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I had an appointment for my 5,000 oil change, which I might add, I was forced to purchase when I bought my car. This included a tire rotation and inspection.... I arrived early, they said no problem, and took my car to the back. 2 and 1/2 hours later I get my car. I have 2 more oil changes I was forced to purchase, but I will never go back there again.
Thank you for leaving a review. We appreciate your feedback and will be informing managers about the issue you had. Have a great rest of the day.
I want to compliment on the sales rep Katie Rustman. She was very patient with my wife and I. We were showed over 6 vehicles in our price range. She was... very atuned in want we wanted and showed the utmost proffsonlison.
Thanks so much for giving us a fantastic score! Have a good one Robert!
My service was excellent from start to finish. I was well informed of everything that needed to be done with my vehicle and the duration of my visit was... as short as possible
Thank you for taking the time to leave a review with us Denise! Have a great day and thanks for coming in.
We purchased a new 2017 Honda Pilot. Scott Shutton was our sales man. Scott did an outstanding job answering all our questions and presenting the car... to us. Scott also had great working knowledge of all the functions the Pilot had. The finance guy I believe his name was Frye was great to work with. He was very polite and helpful. He made the paper work a very easy process. The sales manager I can't say the same about. I believe his name was Cliff. We were dealing with him on the price and at first they couldn't do what we wanted-$33,500(out the door for the deal). We left. An hour goes by and my wife gets a call from Cliff asking if we would go $34,038.00. My told him make it 34,000 even and we will buy it. Cliff agrees on the phone to those terms. Once we start signing papers we realize that they are charging us 34,160.00 + or - a few dollars. I know it isn't much more in the overall picture, but its the principal that he told us 34,000.00 even. Frye(finance guy) made it right and we bought the car. Other than that issue the buying experiance went good.
Wade, thanks for taking the time to write us a 5 star review. We're happy you had an enjoyable experience and hope your week goes well.
Abel and Gabriel were wonderful to work with. Their knowledge, professionalism, and willingness to spend the time kept our car deal local, at Bud Clary.... Even after the sale, both have been extremely receptive in continuing to answer our questions. Fry was also really efficient and helpful in the financing phase of the deal. This car buying experience has been enjoyable for our family. Thanks to you all.
Thank you for coming to see us and leaving such a generous review Anne!
It was a good experience dealing with Bud Clary and associates.
Samuel, thank you for taking the time to fill out a review and for giving us 5 stars. We appreciate you coming in. Have a great day.
Alex Martinez was excellent as a salesperson. He was knowledgeable about vehicle and was able to answer our questions as well has show us everything unique... about the vehicle.
Debbie, Thank you for your business. We hope you enjoy your new vehicle.
I purchased my first brand new vehicle (2017 HR-V EX-L Navi) here. I recently moved to Moses Lake after finishing my master's degree and landing a job... in the area. This is the only Honda dealership in the Moses Lake area, and they took care of me very well.
James, Thank you for your purchase and trusting us with your very first car buying experience.
Very nice signing me in when I arrived and they kept informed as to what was being done to my Pilot, work done in a timely manner!
Thanks for the nice review!
Was searching for a particular vehicle. Discussions over the phone were helpful and additional photos were sent. Would consider working with them in the... future.