DARCARS Chrysler Dodge Jeep Ram of Silver Spring

New 877-724-6604
Used 877-724-6604 Email Dealer

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Reviews

Average Ratings

3.6
63 lifetime reviews. Includes reviews of DARCARS Chrysler Dodge Jeep Ram of Silver Spring from DealerRater.com
  • Smooth sailing

    I drove almost 200 miles to buy my Charger and they made it worth it. Gave me bottom line price and dealt with my trade before I even got there. S...


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    I drove almost 200 miles to buy my Charger and they made it worth it. Gave me bottom line price and dealt with my trade before I even got there. Showed up and the car was ready, in all about a hour and I was on my way. No problems, best buy I every made. Thanks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Jeep purchase
    March 20, 2017

    Best experience I have ever had buying a car . Mark Russel and his team were great. Smooth, fast hassle free transaction- i definitely recommend ...

    DARCARS Chrysler Dodge Jeep RAM of Silver Spring

    It's our pleasure to assist! Thank you so much for sharing!


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    Best experience I have ever had buying a car . Mark Russel and his team were great. Smooth, fast hassle free transaction- i definitely recommend them !!

    Does recommend this dealer
    DARCARS Chrysler Dodge Jeep RAM of Silver Spring

    It's our pleasure to assist! Thank you so much for sharing!


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  • Worst customer service ever.
    December 31, 2016

    He has to be the worst salesperson I have ever met, and I have madequate a lot of car purchases. He didn't even get the car cleaned so I had to ...

    DARCARS Chrysler Dodge Jeep RAM of Silver Spring

    I am truly sorry to hear this! Can you please email me at jdobson@darcars.com. I would like to provide assistance. Thank you in advance! - Jammie


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    He has to be the worst salesperson I have ever met, and I have madequate a lot of car purchases. He didn't even get the car cleaned so I had to take a different car and wait for mine to get delivered. Then he sent it with the tire ripped, then I told him about it and he said to come and get a new one. When I got there he hadn't even followed up to make sure tire was available. I had to come back two more times and every time he still didn't call to order the tire, meanehile I live an hour away and he stilloves didn't look to send me the car to the dealership near me. 2 months later I am there to follow-up and he still didn't tell me when the tire came in. I don't normally complain but he was soo bad I had to help 1 less person get into trouble let like him.

    Does not recommend this dealer
    DARCARS Chrysler Dodge Jeep RAM of Silver Spring

    I am truly sorry to hear this! Can you please email me at jdobson@darcars.com. I would like to provide assistance. Thank you in advance! - Jammie


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  • Scammed into showing up
    December 11, 2016

    So I contacted this dealership through car fax for a vehicle. I have the sales agent a very specific scenario (monthly payment requirement) to pic...

    Longshot12089

    Hello Jammie, I have emailed you the details on 12/12, I am awaiting your reply.

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Hi. I would like to look into the particulars on this deal. If you would please email me directly your information to jdobson@DARCARS.com. Thank y...


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    So I contacted this dealership through car fax for a vehicle. I have the sales agent a very specific scenario (monthly payment requirement) to pick up the car. I answered some questions via email and I was told by Yusuf the agent, that all was ready to go and to come buy the car. I waited 90 minutes to see the agent. I then ran my credit and it came back good as I told. Financial services gave me a monthly payment $150 more than agreed upon. The sales manager wouldn't do anything. It isn't my fault the sales agent agreed to anything to get me in the building. I am waiting for the general manager to reach out and resolve. Buyers beware, you will be lied to, to get you in the store.

    Does not recommend this dealer
    Longshot12089

    Hello Jammie, I have emailed you the details on 12/12, I am awaiting your reply.

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Hi. I would like to look into the particulars on this deal. If you would please email me directly your information to jdobson@DARCARS.com. Thank you in advance - Jammie


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  • Great Buying Experience
    November 19, 2016

    I was able to purchase my 2016 Jeep Cherokee with little problem!! I had visited 4 other dealerships and walked out each time, because they made ...

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Fantastic! Thank you so much for kind review! Enjoy!


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    I was able to purchase my 2016 Jeep Cherokee with little problem!! I had visited 4 other dealerships and walked out each time, because they made representations that were not realized when I went in. Fefe was a man of his word and made my buying experience really great. Also, Edward was really helpful in financing. I recommend both very highly.

    Does recommend this dealer
    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Fantastic! Thank you so much for kind review! Enjoy!


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  • So annoyed with this place
    October 27, 2016

    My head is ready to explode dealing with the level of bad customer service from this dealership! Second time I've had an issue and all I want is t...

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    I am truly sorry for all the trouble. Please email me at jdobson@darcars.com. I would like to discuss your experience with you. Thank you in advan...


