DARCARS Chrysler Jeep Waldorf

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Reviews

Average Ratings

4.8
37 lifetime reviews. Includes reviews of DARCARS Chrysler Jeep Waldorf from DealerRater.com
  • Amazing Customer Service
    November 19, 2016

    Salesman Frank Mitchum is a great salesman. He was very knowledgeable and made my purchase decision an easy one. I would recommend Frank and ...

    DARCARS Chrysler Jeep of Waldorf

    Fantastic! It's our pleasure to assist. Let us know if you need anything. Welcome to the DARCARS Family!


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    Salesman Frank Mitchum is a great salesman. He was very knowledgeable and made my purchase decision an easy one. I would recommend Frank and the dealership to anyone. Also the finance gentleman really works hard to help the customer too.

    Does recommend this dealer
    DARCARS Chrysler Jeep of Waldorf

    Fantastic! It's our pleasure to assist. Let us know if you need anything. Welcome to the DARCARS Family!


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  • Always a straight forward experience.
    November 18, 2016

    Always work with straight forward professionals here. None of the time consuming games. Plain language negotiations structure starts with sales ...

    DARCARS Chrysler Jeep of Waldorf

    Simply amazing! Thank you so much for sharing this! We are so grateful for your loyalty!


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    Always work with straight forward professionals here. None of the time consuming games. Plain language negotiations structure starts with sales staff managers and filters down through the ranks. I don't enjoy the process anymore than anyone else. But I have purchased 11 new cars since 1980 and 4 of them at this dealer and no repeat buys at any of the other 7 dealers.

    Does recommend this dealer
    DARCARS Chrysler Jeep of Waldorf

    Simply amazing! Thank you so much for sharing this! We are so grateful for your loyalty!


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  • Good deal unless you look at the details.
    May 30, 2015

    Yeah this dealer was okay but did some sketchy dealing. I'll start with the negative opinions because there seems to be plenty. - To start if you...


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    Yeah this dealer was okay but did some sketchy dealing. I'll start with the negative opinions because there seems to be plenty. - To start if you look at the window sticker the freight charge is built into the sticker price for $995. The advertise $5,500 in rebates. But come time for you to sign for the car you are checking out and they are charging another $995 for freight. So effectively they are charging twice for freight or only giving you $4,505 in rebates depending on which way you look at it. - Next is dealing with license plates for out of state buyers. If you plan to buy the vehicle and register it in your home state like me (because I am in the military) be prepared to drive to the dealer again to pick up your plates. As well and be sure to stay in contact with the registration people because they will not look into any issues unless you are constantly asking questions. It was not until 23 days after I bought the vehicle that I was contacted that they were going to start registering my vehicle. I assumed that would be done within the first 7 days after but alright. 25 days after they said they were registering the vehicle I contacted them asking about my plates and it turns out they were having issues with my insurance and I needed to update it. At this time I only had 11 days until my temporary plates expired. So I waited up until a day before the temporary plates expired and informed them I needed new ones. They informed me that I would have to pay 15$ to renew them and wait until the day they expired. Come the day the temporary plates expired they refused to give me new temporary plates because my permanent plates should be arriving in the next few days. Now my problem is getting to the dealer on expired tags to pick up my new plates. - Third thing that is not a big deal but irks me a bit is the fact that I am spending $32,000 on a vehicle and when it came to asking about accessories they do not give any discounts or incentives. I asked about a few things like remote start and they quoted me $450 plus installation. Whiskey Tango Foxtrot to that. The MSRP for the remote start unit is $280 on Mopar's website. So they inflated the price $170. So much for appreciation of the customer buying a vehicle through them. I have purchased a few other cars from dealers and all have offered a 10-20% discount on the accessories if you were buying a vehicle that day. - Last but not least is not a huge thing either. The salesman I dealt with did not know much about the car he was selling. He claimed 300 hp and some mumbo jumbo tourque number. I was also told the vehicle had Bluetooth and XM but upon leaving the dealer the salesman stated "Oh it does not have Bluetooth or XM, I was wrong about that". So before going to the dealer read the window sticker on their site and if you do not see connectivity group or satellite radio on the sticker then that Wrangler does not have those options. Now there were some pros among this madness. - They did give me a fair value for my trade-in. Not everything I asked for on it but it definitely was not the worst slap to the face. I waited a few weeks for them to come up on their original offer. It is just business to low ball up front I understand that. - I will give them credit on the speed of the whole closing process. And despite my military pay they were able to get me financed for a decent rate. All in all I would struggle to recommend this place to any one. I mean nothing was terribly crooked but there were a lot of questionable ethics in this dealer. So I gave them 2 stars.

    Does not recommend this dealer

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  • AMAZING SALESMAN AMAZING DEALS!
    May 22, 2015

    By far one of the hardest working dealerships I've ever encountered. The salesman Mr. Don Okay is the friendliest and nicest saleman I've ever met...

