Morrison Auto Group

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  • 4.0 out of 5
    Poor followup on service checklist
    March 3, 2013

    The sales force was very helpful and knowledgeable, but there was a disconnect regarding our request that they fully inspect the used Jeep we bought b...efore we picked it up. The windshield was cracked and needed replacement, and we wanted to be sure everything else was in great condition. We ended up having to pay for the new windshield, and after we picked it up, the rear window sprayer was spraying into the car because the supply hose was disconnected. We had to take it back for service, and they charged my wife for the service call. When I complained, they refunded the service charge, but they should have discovered this problem before delivery and they should never have charged us in the first place.

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback and please know that at Morrison Auto Group we strive to provide the best service to every customer that walks through our... doors. We apologize for any inconvenience that may have been created and after further looking into the matter, made sure our Service Department went above and beyond to correct this problem. We appreciate your business and look forward to working with you in the future. Our Sales team member, John, will be in touch to further answer any questions you might have.

Morrison Auto Group
935 Gambell St Anchorage, AK 99501
New (907) 272-5522
Used (907) 272-5522
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