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    My head is ready to explode dealing with the level of bad customer service from this dealership! Second time I've had an issue and all I want is to get service and go on my way. I setup an appointment for a hitch recall (mind you the second recall of a new model Jeep Renegade in less than 2 years). Yesterday they called to confirm my appointment, which is good. Last night for the 4th in less than two years the remote and power locking system doesn't work. Can you imagine, you can't unlock your car doors and have to manually open them from the drivers side? So I come in 10/27 and what annoys me about this place is you walk in and stand there, look around, and wait until someone comes get you or you ask for help. So I talk to a guy who asks me why I was there and has me sit in another office. I was told the repairs would take 3 hours. If you can call to confirm why not tell me then the repair time. Normally I would wait but I had an interview to go to later. So I tell them I can't wait and how long for the just the power lock issue to be resolved, they say 3 hours. So 3 hours for the hitch and another 3 for the power lock, 6 hours really? I tell them it's important for the power lock since I don't use the hitch, but again its 3 hours. God forbid I'm in an accident or emergency and can't open my doors. So I ask to speak to the manager and the guy points in a direction. The manager wasn't helpful AT ALL and seemed to have an attitude of no concern about telling me it'll take 3 hours take it or leave it. So I turn and walk out, and nothing no trying to stop me, no phone call to resolve the situation. Last time I was there for a recall the young lady was able to schedule me in the express service. She can do that and the manager can't? To make it even worse for this dealership, I call the one in Clarksville. Lo and behold I was told the hitch takes 1.5 hrs and the power lock which is a software glitch 1 hour. That's 2.5 hours total and was able to schedule a time on Monday, tried the Rockville location and was told 11/21. This dealership is less than 3 miles from my house and I thought I could deal with average service. I'd rather drive 10+ miles to Clarksville where at least they're more truthful.

    Does not recommend this dealer
    Came in for service or repair
    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    I am truly sorry for all the trouble. Please email me at jdobson@darcars.com. I would like to discuss your experience with you. Thank you in advance - Jammie


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  • Good care
    August 21, 2016

    Explained well my benefits and put no pressure on me to buy. They found me a good interest rate and worked with me when I couldn't put down a lar...

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Hello Med, thank you for sharing your review! Our team is thrilled to be able to help. Let us know if you need anything, we will be happy to help!


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    Explained well my benefits and put no pressure on me to buy. They found me a good interest rate and worked with me when I couldn't put down a large down payment.

    Does recommend this dealer
    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Hello Med, thank you for sharing your review! Our team is thrilled to be able to help. Let us know if you need anything, we will be happy to help!


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  • Happy car buyer

    I recently assisted my baby sister in the process of buying a clean, reliable slightly used car. I was very cautious based on the reputation of u...

    Dealer Response

    We truly appreciate your wonderful words and business, Tim! Let us know if you need anything or have any questions, our team will be happy to help...


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    I recently assisted my baby sister in the process of buying a clean, reliable slightly used car. I was very cautious based on the reputation of used car sales dealerships. I was pleasantly surprised at how low stress and relatively easy the process was with the Red Tag Center. I ended up buying a 2013 Toyota Camry with 30K miles, I got a great price, a beautiful car and could not be happier. VR, Tim

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate your wonderful words and business, Tim! Let us know if you need anything or have any questions, our team will be happy to help. We hope your sister enjoys her new Camry, welcome to the DARCARS Family!


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  • Go somewhere else
    July 19, 2016

    I have never gotten horrible service before! My sales person was beyond great tried everthing but one of the managers was beyond rude and no manne...

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Hello nathan30. I would like to hear more about your experience. If you haven't already, please email me at jdobson@darcars.com. Thank you in advance


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    I have never gotten horrible service before! My sales person was beyond great tried everthing but one of the managers was beyond rude and no manners!! Just for how i was treated i left, i wanted to help my sales person but due to lack of manners i did not come back!!

    Does not recommend this dealer
    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    Hello nathan30. I would like to hear more about your experience. If you haven't already, please email me at jdobson@darcars.com. Thank you in advance


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  • Very poor manners and beyond rude!
    July 19, 2016

    I came in looking for a Jeep my sales person was very sweet and tried to be as helpful. We found a car i like and when i met with the manager Paul...

    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    We truly appreciate your time to give us your feedback, so sorry for the trouble. I would like to get more details about your experience. Please e...


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    I came in looking for a Jeep my sales person was very sweet and tried to be as helpful. We found a car i like and when i met with the manager Paul in the beginning he was very nice but turn ugly very quick when i wouldnt take his offer. He got up and left did not say nothing! I buy jeeps every year and its crazy to see someone act like that especially when you are planning on paying cash! I left very disgusted with this dealer on how this manager handled the negations.I live 1 hour away and came here just to waste my time and get treated with rudeness! I would not recommend this place to no one!!! I went to another dealership and got awesome customer service and left with a cat that same day! DO NOT GO HERE!!

    Does not recommend this dealer
    DARCARS Chrysler Jeep Dodge RAM of Silver Spring

    We truly appreciate your time to give us your feedback, so sorry for the trouble. I would like to get more details about your experience. Please email me, Jammie Dobson at jdobson@darcars.com. Thank you


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