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Kelly INFINITI

4.5 out of 5 4.5
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Kelly INFINITI Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Kelly INFINITI was founded in 1989 by Kelly Auto Group President Brian Kelly, and was the very first INFINITI dealership in the United States. We pride ourselves on delivering an exceptional, luxurious shopping and servicing experience to every Kelly INFINITI customer.

...


Our INFINITI dealership is conveniently located on Route 114 in Danvers, MA. We invite you to browse our website for the new and pre-owned INFINITI you've been looking for.

Shop our inventory online today at https://www.kellyinfiniti.com/

"We Make It Easy!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
772 lifetime reviews. Includes reviews of Kelly INFINITI from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 7, 2019

    I brought my car in a week ago for scheduled service. After conducting a thorough multi- point check/ inspection. A safety issue was found. My service... advisor said they would need to keep the car for repairs. He immediately put me in a Loaner Vehicle. Due to waiting on parts and bad weather the repairs were delayed. The dealership had my car for one week, but was very helpful and cooperative with great communication throughout the week. my car has not been serviced anywhere else, but Kelly Infiniti since purchased there. It.'s nice to give and receive loyalty.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Peter Jervinis

    Service Advisor

    (4.9) 14 reviews

  • 5.0 out of 5
    December 7, 2019

    Bruno helped in the purchase of my Q50. Very knowledgeable, courteous and professional. We negotiated a deal I was comfortable with. Excellent follow... through. Thanks Bruno!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Roman Babayants

    Business Manager

    (5.0) 5 reviews

    Bruno Aguilar

    Product Specialist

    (4.5) 9 reviews

  • June 6, 2016

    Been wanting to own a true sports sedan for several years brought me to the Infiniti brand of cars. After looking at Lexus and other cars in this class... the styling and performance of my pre-owned G series sold me on the first ride. In addition I want to commend Peterson Charles a relatively new salesperson who had worked his way in from the Kelly repair facilities as a technician. Having 'peety' was great because he knew the mechanical workings of the car inside and out having worked on them for a few years. All the people I met at Kelly Infiniti were extremely professional and bent over backwards to make sure everything I needed was taken care of. Job well done, I will be back!

    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure to serve you Jim, and we appreciate you working with Peterson. As you referenced in your review, we like to promote from within and ...Peterson is a wonderful product specialist of ours. We look forward to helping you again, and if there's anything else we can do for you in the meantime please let us know.

  • 5.0 out of 5
    December 3, 2019

    The service is outstanding. Pete was professional and thorough. He followed as he said he would and even replaced the battery in my FOB for free without... me asking him to do so.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Spence! We're glad that Peter was so helpful and that he was so thorough! On behalf of Peter, thank you for sharing your feedback with us!


    Worked with:
    Peter Jervinis

    Service Advisor

    (4.9) 14 reviews

  • 5.0 out of 5
    November 30, 2019

    Personable, well versed and easy to deal with. Very clean facility Long time and loyal Infiniti and Kelly customer. Great supporter of the product line

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Marc! On behalf of John, Frank, and Lisa, thank you for your review! We are that you had a pleasant experience with us and that everyone you worked... with was so personable. We appreciate your loyalty! Take care, Marc.


    Worked with:
    John Delrosario

    Warranty Administrator

    (5.0) 7 reviews

    Lisa Avola

    General Manager

    (4.6) 58 reviews

    Frank Falco

    Service Writer

    (4.4) 30 reviews

  • 5.0 out of 5
    November 28, 2019

    The BEST Dealership around great staff starting from the receptionist all the way to the GM Lisa The service department provides the best customer service... above and beyond always attending to my needs and providing the best service paying attention to the details when servicing my vehicle ask for Ryan you will not be disappointed!!! I have purchased 3 vehicles here and will keep going back!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This really means a lot to us! We are so glad that everyone you have worked with was more than helpful and really made your experience a memorable one.... Thank you for taking the time to share your awesome experience with us! We cannot tell you how much we appreciate it!