    DARCARS Chrysler Jeep of Waldorf

    Thank you for your kind words! Enjoy your beautiful new car


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    By far one of the hardest working dealerships I've ever encountered. The salesman Mr. Don Okay is the friendliest and nicest saleman I've ever met. They gave us more for our trades than we ever would have expected. They saw we wouldn't pay more than our max price and when it showed the vehicle would be a little over that they worked it so we got exactly the price we could afford. If you're thinking of buying a vehicle, I 100% recomend this dealership and Mr. Okay. So SO happy!!

    Does recommend this dealer
    DARCARS Chrysler Jeep of Waldorf

    Thank you for your kind words! Enjoy your beautiful new car


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  • Best Customer Service I have ever received buying a car!
    December 16, 2014

    My husband and I went in to purchase a Jeep for our son and a gentlemen named Frank Mitchum was our Sales Person. He was awesome - no pressure di...


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    My husband and I went in to purchase a Jeep for our son and a gentlemen named Frank Mitchum was our Sales Person. He was awesome - no pressure did whatever we asked and even got us the best financing. Every person whom worked at this dealership was so friendly. I know that every single person in there held conversation with us on a personal level - it was awesome. If you ever want to have a awesome experience buying a vehicle please go to this delaership and ask for Frank Mitchum - you will leave with a smile on your face. I have never had a awesome experience buying a car, but I can tell you at this dealership I left with a smile on my face and just felt good about the whole deal.

    Does recommend this dealer

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  • Worst buying experiance ever!

    All I have too say is to stay away from this dealership. The floor manager , I beleive is name is Saee is a crook and should be fired. Sales consu...


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    All I have too say is to stay away from this dealership. The floor manager , I beleive is name is Saee is a crook and should be fired. Sales consultants are not rained and have no clue what they are doing or selling. Waste of time and effort.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience at Darcars

    One night I found a 2010 Chrysler Town & Country on Cars.com and submitted my info. At 7:30 the next morning John Z. from Darcars called me and se...


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    One night I found a 2010 Chrysler Town & Country on Cars.com and submitted my info. At 7:30 the next morning John Z. from Darcars called me and set up an appointment. Upon arrival the selected car was prepped and ready for a test drive. John Z and the rest of the Darcars staff were all very pleasant and helpful. I was shown a couple of other 2010 Chrysler Town & Country minivans for comparison, and ended up buying one of the others. It had just been traded in and was not prepped for sale. But in a very short time Darcars cleaned it, prepped it, and got it's Maryland state inspection; we did the paperwork and I drove it home. Darcars took my old Nissan van as a trade-in, which was very convenient for me. Overall a pleasant experience.

    Does recommend this dealer
    Did make a purchase
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  • Poor Customer Service

    I recently inquired about a vehicle at this dealership. After making my appointment to come test drive the car, I arrived to see that no steps had...


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    I recently inquired about a vehicle at this dealership. After making my appointment to come test drive the car, I arrived to see that no steps had been taken to clean the car. It was an absolute mess. There was dirt crusted on the car under the roof racks and in the sunroof. The inside was a mess as well with grease on the dash and steering wheel. In addition to the poor condition of the car, the customer service was horrible. Completely horrible. I did not feel welcomed and was not treated with courtesy. It was if I was inconveniencing them by asking questions. I consider the visit to the dealer a complete waste of my time. I will never return to this dealer.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Poor Customer Service

    I recently inquired about a vehicle at this dealership. After making my appointment to come test drive the car, I arrived to see that no steps had...


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    I recently inquired about a vehicle at this dealership. After making my appointment to come test drive the car, I arrived to see that no steps had been taken to clean the car. It was an absolute mess. There was dirt crusted on the car under the roof racks and in the sunroof. The inside was a mess as well with grease on the dash and steering wheel. In addition to the poor condition of the car, the customer service was horrible. Completely horrible. I did not feel welcomed and was not treated with courtesy. It was if I was inconveniencing them by asking questions. I consider the visit to the dealer a complete waste of my time. I will never return to this dealer.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Back in an SUV

    I was looking to get back in an SUV I currently owned a 2010 Camaro SS and even though it was a fun car and very fast the gas mileage sucked and I...


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    I was looking to get back in an SUV I currently owned a 2010 Camaro SS and even though it was a fun car and very fast the gas mileage sucked and I had no room to fit my friends. So I looked through Cars.com and saw an SUV I immediately liked. I emailed Frank Mitchum with Darcars in Waldorf to see if it was still available and within a couple hours he replied and said it was. Even though I was not available to get there to check it out til that weekend he assured me if anything came up he would let me know. He even sent me an appointment reminder the day before letting me know we were still on for our appointment. When I got there I test drove it, made the deal and did all the financing within a few hours! The fastest car buying experience of my life.Which was great cause it was a Saturday and I was able to get in and get out and enjoy the rest of my day!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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