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Reviews

Average Ratings

4.7
392 lifetime reviews.
  • Best car buying experience ever!!

    Loved how attentive our salesperson (Rudy) was and how he listened to and addressed all of our needs and concerns. Awesome customer service from t...

    Dealer Response

    Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer se...


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    Loved how attentive our salesperson (Rudy) was and how he listened to and addressed all of our needs and concerns. Awesome customer service from the minute I walked in the door, made our purchase (2 cars) to the moment we pulled off the lot.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Rudy made such a great impression on you. Enjoy your purchase! Kind regards, Rod Emmons - President


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  • Service

    I love coming back to acura everytime because of the excellent customer service and always there attitude.

    Dealer Response

    Aqsa - Thank you so much for this lovely review! Our team works hard to keep our customers coming back to Karen Radley Acura and Its great to hear...


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    I love coming back to acura everytime because of the excellent customer service and always there attitude.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aqsa - Thank you so much for this lovely review! Our team works hard to keep our customers coming back to Karen Radley Acura and Its great to hear of your continued business. We look forward to seeing you soon! Kind regards, Rod Emmons President


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  • Dissatisfied customer

    A truly disappointed customer service during a purchase of new 2017 Volkswagen on 12/12/2016. Not all the details were revealed to me prior to pur...

    Dealer Response

    Robert - We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to ...


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    A truly disappointed customer service during a purchase of new 2017 Volkswagen on 12/12/2016. Not all the details were revealed to me prior to purchase, to include VW "No Maintenance Program" for new vehicles. Its now purchaser responsibility from day one, and the warranty is now 3 years on these vehicles. Truly pathetic compare to other car dealership and manufacturers. I was shown a car quite unprepared for showcase, not cleaned and presentable. I am truly disappointed in the sales-person's honesty as well as the discouraging time it took to get documents ready. I stood around waiting, with very little communication as to what the process to follow. As a long time Karen Radley customer, you have just lost my future business.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Robert - We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Karen Radley Acura. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Rod Emmons - President - rodemmons@radleyautogroup.com, 703-906-7010


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  • Respectful

    We were treated with respect as a customer should be treated. The car was filled with fuel for our return trip home.

    Dealer Response

    Hi Jason and thank you for this great review! We're very happy that our team treated you with the customer service we know you deserve. Kind regar...


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    We were treated with respect as a customer should be treated. The car was filled with fuel for our return trip home.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jason and thank you for this great review! We're very happy that our team treated you with the customer service we know you deserve. Kind regards, Rod Emmons President


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  • Great Service, Friendly Staff, Clean Facility

    Everything was streamlined - went quickly - friendly employees - stayed late to make sure we were able to walk out that same day with our automobile.

    Dealer Response

    Susan, thank you for the feedback! We are happy to hear of your positive experience at Karen Radley Acura VW, and we are grateful for choosing us ...


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    Everything was streamlined - went quickly - friendly employees - stayed late to make sure we were able to walk out that same day with our automobile.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, thank you for the feedback! We are happy to hear of your positive experience at Karen Radley Acura VW, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Kind regards, Rod Emmons President


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  • Susan of Woodbridge,VA

    NO PRESSURE! My Sales Rep was excellent. Most of all, his patience with me was top notch. To me, it was not all about the sale. The finance gu...

    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a pressure-free experience. We wil...


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    NO PRESSURE! My Sales Rep was excellent. Most of all, his patience with me was top notch. To me, it was not all about the sale. The finance guy also had to have some tolerance of me. The entire experience was do-able.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a pressure-free experience. We will share your comments with our team and we look forward to working with you again down the road. Kind regards, Rod Emmons - General Manager


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  • Wonderful Experience

    I initially was looking a 2015 version. The Sales Consultant made me feel that what I wanted was his top priority. I didn't feel pressured nor i...

    Dealer Response

    Hi! Thanks for your kind words! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please come b...


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    I initially was looking a 2015 version. The Sales Consultant made me feel that what I wanted was his top priority. I didn't feel pressured nor ignored on what I was looking for.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi! Thanks for your kind words! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please come back and see us again in the future with anything else you might need. Take care! Kind regards, Rod Emmons President


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  • Radley Acura Rocks..

    Quick, Professional, Direct and Understanding of the Customers needs.

    Dealer Response

    Thank you so much for taking the time out of your day to share your experience with everyone. We believe in quick, professional, and understanding...


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    Quick, Professional, Direct and Understanding of the Customers needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time out of your day to share your experience with everyone. We believe in quick, professional, and understanding customer service and I'm glad that our team made such a great impression on you. Kind regards, Rod Emmons - President


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  • They Made my Sales Process as Smooth as Ever

    Ryan Cosgrove made my vehicle purchasing experience very smooth and painless. He was able to and willing to answer any questions or concerns that ...

    Dealer Response

    Hi, thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that Ryan's e...


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    Ryan Cosgrove made my vehicle purchasing experience very smooth and painless. He was able to and willing to answer any questions or concerns that I had and was not pushy as far as selling me the car, which I really appreciate more than anything. The staff in general was very cordial and helpful from the sales manager to the General manager to the front desk staff. I will definitely be returning to Karen Radley Acura for the servicing of my vehicle and also the next time I purchase another Acura vehicle and would recommend friends and family as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that Ryan's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Kind regards, Rod Emmons - President


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  • my experience at Karen Radley vw

    the staff is professional nice i am always treated good when i visit. my car part was delayed so they gave me a loaner car. I appreciated it. Mr...

    Dealer Response

    David, we are truly glad for this overwhelming review! We are thrilled that Darryl, Omar, and Britney were able to take care of you. They are grea...


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    the staff is professional nice i am always treated good when i visit. my car part was delayed so they gave me a loaner car. I appreciated it. Mr Darryl is great. Omar and Brittney also. shuttle guys as well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, we are truly glad for this overwhelming review! We are thrilled that Darryl, Omar, and Britney were able to take care of you. They are great assets to our team and we appreciate them providing you with the service that we know you deserve. Thank you and we look forward to the opportunity to service you in the future. Take care! Kind regards, Rod Emmons - General Manager


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