Kelly INFINITI

We love to hear that, C! It is great that you continue to receive excellent service from Jim, Pete and Casey and that they always take excellent care of you and your INFINITI. Thank you so much for taking the time to share this with us!

Dear Concerned Customer, To begin, thank you for giving us another shot recently after whatever happened in 2021 when you chose another dealership to lease your last car from. It's a shame we didn't do the right thing and capture you at that time. This time around, we couldn't get it done again, and I'm sorry for that. I understand you have been a Ford salesman for a few years so you are probably the most familiar with market changes. A few years ago, it was great when we were using all that positive equity to roll people into a new lease at a great low monthly payment. Now, it's just the opposite. Last month was the first time I saw on our sales log where the "Lease Return" for trade explanation was greater than the "Trade In". That is certainly a tough conversation lately. I'm sure we didn't bring up the 2500 in overage in miles because with Infiniti, the overage charge on that mileage is $625 and they cover $500 of that if you buy or lease another Infiniti. We would obviously take care of the $125 extra. Justin should not have assumed that you remembered that from the business. The last part, I'll take responsibility for. We certainly wouldn't hold you "hostage", but I can see Justin being more aggressive with a fellow salesperson in the business. He meant no harm or disrespect. Knowing him, he was just thinking you guys were alike in many ways and wouldn't be offended by a little extra pressure. Again, I take full responsibility for that, and we should never assume. I've already had the conversation so my apologies. I'm available should you like to discuss anything further.

Thanks for the response, I ended up bringing in my q60 at herb chambers infiniti of Westborough with absolutely no problem at all the transaction was smooth, fast, and easy. They ended up just buying out the vehicle for the residual that was left. They covered everything for me and got me out of the q60 with $0 out of my pocket, and they got me into a nicer model with a better discount, less of a down payment, and the same monthly payment that you guys showed me. To try and replace the blame from you guys to me again just shows how “professional” you really are as we had an agreement from the beginning that I would be trading, however once the numbers came up that was now false and you guys were going to make me eat a $2500 bill without telling me. If I wasn’t from the business I would not have noticed as your pencil sheets don’t provide a breakdown. Also there is a difference between being aggressive and not giving somebody their keys after they had asked for them six times. I would never recommend any business here.

Dear Paula, After reading your long review, you clearly infer that my decision to service you should largely be based on relationship and loyalty with us. I think it only normal of me to be a bit upset when you call me in distress less than one hour after leaving the other dealership that you just took delivery from. I would think they would be your first call. It should have been their first test as to how they were going to take care of you after the sale. I think anyone reading this would get that your choice based on timing to delivery is frustrating. I empathize with budgets. The deal we gave you was a special request of our dealership from our Regional Vice President attached to a special rebate taking the numbers well below invoice, below rebates and dealer incentives. We went even lower to try and meet the payment you were making with Nissan. We were $30 more a month than the other dealership, not $60, after I spoke with that dealer. I'm not sure if you knew that part of it if someone was working a deal for you. Our RVP is disappointed that his pricing request of us was circum-navigated by whomever was working your deal with other dealers. Know that I would gladly service you here regardless of where you bought the car. I'm grateful to service any and all Infiniti owners. You are more than welcome to service your car here in the future and take full advantage of our loaner vehicles, valet service, and excellent customer service. If you would like to speak to me in person, we can set that up together.

Hey Joe! We're glad to hear that you highly recommend Kelly INFINITI for service needs and that Nick consistently does a terrific job. It's great to know that your vehicle always comes out of our service department with the necessary work done correctly and on time. We appreciate your trust and look forward to continuing to provide you with excellent service. If you need anything else, please don't hesitate to reach out!

Thank you so much for this, Ben! We're happy to hear about your positive experiences with Lisa and our team over the last three years. Providing exceptional service and hospitality is what we strive for, and we're grateful for your continued trust and loyalty. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to continuing our relationship with you!

Thank you, John! We're pleased to hear that you felt well cared for and that you appreciated our valet service. Your satisfaction is our top priority, and we're glad we could provide you with excellent service. If you need any further assistance or have any questions, please don't hesitate to reach out!

Thank you so much, Cruz1117! We're happy to hear that you received excellent service and that your oil change was completed quickly. We appreciate your recommendation of our express services. If you need any further assistance or have any questions, please don't hesitate to reach out!

That is great to hear, Mbc123! We're happy to hear that our Jim provided clear and accurate explanations, making your visit pleasant. Your kind words about our team are greatly appreciated. If you need any further assistance, please don't hesitate to reach out!

That is great to hear! We are glad that you had such a pleasant experience working with Pete and Jasmine and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

Thank you so much for your loyalty all these years, LuB! It's great to know that Eric made your recent purchase of the QX60 easier with his exemplary knowledge and patience. We're also grateful for your kind words about Lisa, our General Manager. We truly appreciate your recommendation, and we're here to assist you whenever you need us!