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Purchased a new CR-V was told that I had to pay for Illumination kit that was installed - it could not be removed. This was not an option to remove.... I had to pay for it. When asked to show me the illumination kit the next day - found out that the illumination kit was NEVER Installed. They did refund the money 1 week AFTER they originally promised. BE CAREFUL - I was hoping the days of lying and misrepresentation were over - Guess not!!!
I am sad to hear that there was some confusion with the illumination kit during your purchase. I can assure you it would never be our intention to mis...represent or be dishonest in any way. I would like to invite you to reach out to me and we can discuss your experience purchasing your CR-V further. I will look forward to hearing from you. - Shane Parrish, General Manager, (801) 553-5110
We went looking for some help with a car and Justine was so helpful. Even though we didn’t end up buying she gave us a great customer service experience.
Chloe, I am so pleased to hear that Justine was able to be so helpful to you during your time with us. Thank you for sharing your wonderful experience... and if we can do anything for you in the future, be sure to come and see Justine and our team again. - Shane Parrish, General Manager
We suffered on this one. Initially waited forever, ended up leaving. Should never have returned. They over charged us 3-4k and included the "free"... oil changes in the contract. Take my advice- stay away!
Darrin, we strive to provide the very best vehicles at the best deals for our customers. I am sad to hear that you feel like that was not so in your c...ase. We take all of our customers'' concerns very seriously. If you would please reach out to me, we can try and find a way to help remedy your situation. I will look forward to an opportunity to speak with you. Have a great day. - Shane Parrish, General Manager, (801) 553-5110
I have taken my car into this dealer twice for maintenance. The first time took 4 times longer then I was told it would take and I had to call them to... find out about my car. The next time they got the time frame closer to what I was told but I was up sold on many different items that I know my car doesn't need at this time. Not only did it happen at the dealership but they then sent me a letter. I will not go back to a place that up sells especially to women as I watched it happen to others in the waiting room.
"Thank you for reaching out. Our highly-trained staff always makes recommended services when cars are brought in to our service center. We never have ...the intention of upselling anyone-we are stating the options which are available to our valued customers. We will continue to work with our staff to ensure this is communicated effectively. If you'd like to speak further, feel free to call us at 801-553-5110. - Angela Warner,
My experience with Jordan Wood at Stockton 12 Honda was the best car buying experience I have had, which is saying a lot considering I have bought at least... 12 new vehicles in the last 20 years. He was professional and extremely patient. I walked away with a great deal on my new 2018 Honda Accord. I would highly recommend visiting Jordan Wood at Stockton 12 if you are looking to purchase a new car.
Thank you so much! We so appreciate you coming in to see us. Congratulations on your stellar 2018 Honda Accord! - Shane Parrish, General Manager
Their new showroom is amazing. Jason Lee was our salesman and treated us like family. Process was smooth and "quick". Best part was none of the staff seemed... annoyed by our gregarious 15 month old (or when he got less gregarious because he missed nap time). I have family that work at different dealerships and still will always come to Stockton 12.
Thank you for sharing your amazing experience, Cambrey. I'm happy to hear about your excellent experience with Jason! Your kids are welcome anytime! -... Shane Parrish, General Manager
Quinn helped me very much with finding and buying a new Honda CR-V and was very knowledgeable and I liked working with him he also helped me figure out... all the stuff on the car
Congratulations on the purchase of your new CR-V! I'm thrilled to hear about your excellent experience with Quin. We appreciate your review. - Shane P...arrish, General Manager
I went shopping for a good car, and i decided after looking others dealership to try this dealership, i came out of there with a good feeling about the... place, the experience was the best, management was very helpful and the person who help us did an amazing job, explaining everything, i will tell my friends about this place.thanks to Mike Ledesma who help me with everything.
Thank you for your review, Miguel. I'm happy to hear about your amazing experience with our Mike. I will pass along your compliments. - Shane Parrish,... General Manager
Derek was fantastic, He was courteous and very knowledgeable about his job.
Jeff, thank you for your review. I am glad that Derek could provide you with fantastic, courteous and informative service. We will share your thanks w...ith him. Shane Parrish, General Manager
Alex went above and beyond what we expected and with much effort on his part was able to get us the deal we required on the CR-V. Stockton 12 is our "go... to place" for Honda autos.
Thank you for your review! I am glad that Alex could provide you with awesome customer service and help you get the deal you wanted on the CR-V. We lo...ok forward to continuing to serve you. Shane Parrish, General Manager