    Worked with:
    Ryan Seely

    Service Advisor

    (5.0) 28 reviews

    Maria Capano

    Receptionist

    (5.0) 27 reviews

    Chris King

    Pre-Owned Manager

    (4.7) 27 reviews

    Lisa Avola

    General Manager

    (4.6) 58 reviews

    Matt Shafman

    Service Manager

    (4.6) 65 reviews

    Frank Falco

    Service Writer

    (4.4) 30 reviews

    Irene Gesnaldo

    Receptionist

    NOT RATED

    Jose Carrasquillo

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 16, 2019

    Just purchased a certified used 2019 Q50 and was very happy with the transaction and the dealer personel I was involved with. My salesperson Keila Giuliani... and all the staff I came in contact with were helpful, friendly, and courteous. I am very pleased with the transaction and would purchase again from them.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of Keila, Riman, and Maria, thank you for sharing your experience with us! We are glad that everything ran so smoothly and that Keila helped... you with your Q50 purchase.


    Worked with:
    Roman Babayants

    Business Manager

    (5.0) 5 reviews

    Maria Capano

    Receptionist

    (5.0) 27 reviews

    Keila Giuliano

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 9, 2019

    Great experience. My salesman, DeAndre was excellent. No pressure, no hassle. Business Manager was also fantastic. First time purchasing from the Kelly... group and probably won't be my last. Definitely recommend to my family and friends.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much! We are glad that you had the opportunity to work with DeAndra and Roman and that they were so helpful. It is great to know that you...r time purchasing from the Kelly group was such a positive experience! Thank you for the recommendation!


    Worked with:
    Roman Babayants

    Business Manager

    (5.0) 5 reviews

    Debra Pimental

    Receptionist

    NOT RATED

  • 5.0 out of 5
    November 9, 2019

    I have been a customer since 2005, and from the moment you step over the threshold you will be serviced and supported by an amazing staff. It all starts... from the time you step through the front doors and are greeted by the warm and wonderful women at the reception desk. If you are.there to purchase, you will find a knowledgeable and professional Sales staff, such as DeAndrae Coke. The purchase of a vehicle is not worth it in any dealership if you do not have a Service Department you can depend on and with Kelly Infiniti I have never had a bad experience. This Service Department is headed by a sharp, personable and well versed Service Director, Matt Shafman. Matt has been with Kelly for several years, which is a testament to this dealership since heading a service department can be a stressful and thankless position. All of the staff I have interacted with, including a new Business Manager, Roman Babayants, who handled all the paperwork on my recent purchase, makes the purchase and support of an Infiniti, new or used, an EASY process. And this is a nicely run ship because of its amazing, smart and highly professional General Manager, Lisa Avola. If you are considering a vehicle, and especially an Infiniti, you should definitely consider Kelly Infiniti .... they are true to the Kelly motto "We Make It Easy"!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This really means a lot to us, LuB! First, we would like to say how much we appreciate your loyalty to us over the years! Second, we are glad that eve...ryone including DeAndra, Matt, Roman, and Lisa, have been great to work with. We are pleased to know that each and every one of them has made sure you were well taken care of and that the entire car-buying process was so easy. Thank you again for taking the time to share this awesome review with us!


    Worked with:
    Roman Babayants

    Business Manager

    (5.0) 5 reviews

    Maria Capano

    Receptionist

    (5.0) 27 reviews

    Lisa Avola

    General Manager

    (4.6) 58 reviews

    Matt Shafman

    Service Manager

    (4.6) 65 reviews

    Debra Pimental

    Receptionist

    NOT RATED

  • 5.0 out of 5
    November 7, 2019

    I trade my Honda Pilot and bought QX60 yesterday. I did have really good experience with whole staff specially Mr. Bruno. I highly recommend this dealership.... Great service Bruno and thanks for your help.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad to know that you had a great experience with us! It is great that Bruno, Eric, and Roman took excellent care of you and made sure your exp...erience was nothing but positive. Thank you for your review, enjoy your QX60!


    Worked with:
    Roman Babayants

    Business Manager

    (5.0) 5 reviews

    Eric Alterio

    Customer Care Specialist

    (4.6) 5 reviews

    Bruno Aguilar

    Product Specialist

    (4.5) 9 reviews

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