Found exactly what I wanted in a used car. Sales person was very helpful and financial transactions went smoothly
Katherine, we are glad we could help! We hope you are enjoying your new ride! Thank you, and have a fantastic day!
From the first e-mail contact to the face to face; Elizabeth Kerr was very professional. She understood what we wanted; and did everything to find the... vehicle we were interested in. Since our old CR-V was 10yrs old; she patiently explained all the new changes that had been added over the years. From start to finish; the whole experience was very good.
Edwin Heath, we are so pleased you enjoyed your visit to Kendall Honda of Fairbanks and that Elizabeth took such great care of you. Please don't hesit...ate to reach out to us if there's anything more we can do for you. We're looking forward to your next visit with us and hope that you have a wonderful day!
Here is my frustration - I missed the phone call within moments and tried to call back to see if my car was ready and could not reach a person. When I... called the front desk and explained (I had a small window of when I could get a ride back to my car) and they just transferred me right back to another voice mail. Then when I was given the list of repairs needed one was that my anti freeze was critically low. I guess it frustrates me that it couldn't have been added during the old change instead of being told that it needs to be urgently done. I thought that's why I brought my car in. Maybe I don't understand the process.
My Honda Element had a subtle and difficult to diagnose mechanical problem with its wheel bearings. William A. spent a considerable amount of time and... effort to find the cause of the problem, and then went to extraordinary lengths to find the correct part, install it and trouble shoot the installation. He is the best Honda mechanic in our area and is passionate about Honda cars. He also very kindly took extra time to explain to us the process of the repair and outline a plan for repairing other bearings that were also worn. I would trust him with any repair and I cannot imagine entrusting my vehicle to anyone else. I applaud Kendall Auto for hiring and supporting such an extraordinary master mechanic!
Car was in for 2 recalls. Completed on time. Had a good courtesy suttle.
My car was in the shop for a recall repair. While it was n the shop they did a multipoint inspection of the automobile and pointed out a few repairs that... were needed and provided cost estimates for the work.
I thoroughly have enjoyed the car I purchased. After being a bit undecided they helped me choose one that truly suited by needs and I have not regretted... it. It's nice to have honest sales people who listen to you.
My Honda Civic Hybrid was sent to Kendall Honda from another facility to rekey a new ignition. While it was there, they took the initiative to do the... air bag recall work that was needed. I appreciate the time that saved me.
My vehicle needed repairs and the service I received was great. They explained everything in detail and took the time to make sure my vehicle was properly... repaired. The work was done in a timely manner.
Service was relatively timely, however the issue I had was more with staff. There were lots of service windows with a lot of staff but no one helped me... or even acknowledged me except for the one staff member who was already helping a customer. A lot of them were sitting around and would look at me but wouldn't acknowlege or direct me or offer help. After the car was finished there was a cashiers desk in another section of the service department where there were 3-4 staff members who were talking and joking with each other the entire time and only one representative finally offered to help as I stood there. Staff customer service was pretty poor. It seemed like way too many employees doing basically nothing. The waiting lounge was nice and clean.
Hi Elisabeth- We wanted to sincerely apologize that your experience at our Service Department did not meet your expectations. I'm glad your repairs we...re taken care of, but I sincerely apologize that our customer service was not exceptional. We strive every day to make sure our customers are welcomed and well taken care of, and it looks like this time we fell short. I also wanted to thank you for your honest review. I have taken your review to our team, so that we might improve and not let this happen again. Please accept our apologies again we look forward to serving you better in the future. We tried to contact you personally regarding this issue, but it looks like we unfortunately have the wrong number. If you have further questions, please do not hesitate to contact us. Thank you Diego Kelly, General Manager of Kendall Honda of Fairbanks