military service. Top notch service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Burke, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Dan and Eileen has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!


    Hide Full Review