The lounge was dirty with left over customer food and newspapers on each of the table tops and floor. The rest rooms were equally disgusting.
Summary: INFINITI Of Bellevue, a luxury dealer operated without integrity. It was a bait and switch at it's finest. I wouldn't trust them to change my... oil, let alone handle a car purchase or service appointment. I was called by Bellevue Infinity to bring in my car because they were purchasing vehicles. I told them that I valued my time and I didn't want to come in unless it was reasonable to purchase my vehicle for 23.5k. I told Jordan that If he didn't believe that was possible, I don't want to waste my time. Jordan persisted that I should come in. I left work early, spent an hour on the road in traffic, and guess what? Jordan ran a bait and switch. My car is brand new with 3k miles on it. It is in perfect condition outside of a 3mm scratch on the bumper which I pointed out to Jordan. I operated with honesty and clear expectations. To be fair Jordan seemed new. One sales person shook his hand and said, "Welcome to the team." Ryan the manager was present. What I'm really wondering is this: How is the new guy on the phone talking about pricing with customers? Ryan, train your people sir. If Jordan is new it would be reasonable that he wouldn't be setting expectations for price before a customer comes in. I hope this feedback improves your teams process and customer service. Best of luck INFINITI of Bellevue.
I was in the market for a 2016 Suburu Outback with all of the 'Eyesight' safety goodies, and this dealership had what I was looking for. A fully loaded... Suburu Outback, with the eyesight safety tech, leather, and the color of the car that I wanted. Both the salesman, Fred Rahovi, and the finance process specialist were professional, helpful, and offered a low pressure, no haggle, buying experience. After making a low ball offer, Fred showed me the price that the dealership paid for the car, countered with a $250 profit for the dealer, and the deal was done. The whole process was straightforward and simple.
Mutian Yang helped me through the process of buying a used BMW 320i. The test ride, details about servicing, pricing, negotiation and paperwork all went... smoothly. Mutian helped me get a good deal overall. The lounge facilities at the place are excellent.
Worked with Brandon and Darren on a new vehicle. They were definitely great to work with. Recommended!
They were very prompt and courteous. The salesperson was very helpful and responded to my questions very quickly which helped me make an informed decision.... I will shop there again for my next purchase
Contacted Brandon Gilmore before I even got my license, was great with getting everything before I asked him to. He was AMAZING to work with . I showed... up less than an hour before they close and ended up leaving till 11pm (they close at 8). As well as Darren Gertz he worked with negotiating prices to suit my needs and satisfaction. Would definitely go back in the future. The waiting room had many snack and entertainment to keep busy while they run credit. They always come out and update you with everything.
We actually had a fairly good experience until our car showed up for delivery. During the negotiation process, the car that we thought we decided on was... not on the lot. We bought this brand new car without actually seeing it (it was en route due to bad weather). We were fine waiting 2 extra weeks to get it. When we went to take delivery of it, it was the wrong exterior color and interior color. We would have NEVER chosen the color that showed up and I made it extremely clear to our sales associate that I wanted a black car. The manager blamed us for this and told us that we HAD to take the car. We were even willing to pay $1200 to transport the actual/real car that we thought we had purchased to the facility. They said that this was not an option. They were NOT willing to go above and beyond for this mistake and they were NOT willing to make our experience a positive one. We will NEVER purchase another Infiniti car and will NEVER tell any friends or family to go to this dealer. We are just totally blown away with how bad our car experience was---this has never happed to us before.
Purchased an AS IS vehicle as a Christmas gift for a family member. I was impressed with the dealership, salesman and overall progress...until I picked... up the vehicle yesterday. (12/22/16) 15 minutes after taking possession and beginning my drive home, the "Service Engine Soon" light came on. Given I have been through a similar situation previously, I sms'd the sales rep at the first possible opportunity indicating I will investigate the error myself and come back to him in the a.m. I had my own reader and wanted to know what I was walking into before returning. The error showed as: P0011 "A" Camshaft Position - Timing Over-Advanced or System Performance (Bank 1) which is quite generic. That night, I am called by the finance manager to ask to come in anyway as apparently someone filed paper work with 1.5M miles on the call to the state. I indicated I would come back in (30 miles away) to get both the code validated/fixed and sign the correction paperwork. Next morning, I am in around 9 a.m. and sat waiting for the dealership to diagnose the issue and wait for the finance manager. Cut to 2 hours later, I am told that I didn't need to sign any updated paperwork and there was absolutely NOTHING Infiniti of Bellevue would due to correct the situation. I went to a dealership and paid a bit more because even on an AS IS, there is reason. From my perspective that was not demonstrated here. $700 later and a complete day burned, the code is gone and I am out of pocket for what I personally believe may have been a cleared code on a faulty solenoid (maybe..) to pass inspection. Will never deal with this dealership (or INFINITI) again.
Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infinity... Q50 in May 2015. The car ran fine for a while and then started the trouble. The navigation screen stopped working. We called the dealership and tried to troubleshoot the vehicle over the phone. They told us to hard reset the system and we did that but the problem continued. When the problem continued to happen they finally had us make an appointment to take the car to the dealership. We dropped the car on February 07, 2016 hoping that the issue would be resolved. On Monday February 08, 2016 we got a call from the dealership that the mechanics were not able to find any issue and we can pick up the car. They had the car for the entire day and hooked it up to check for any sensors or codes that would signal a problem; they found nothing. When my wife brought the car back I realized that there was a big scratch on the inside of the passenger door. We called the dealership to report the damage the person told my wife that they will put this information in our file and make sure someone will repair the paint next time we are in. Fast forward to March,and the navigation system has completely stopped working. We called the dealership again and dropped the car on Sunday February 28, 2016. Monday we got a call from the dealership that our main computer chip is damaged and the dealership will have to request a replacement part. We had no other option but to drive the rental car and wait for car to finally be fixed "forever". We got a call on Thursday from Linda that our car is fixed and we can pick it up on Friday evening. We put 2 little ones (3 year and 1 year) and drove 45 minutes (one way) in the rain to pick up our car. The moment I sat in the car I tried to link my phone via bluetooth and it never worked. I put the car in reverse and realized that the back up camera is not working. We headed back inside to let them know that there is still an issue and the car is not fixed. Two sales guys showed up, one soon disappeared and another guy Sunil tried to fix the back up camera. He soon realized what a terrible job was done, the system was running poorly and was freezing up. He was very nice and promised my wife that he will talk to Linda tomorrow and call us back in the morning. So, once again, we have left our car now for a third time to fix an issue that it seems is impossible for the dealership to resolve. Our car has 3000 miles and should not be having these issues. At this time I am really questioning our decision to buy an Infinity. It is very concerning that a car with only 3000 miles is having an issue repeatedly and folks seem at a loss for a solution. In my opinion, multiple trips(45-60 minutes each way) for the same issue on a brand new car seems very excessive. This is definitely the first and the last car I will ever buy from this dealership...