Kendall Auto of Fairbanks

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
32 lifetime reviews.
  • 5.0 out of 5
    December 2, 2020

    I absolutely love this truck! Thanks to Bryan my experience was amazing at the dealership and I felt well taken care of. I am very pleased with the quality... of service and my vehicle purchase!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • 5.0 out of 5
    June 12, 2020

    I?m very happy with my purchase and when I was there they were very nice they even let my dog sit with me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy Gage, thank you so much for the positive review!

  • 5.0 out of 5
    March 14, 2020

    David Spalding and Lucas Acker were very helpful. They stayed in touch during the whole process

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John Hansen, thank you so much for the positive review!

  • 5.0 out of 5
    January 28, 2020

    I have purchased four new autos from Kendall Auto and have been a loyal customer for almost 15 years. It?s easy to be a good dealership when things are... going well but the real test comes when problems arise and ?the rubber hits the road? (pun intended). My new (yet two year old 2018) Honda Fit had mechanical issues a day into my ownership. The service department was eager to resolve the problem but the car broke down yet again upon return to me. After a series of unfortunate communication problems and ensuing frustration I was contacted by the general manager who was motivated to resolve the dilemma. She was professional, concerned and focused on solving the problem and showing company loyalty to a loyal customer. She did, in fact, offer a solution that not only appeased me but made me feel secure in my choice to buy and service my car from Kendall. In the end I received my car in a timely manner and I felt the dealership listened to my concerns and reacted appropriately. I won?t hesitate to recommend Kendall or buy my next vehicle there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us feedback about your experience with us!

  • 5.0 out of 5
    September 20, 2017

    Found exactly what I wanted in a used car. Sales person was very helpful and financial transactions went smoothly

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Katherine, we are glad we could help! We hope you are enjoying your new ride! Thank you, and have a fantastic day!

  • 5.0 out of 5
    August 17, 2017

    From the first e-mail contact to the face to face; Elizabeth Kerr was very professional. She understood what we wanted; and did everything to find the... vehicle we were interested in. Since our old CR-V was 10yrs old; she patiently explained all the new changes that had been added over the years. From start to finish; the whole experience was very good.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edwin Heath, we are so pleased you enjoyed your visit to Kendall Honda of Fairbanks and that Elizabeth took such great care of you. Please don't hesit...ate to reach out to us if there's anything more we can do for you. We're looking forward to your next visit with us and hope that you have a wonderful day!

  • 4.0 out of 5
    November 1, 2015

    Here is my frustration - I missed the phone call within moments and tried to call back to see if my car was ready and could not reach a person. When I... called the front desk and explained (I had a small window of when I could get a ride back to my car) and they just transferred me right back to another voice mail. Then when I was given the list of repairs needed one was that my anti freeze was critically low. I guess it frustrates me that it couldn't have been added during the old change instead of being told that it needs to be urgently done. I thought that's why I brought my car in. Maybe I don't understand the process.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 26, 2015

    My Honda Element had a subtle and difficult to diagnose mechanical problem with its wheel bearings. William A. spent a considerable amount of time and... effort to find the cause of the problem, and then went to extraordinary lengths to find the correct part, install it and trouble shoot the installation. He is the best Honda mechanic in our area and is passionate about Honda cars. He also very kindly took extra time to explain to us the process of the repair and outline a plan for repairing other bearings that were also worn. I would trust him with any repair and I cannot imagine entrusting my vehicle to anyone else. I applaud Kendall Auto for hiring and supporting such an extraordinary master mechanic!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2015

    Car was in for 2 recalls. Completed on time. Had a good courtesy suttle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 12, 2015

    My car was in the shop for a recall repair. While it was n the shop they did a multipoint inspection of the automobile and pointed out a few repairs that... were needed and provided cost estimates for the work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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