AutoNation Volkswagen Spokane

Reviews

4.9 out of 5 4.9
103 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 10, 2018

    I had a great experience with David and other staff. Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 9, 2018

    I see value in the work these guys do for me. Thanks a bunch!

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    Came in for service or repair
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  • March 15, 2016

    I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when car... shopping. Knowing my limits, Brian and his sales team/management knew exactly where to direct my attention, with no pressure to "sell me more." The entire process, after making contact, was completed in less 2.5 hours. I've never had such a clean, professional and stress-free buying experience, and look forward to referring friends and family. I will continue support Autonation VW and the Autonation team for all future vehicle purchases.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for... you, please give us a call. Safe (and fun) driving!

  • 4.0 out of 5
    August 10, 2018

    I bought my Volks Bettle in 2012 and up until yesterday everything was good. Yesterday was different. I went in to get the car lube and oil change and... they told me that the car needed new brake fluid. I already had been there an hour and it would be 45 minutes more so I said ok. Then about an hour later they came and said that they couldn't do it because no machine available or the mechanic couldn't, then she told me the fluid wasn't really that dirty I could probably go with out. They should of told me right away the problem. So were they just out to get more money or what? They did me the lube and oil free.

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    Came in for service or repair
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  • 5.0 out of 5
    August 10, 2018

    They did everything they promised and in a timely manner.

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    Came in for service or repair
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  • 5.0 out of 5
    June 24, 2018

    The service advisor was outstanding and did all she could to try to deal with fixing the NAV system. VW's process is inefficient though. Not her fault.... The oil change was great with the wash. The issue was the oil was not completely filled and on our road trip the next day I had to find a dealer to get the appropriate oil to add .5 liter to get out of the B zone in the manual. Not sure if the car ate oil or the tech did not check after filling and waiting the extra minute. Otherwise I would have rated a 5.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 30, 2018

    Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch.... Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 26, 2017

    Very good service on my Passat. Had my air bag replaced and my tires rotated

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    Came in for service or repair
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  • 5.0 out of 5
    September 18, 2017

    they were great, this was the first brand new car we have ever bought and they didn't pressure us plus the worked with us on the price. we bought a 2018... Volkswagen Atlas. Jordan was our salesman. he was great. no pressure, relaxed, I left to take care of my kids a couple of times and he got all of the paperwork ready while I was gone and texted me with updates. I will go back next time.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2017

    Excellent - staff is friendly and professional. I was able to get my work done the same day. They even detailed my car for free!

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    Came in for service or repair
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