James Wood Motors, Inc

(4.6) 625 reviews

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4.6
625 lifetime reviews.
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  • Best experience!

    Absolutely the best. From the time I called to make sure the truck was still available until I drove of the lot. Mr. Randy Williams did an exceptional

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    job! He took his time with us. Explained & walked through the steps of the vehicle. Gave us exactly what we wanted on numbers. I recommend him & the entire dealership for anything , 10 times fold. I am so very pleased with my purchase & we plan on doing more business with them in the future! Thank you so much for your respect & honestly. Truly a great company with knowledgeable,honest people. Keep up the great work. See y'all soon!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At James Wood Chevrolet Buick GMC Decatur,

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    we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We are so happy to hear Randy was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • Best experience!

    Absolutely the best. From the time I called to make sure the truck was still available until I drove of the lot. Mr. Randy Williams did an exceptional

    ...

    job! He took his time with us. Explained & walked through the steps of the vehicle. Gave us exactly what we wanted on numbers. I recommend him & the entire dealership for anything , 10 times fold. I am so very pleased with my purchase & we plan on doing more business with them in the future! Thank you so much for your respect & honestly. Truly a great company with knowledgeable,honest people. Keep up the great work. See y'all soon!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At James Wood Chevrolet Buick GMC Decatur,

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    we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We are so happy to hear Randy was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • Collision Repair

    I was sent to James Wood collision repair department by my insurance provider they did a good job until I had the oil changed and the technician point

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    ed out the damaged that was caused by the accident so I called my agent he instructed me too call the estimator. He said they would reopen the file and fix the problem. I did, as he instructed and everything went down hill from there. They told me that this was not broken it was worn out. It was fine before the accident. If they would fix it the other insurance company would pay the difference. Three people from James Wood collision department told me I didn't know what I was talking about.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Paul and Debbie, thank you so much for taking the time to give us this feedback. We would love to be able to speak with you regarding your car and mak

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    e this right with you. Please give us a call, reference your review, and ask for me directly. We would like to help address this matter with you personally. We look forward to speaking with you soon. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • Great service

    I took my vehicle in to have the oil changed and some filters changed. The job was done quickly and well!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Robert for the outstanding review! We are very happy that we completed your service quickly. If you need anything else at all, please come bac

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    k to see us. Also, check out Facebook for exclusive content and deals. Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • Great service

    Did not feel pressured into buying anything. When the truck that we were looking at sold, they were quick to find us an even better deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kristy, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ens

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    ure that each of our customers is 100% satisfied with the sales experience. We look forward to working with you again! Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • AWESOME EXPERIENCE

    My experience with James Wood Motors in Decatur was outstanding because of Karen Dougherty. I could not have ask for anything better. Her diligence

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    and hard work was beyond anything I could have expected. I will be back in the very near future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey Charles! Thank you for this great review! Karen is truly an exceptional employee and we appreciate her for giving you a great experience! Thank yo

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    u again and be sure to like us on Facebook to get all the good deals! Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • Such a friendly dealership!

    Karen Garrett is a terrific sales person. She is so thorough through the entire process, from looking around to find what I am interested in to making

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    sure I am totally familiar with my new car before I take it home. She is as good as they get!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sherry, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the thorough service you received from Kare

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    n. If there is anything more that we can do please come back and see us again. Take care and enjoy your new car! Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • Awesome

    Karen Garret AWESOME as usual! The best place to purchase and service in the Country. Will definitely be back. Great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Priscilla, thank you so much for the wonderful review of your experience at James Wood Motors. Karen is one of the best at her career and your review

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    is spot on. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Facebook. Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • A grest experience

    This was Our first time to deal with James Woods Motors and the first time I have ever shopped online. I'm a little Old Fashioned and was highly skept

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    ical. I never dreamed I would have such a pleasant experience. Everyone there is very pleasant to work with. Karen was a Big surprise. Her personality and poise speak for themselves but she really knows her cars. I couldn't ask a question that she not only had an answer for but the correct answer as well. If the question was about vehicle specs or the on-board technology, she knew the answers without hesitation. We drove one hundred miles one way to get there for what I expected to be a long arduous ordeal but, I drove all the way home with a Big smile on my face, and That's a First. Mr. Woods, You can be Proud of your company Family! Karen, I don't know what they pay you there but, You deserve a Raise! Many Thanks to Everyone there, for the first time in my life, I truly enjoyed buying a new car! We will be back. Bet on it!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joseph - On behalf of James Wood Motors, I would like to express our sincere gratitude both for your business and for taking the time to write this ma

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    rvelous review. Karen is a valued member of our team and it's a delight to know that she has helped to proudly represent our dealership throughout your purchase. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons. Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


  • James Woods is the Best!

    Shawn is an excellent representative for James Woods. He is helpful, courteous, and gets the job done in an effective way every time I come to your

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    dealership. I highly recommend JW to everyone I know. Thank you! : )

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sheryl, thanks so much for the nice review! Shawn is a great addition to our team and we are glad you had the opportunity to work with him. Please com

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    e back to see us if you need anything at all. Also, check our Facebook page to stay in the loop with dealer events and special deals! Best, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


James Wood Motors, Inc
2111 U.S. Hwy 287 Decatur, TX 76234
New (940) 539-0507
Used (940) 539-9811
Service (940) 539-0468
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