Saw a car, bought a car; overall a great experience. I did my research on the net and found a few cars I wanted. Most turned out to junk, but theirs w
as in great condition. Usual stuff from used car dealer: We're losing money at that price, you really want it, your wife likes, etc. But they went down on price anyway. My wife did a great job telling them its not really the color she likes :) What really got them was showing them a "better" car price (even though it didn't have the options nad had repaired damage).
On 11/30/17 I booked an appointment with 355 Toyota in Rockville, MD. This was intended to be an appointment for an oil change, tire pressure check an
d headlight refurbishment. I had been quoted a price of $150.00 over the phone by the person that handled my August service. When I arrived I was informed that the price for the headlight refurbishment would be $250.00. There was no digital record of Toyota telling me that I needed a refurbishment on the headlights. The representative that was sitting next to the young man that I was talking to said he would pull the hard copy. When he found the hard copy, he said yes, we have it here and it was quoted at $250. When I looked at the hard copy, the price that was originally quoted had been scratched out and replaced by $250.00. I found this whole process dishonest and underhanded. I told them to cancel all of my services that I wanted and left the dealership. I really resent that these people think I am that stupid. I got a call the next morning asking why I did not show up for my appointment. The nerve !!! I have been using this dealership for a few years now and always found the service to be straight forward, convenient and reliable. That is until this past August when 355 Toyota messed up on another matter. What is going on with this formerly wonderful service department ? I am appalled by the dishonesty, lying and poor service and will no longer be using Toyota Service departments or for that matter, I am looking for a new car and will probably buy a Honda because of this. Do not recommend this dealership, horrible experience
Thank you for the feedback. We would like to look into this. Please email us at customerrelations@DARCARS.com - thank you.
I am not a "car person" but was at the end of my lease on a Rav 4. I drive far more now that at the lease origination so decided to buy a car. Alfonso
Uribe was patient and professional with all of my questions and concerns. Firooz Mozaffer was as well and accepted that I declined some products that were available.
Wonderful! Congratulations!! Thank you for sharing this with us!
To Peter Huang and PJ Mehta, thank you for a for great automobile experience at 355 Toyota. Peter, your patience and quick responses to all my questi
ons and concerns was reassuring and refreshing. Buying an SUV from an out of state location can be a bit nerve racking for many reasons but Peter and PJ made the experience wonderful. When I arrived at 355 Toyota from New York, everything was taken care of at that point. Peter took me to the SUV and explained everything clearly and precisely. In the blink of an eye, I was driving back to New York in a beautiful Toyota RAV. In addition, I would like to thank PJ Mehta for finding this vehicle. My daughter couldn't believe how nice this SUV is, her smile was ear heartwarming. For those looking for the best vehicle in the world, Toyota, please consider calling Peter Huang/PJ Mehta at 355 Toyota. Thanks again, Peter, Tim A;
Congratulations!! Thank you so much for this wonderful review. We were glad to help!
Upon entering the dealership, my family and I were quickly greeted with a smile and respect. The entire process, from the salesman to the finance off
icer to the management staff; all went smooth, without any hiccups and with lots of laughs. A very positive experience!
We are so happy you enjoyed your visit. Thank you for taking your time to share this!
Odwar helped and explained every single detail. This was my first time buying a car and the salesperson was great. Definitely I'll recommend him.
Wonderful! We are so happy to hear about your experience. Please let us know if you need anything. Enjoy!
Very professional outfit, from the negotiation process to signing the deal. The price I got was more than fair and I felt I got very good value for m
oney. PJ went above and beyond the call of duty to give me their standard warranty when I was prepared to buy the vehicle "as is" with the price I negotiated. A very classy touch by PJ. My salesman, Alex Dadja, was pleasant, aimed to please and take care of answering my questions. No complaints throughout the whole process.
Congratulations John! We are so happy our team was able to help. Please let us know if you need anything. Thank you for sharing!
Service was fast. Great customer service. Ms. Dobson great with explaining the service and cost. She also explained my next service for brakes and c
Wonderful! I am so happy to hear that Sydney was able to assist you while you were with us! We can not thank you enough for taking the time to post th
is great review. If you should need anything in the future please let me know jdobson@DARCARS.com - Thank you Jammie
David Mejia and PJ went above and beyond to make my first time buying a car a pleasant experience. I couldn't be more grateful!
Congratulations! We are so happy to hear this. Thank you for taking your time to share your kind review. Enjoy!
My experience with them was excellent. After purchasing a used car for my daughter and having issue, Phil reached out to me with my issues and resolve
d our problems. Phil and Eva Sumichrast were very friendly, helpful, and honest! They worked with me on my trade and gave me a great deal on daughter "New" 2017 Toyota Corolla. My daughter was satisfied and ease and we were still finishing up after closing hours and I did not feel rushed at all! I'm so happy with my daughter purchase! Thank you guys!
Thank you for your wonderful review, Maria! We are so happy our team was able to help. We hope your daughter enjoys her new car!