AutoNation Volkswagen Spokane

New 888-255-3037 Dealer Website
Used 877-627-1411 Email Dealer
Service 866-375-2681

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Reviews

Average Ratings

4.8
93 lifetime reviews.
  • Experience Like No Other

    I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when...

    Dealer Response

    We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do...


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    I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when car shopping. Knowing my limits, Brian and his sales team/management knew exactly where to direct my attention, with no pressure to "sell me more." The entire process, after making contact, was completed in less 2.5 hours. I've never had such a clean, professional and stress-free buying experience, and look forward to referring friends and family. I will continue support Autonation VW and the Autonation team for all future vehicle purchases.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


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  • Sales: Great, Service: Mediocre

    In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment w...


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    In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Fantastic experience!

    Excellent every step of the way. Couldn't have been more happy with the experience.


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    Excellent every step of the way. Couldn't have been more happy with the experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Love My New Jetta!

    Thanks to Just and VW for making my experience pleasant and quick. I recommend this dealership!


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    Thanks to Just and VW for making my experience pleasant and quick. I recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Horrible After the Sale Customer Service

    Ive bought several cars from this dealership, I've went back in with those vehicles I've been ignored, treated poorly, and had an overall horrible...


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    Ive bought several cars from this dealership, I've went back in with those vehicles I've been ignored, treated poorly, and had an overall horrible after the sale experience. Once the sale of the vehicle is over then you are no longer important to them. Yes you may get exceptional service the day you buy, but after the keys are in your hand and the money in theirs, they don't care. My advice, go somewhere else.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Thank You Justin - a real gem.

    Justin is and has been incredibly patient and personal. He fully understands and cares for my needs while searching for the "perfect" car. He full...


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    Justin is and has been incredibly patient and personal. He fully understands and cares for my needs while searching for the "perfect" car. He fully demonstrates a stress free purchase. Thank you Justin!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Amazing Service

    Justin Johnson was amazing! I had no idea what kind of car I wanted, I had a list of must haves but that was about it. I told him what all I wante...

    Dealer Response

    We are pleased to hear of your experience with Justin. Customer service and professionalism are of great importance to us, and we are happy you we...


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    Justin Johnson was amazing! I had no idea what kind of car I wanted, I had a list of must haves but that was about it. I told him what all I wanted and he pointed me in the right direction. We love our new subaru! I was very indecisive on when I wanted to purchase, but he was never pushy. We worked numbers after numbers to get the deal that we wanted. I would recommend him to anyone! Thank You Justin!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear of your experience with Justin. Customer service and professionalism are of great importance to us, and we are happy you were well taken care of in your dealings at our location. If you ever need help, just give us a call. Happy motoring!


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  • Justin Johnson - Professional and Honest.

    I went to AutoNation Volkswagen looking for a 2015 Passat. I was greeted promptly upon arriving by Justin, and he quickly located 3 different cars...


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    I went to AutoNation Volkswagen looking for a 2015 Passat. I was greeted promptly upon arriving by Justin, and he quickly located 3 different cars that matched the description of what I was looking for. He treated me with respect and I soon felt very comfortable dealing with him. I was pre-approved for an auto loan from my bank before I went shopping for cars. Justin informed me that he could probably get me a better interest rate through another lender, and I was pleasantly surprised when he actually did just that. The whole buying process went smoothly with no problems. The price of the car that I decided to buy was fair, and I did not feel like I needed to negotiate. When it comes time to trade in my Passat for a new model in about 2 years, I definitely will return to AutoNation Volkswagen. I hope that Justin Johnson is still working there when that time comes, because I trust him and he made the buying experience fun and stress free.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Brian Gustavsen

    My buying experience due to Brian Gustavsen was amazing! He is a no pressure no hassle kind of guy with your best intrests as his main concern. I ...

    Dealer Response

    We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!


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    My buying experience due to Brian Gustavsen was amazing! He is a no pressure no hassle kind of guy with your best intrests as his main concern. I was truly impressed with him and the dealership as a whole!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!


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  • Justin Johnson

    Justin Johnson made everything about my car buying experience perfect. He found the perfect car for me. He's a really nice guy and I would recomme...

    Dealer Response

    Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.


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    Justin Johnson made everything about my car buying experience perfect. He found the perfect car for me. He's a really nice guy and I would recommend him to anyone else who is looking for a new or used Volkswagen. Though I ended up not buying a Volkswagen, I could not be happier with my purchase. I will say I could not have asked for a better salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.


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