Fitzgerald Auto Mall Wheaton

Reviews

Average Ratings

4.3
28 lifetime reviews.
  • The Fitz Way

    Who hasn't seen Jack Fitzgerald's dealerships and TV ads??? As a long time local I have seen them all. I spied a used vehicle online at Fitzgerald...

    Dealer Response

    Thank you for taking the time to post. We are glad you had such a great experience! Enjoy your vehicle! George Sydnor Gen. Sales Mgr


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    Who hasn't seen Jack Fitzgerald's dealerships and TV ads??? As a long time local I have seen them all. I spied a used vehicle online at Fitzgerald Auto and called the dealership to arrange a test drive. The salesperson was very helpful and I drove the car that afternoon. After deciding to buy, the salesperson helped me make the financing arrangements I needed, which was a huge plus for me. I've had the car for a month now and it is very nice. I trust their selection and they were most pleasant to work with. A very positive buying experience.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to post. We are glad you had such a great experience! Enjoy your vehicle! George Sydnor Gen. Sales Mgr


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  • Repair your car ? Bad idea !!!!

    I had a service in here last three weeks to repair my car from the accident. After the day that I came back to pick up my car, I can't even put in...


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    I had a service in here last three weeks to repair my car from the accident. After the day that I came back to pick up my car, I can't even put in a word how badly I feel about the service that they I have done to my car ! I can still see the crashed in my back car bumper, my back truck is make noise every time I open it and more and more! I complained to the manager and they said that was not cover from the insurance ?? So what did you repair my car ? and Why my car getting worst than before I brought to the shop ??? They said that they will give me a call but they never did until now which is three weeks after ! Don't come here if you don't want to lose your money and lose a time !!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Friendly and helpful staff

    They staff was very helpful and friendly. They really worked hard to earn my business. I didn't end up buying a car, but it wasn't due to the st...

    Dealer Response

    We appreciate your honest review! At Fitzgerald we are here to serve you and that means supporting your decision for what is best for you. We can'...


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    They staff was very helpful and friendly. They really worked hard to earn my business. I didn't end up buying a car, but it wasn't due to the staff. I just decided to wait a while to save more money so that i can get the car i want, not just a car i could afford. When i am ready to purchase i would go back.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We appreciate your honest review! At Fitzgerald we are here to serve you and that means supporting your decision for what is best for you. We can't wait to see you when you're ready to buy your dream car!


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  • My initiative to write a review.

    This is my second time to buy or tread in a Toyota rav 4 2005 model with Ford fusion 2012 model in this company. Wow ! it is really awesome that t...

    Dealer Response

    Geta, thank you so much for sharing such a kind review about our team here at Fitzgerald Wheaton! We loved helping you get the best rate for your ...


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    This is my second time to buy or tread in a Toyota rav 4 2005 model with Ford fusion 2012 model in this company. Wow ! it is really awesome that there are professional customer service at wheaton site who really taking care of me when i buy the ford fusion car.On this very busy day (August 4,2017),the expert team of Mr Emmanual and John Sanami, did an amazing job to speed up the purchasing process with Kensington financial inc and delivered the car to me on time. They communicated with me what they were doing and i was surprised there adorable knowledge about the credit development to minimize the interest rate for the purchasing process that i was not aware of. I am very satisfied with their expert and the wheaton administrative crew too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Geta, thank you so much for sharing such a kind review about our team here at Fitzgerald Wheaton! We loved helping you get the best rate for your car possible and hope you are enjoying your new Fusion. Give us a call should you need anything and please drive safely! 301-933-7400


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  • Auto Body Shop

    Excellent job on car repair and buffing out some scratches.

    Dealer Response

    So happy the body shop could assist with the repairs to your car Dennis! We appreciate your business and hope to see you again.


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    Excellent job on car repair and buffing out some scratches.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So happy the body shop could assist with the repairs to your car Dennis! We appreciate your business and hope to see you again.


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  • Great Service

    I have used several auto repair centers in the Silver Spring, Md area for a number of years and I am very glad to have found Fitzerald auto servic...

    Dealer Response

    Mr. Hall, thanks so much for your feedback! We are glad you find Paul has remarkable as we do. Thanks for choosing the FitzWay and drive safely!


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    I have used several auto repair centers in the Silver Spring, Md area for a number of years and I am very glad to have found Fitzerald auto service in Wheaton, Md. In particular Mr. Paul Kress, He was courteous and professional. Although I have had very positive interaction with other personnel at the service center.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mr. Hall, thanks so much for your feedback! We are glad you find Paul has remarkable as we do. Thanks for choosing the FitzWay and drive safely!


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  • Great Service

    No one wants to pay for car repairs; however, you must take care of your car for your car to take care of you. Fitzgerald of Wheaton runs an hones...

    Dealer Response

    Hi, Sherry! Thanks so much for the 5 star rating! We really value our customers and are so happy you had a lovely experience! Hope to see you in a...


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    No one wants to pay for car repairs; however, you must take care of your car for your car to take care of you. Fitzgerald of Wheaton runs an honest and professional car service business. They explain what needs to be fixed immediately and what can wait. Some repair shops out there tell you that everything needs to get repaired right away. They are professional and I would highly recommend this service shop to everyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Sherry! Thanks so much for the 5 star rating! We really value our customers and are so happy you had a lovely experience! Hope to see you in again.


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  • Trusted service

    I brought in my Suzuki for recall repairs, as well as some other non-warranty issues. Sean, the service rep, was very helpful. He took the time to...


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    I brought in my Suzuki for recall repairs, as well as some other non-warranty issues. Sean, the service rep, was very helpful. He took the time to explain everything needed to be done. In fact, while waiting in the customer service area, I noted that he came in to give a very detailed account to another customer, clearly explaining which repairs are really not necessary at this point. His honesty was very reassuring.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service and experience!

    Sean Bennett in service worked with me the entire time my car was there. He was so courteous and professional. The only complaint I have is the ac...


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    Sean Bennett in service worked with me the entire time my car was there. He was so courteous and professional. The only complaint I have is the accessability to the entrances for handicapped people. I recently had back surgery and have a very HARD time getting around. Going from the service center , where there is NO rest room, up the hill to the show room to go to the bathroom is ridiculous. After going up the hill I had to climb steps to get inside. Also the drinks, snacks, etc. were down a long flight of steps, which I couldn't do. I was there several hours the day I dropped my car off. On the upside, during all this manuvering around, I will say that Sean called for a ride to take me to the top of the hill ( I could not walk it!) The driver let me off near the steps and as I was trying to decide if I could get up them, a really NICE salesman carrried my purse and tote bag for me and lead me to the rest room. (I wish I could remember his name....so nice!) My car was there over a week and Sean arranged for a loaner for me. When I came back to pick up my car, Sean took care of all the paper work quickly and called the rental office and asked for someone to come down to the service center so I could return my rental. I appreciated this SO much as this kept me from going up the hill again and doing the steps. Everyone one that I encountered there was so kind but Sean really represented Fitzgeralds in the way I feel people should be treated as consumers! And that kind of service is very hard to come by these days!! Thanks and please try to address the issues of folks who need entry ramps and a rest room on the service level! Catherine Sears

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    They have a great service department. The service staff is courteous and team appears to be very cost effective also. The service senior advisor t...


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    They have a great service department. The service staff is courteous and team appears to be very cost effective also. The service senior advisor that I work with is Sean B and he always is super helpful an is very knowledgeable about my Suzuki. I feel the service department is worth my trip from Virginia to get my car serviced by an experienced mechanic and I would recommend this place to all.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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